Will Valve replace the screws if they get stripped?

[Mega Ultra Chicken]

I tried opening my Steam Deck but I couldn't get the last screw out because it got stripped. My Steam Deck isn't broken, I just can't get the screw out.

[ZombieKidzRule!]

My suspicions are, no. Because I don't think Valve intended for you to try to open the device. Now, if the repair folks had stripped the screw, that would probably be different.

I believe I read that opening the device (maybe even trying) could void the warranty.

But I am just guessing here. You could always contact customer support and ask.

[DarkEmpire]

Originally posted by BlackDragon875:

I tried opening my Steam Deck but I couldn't get the last screw out because it got stripped. My Steam Deck isn't broken, I just can't get the screw out.

Valve allowed it, that you are able to open steam deck to upgrade or whatso ever

When you return it, you have put it all back Together and
for example put back original parts

[DarkEmpire]

Originally posted by ZombieKidzRule!:

My suspicions are, no. Because I don't think Valve intended for you to try to open the device. Now, if the repair folks had stripped the screw, that would probably be different.

I believe I read that opening the device (maybe even trying) could void the warranty.

But I am just guessing here. You could always contact customer support and ask.

Yes, valve do intended that you open steam deck, it's a Mini PC

[ZombieKidzRule!]

I stand corrected. I searched for this topic and found a variety of posts about this very same question.

In fact, it appears that you can buy the replacement screws.

So I would say that Valve isn't going to replace them for you, but you could buy your own.

[Mega Ultra Chicken]

Originally posted by ZombieKidzRule!:

I stand corrected. I searched for this topic and found a variety of posts about this very same question.

In fact, it appears that you can buy the replacement screws.

So I would say that Valve isn't going to replace them for you, but you could buy your own.

Yeah, they probably won't if you're the person that stripped the screw. It's probably considered a repair (that needs a payment) if you want them to put new screws in the Deck.

[Mega Ultra Chicken]

Originally posted by ZombieKidzRule!:

My suspicions are, no. Because I don't think Valve intended for you to try to open the device. Now, if the repair folks had stripped the screw, that would probably be different.

I believe I read that opening the device (maybe even trying) could void the warranty.

But I am just guessing here. You could always contact customer support and ask.

I could probably ask for a repair and just ask them to remove the stripped screw and send it back to me with no screws in the back plate. I know IfixIt sells screws for the Steam Deck.

[Canadian Gamer]

Try using a small precision flat head screwdriver instead of a Phillips to remove the screw if it is a bit stripped. Apply downward pressure and turn slowly.

If you can't manage to remove the Steam Deck screws without stripping them, you probably shouldn't be opening it in the first place. It is extremely easy if you use the correct size screwdriver.

[Mega Ultra Chicken]

Originally posted by Canadian Gamer:

Try using a small precision flat head screwdriver instead of a Phillips to remove the screw if it is a bit stripped. Apply downward pressure and turn slowly.

If you can't manage to remove the Steam Deck screws without stripping them, you probably shouldn't be opening it in the first place. It is extremely easy if you use the correct size screwdriver.

I watched multiple videos on taking apart the Steam Deck and none of them mentioned using a specific screwhead in the IFixIt kit. I think Valve is using the cheapest screwheads intentionally just to make it more difficult. If it was so easy to open the Deck, everyone would buy the cheapest Steam Deck model. If you think about it from a business perspective it makes perfect sense.

[Canadian Gamer]

Are you joking? The size of the screwdriver needs to be the same as the screw head. This is basic mechanics. The screws are fine and I have opened up 2 Steam Decks with no issues because I own the correct tools. The Steam Deck is the simplest piece of hardware I have ever had to open. It is 8 identical screws. Next time get some help from an adult.

[Mahjik]

With screws and screwdrivers, when they are Phillips or other none flat screw heads, there are sizes. The wrong size Phillips head will damage the screw.

[invision2212]

the issue with the screws on the deck is they are self threaded so its really easy to strip the holes if they start to get stuck

[Mega Ultra Chicken]

Originally posted by Canadian Gamer:

Are you joking? The size of the screwdriver needs to be the same as the screw head. This is basic mechanics. The screws are fine and I have opened up 2 Steam Decks with no issues because I own the correct tools. The Steam Deck is the simplest piece of hardware I have ever had to open. It is 8 identical screws. Next time get some help from an adult.

It's easy in your own opinion though. The Steam Deck is a really small device to take apart. I've taken apart the Alienware Alpha Steam machine and it was miles easier to upgrade than the Steam Deck.

[Canadian Gamer]

Originally posted by BlackDragon875:

Originally posted by Canadian Gamer:

Are you joking? The size of the screwdriver needs to be the same as the screw head. This is basic mechanics. The screws are fine and I have opened up 2 Steam Decks with no issues because I own the correct tools. The Steam Deck is the simplest piece of hardware I have ever had to open. It is 8 identical screws. Next time get some help from an adult.

It's easy in your own opinion though. The Steam Deck is a really small device to take apart. I've taken apart the Alienware Alpha Steam machine and it was miles easier to upgrade than the Steam Deck.

It is 8 identical screws. How does it get easier than that?

[ingramli]

Some folks seems not belongs to this generation, or have taken a long trip back from Mars, the dude obviously didn't take apart an iphone or even a 3DS (which is not even particularly difficult to take apart except it used some Tri-point [Y-shaped] screws that a kid's generic philip screwdriver set borrowed from his dad won't stand a chance). IMO the SD belongs to the easy category in term of disassembly as far as micro electronic devices gone today...

[Veica]

Originally posted by BlackDragon875:

Originally posted by Canadian Gamer:

Try using a small precision flat head screwdriver instead of a Phillips to remove the screw if it is a bit stripped. Apply downward pressure and turn slowly.

If you can't manage to remove the Steam Deck screws without stripping them, you probably shouldn't be opening it in the first place. It is extremely easy if you use the correct size screwdriver.

I watched multiple videos on taking apart the Steam Deck and none of them mentioned using a specific screwhead in the IFixIt kit. I think Valve is using the cheapest screwheads intentionally just to make it more difficult. If it was so easy to open the Deck, everyone would buy the cheapest Steam Deck model. If you think about it from a business perspective it makes perfect sense.

This post should be arrested and thrown in jail for murdering brain cells.