UK Delivery issues? (with Evri/Hermes)

[n9ne_x]

I bought my Steam Deck, 27/08, shipped 29/08, Evri expecting the parcel on 30/08, Evri gets the parcel on 1/09, and no update since.

Have been talking to others in UK that are also stuck on this, the delivery with Evri says "Next day delivery" but of course that was 4 days ago now.

There is no way to contact Evri. Has anyone gotten their steam deck from ordering last week in the UK?

EDIT:
We have managed to find a way to contact Evri (an actual person), to do so please follow the instructions on this comment:

https://www.reddit.com/r/SteamDeck/comments/x61llg/shipping_fedexgls_megathread_september_05_2022/infrkp8/

Also recommend sending an email to the Evri CEO, email can be found here: https://www.ceoemail.com/s.php?id=ceo-9539

In the email, be polite, explain your issue with as much detail as possible, including references like your tracking number, address, etc. Try to be concise, someone from the executive team or support should email you back or call you on a private number to investigate.

Once you've waited a while, and have messages from Evri, forward onto Steam via a support ticket and if it's lost or stolen, they'll send you a replacement.

[PattyB33R]

Just purchased the Dock!...Let see if it arrives quicker then my deck(2weeks)...Let the stress recommence!

[Tau Settee]

RetroGlide08 eredeti hozzászólása:

OK, so the Evri App says "we're expecting it" yet in the box below labelled To This Location it shows my Name, phone number and my street name (no house number)
Im worried!!!!!

While you're right to be concerned, your situation is not necessarily hopeless.

It is well established by now that the algorithm for passing customer details from GLS to Evil is fubar. You will probably find that your house number is the sole entry on the next line.

Some people have found that setting an account up with Evil and installing their mobile phone up allows you to officially redirect the parcel to a known parcel pick-up point.

This doesn't mean that it WILL be delivered to your chosen pickup-point but it does remove the "Address did not make sense" as any kind of "valid" excuse.

That's how mine arrived - bonkers address, I redirected it to local pickup point but the driver dropped it in front of my door, took a photo, and ran.

I'll admit that my Deck did seem to spend an inordinate amount of time travelling from GLS to Evil, and that GLS listed a tracking number next to ParcelForce (which briefly raised my hooes) but I seem to have had one of the better delivery experiences 😱

As usual, best wishes to everyone awaiting a Deck - and reassurances that some of them DO end up in well-deserving customer's hands.

Personally I am inclined to think Valve should issue a £10 voucher towards a Deck Verified game on steam, as a gesture

[Tau Settee]

PattyB33R eredeti hozzászólása:

Just purchased the Dock!...Let see if it arrives quicker then my deck(2weeks)...Let the stress recommence!

Goodness gracious me! It's available to order!

I failed to wait and ordered a cheaper third-party unit from amazon (which arrived quickly and reliably).

[SmokeyB]

I'd pay much more for a better delivery service like DPD. Scan uses them all the time when I order PC parts, they've never let me down once. My Evri status is showing "on its way", hopefully out for delivery tomorrow instead of the dreaded "delayed" message.

[Cosmo]

SmokeyB eredeti hozzászólása:

I'd pay much more for a better delivery service like DPD. Scan uses them all the time when I order PC parts, they've never let me down once. My Evri status is showing "on its way", hopefully out for delivery tomorrow instead of the dreaded "delayed" message.

Likewise. At this point I wished I'd pay £100+ extra to a reseller who'd use DPD. Ironically I didn't because I wanted the security of buying direct from Valve. Boy do I feel stupid. I will never make this mistake again when ordering something of a considerable value; make sure it is DPD. The stress of worrying about it being stolen and all the hassle that will follow. So so disappointed after a years wait. I'm sure current owners who received their decks are thinking it is an over-reaction, if I want to gamble £350+, I'd rather do it in a casino.

[Dnc]

SmokeyB eredeti hozzászólása:

I'd pay much more for a better delivery service like DPD. Scan uses them all the time when I order PC parts, they've never let me down once. My Evri status is showing "on its way", hopefully out for delivery tomorrow instead of the dreaded "delayed" message.

Agreed scan use PDP and it's so much more efficient

[Dnc]

Cosmo eredeti hozzászólása:

SmokeyB eredeti hozzászólása:

I'd pay much more for a better delivery service like DPD. Scan uses them all the time when I order PC parts, they've never let me down once. My Evri status is showing "on its way", hopefully out for delivery tomorrow instead of the dreaded "delayed" message.

Likewise. At this point I wished I'd pay £100+ extra to a reseller who'd use DPD. Ironically I didn't because I wanted the security of buying direct from Valve. Boy do I feel stupid. I will never make this mistake again when ordering something of a considerable value; make sure it is DPD. The stress of worrying about it being stolen and all the hassle that will follow. So so disappointed after a years wait. I'm sure current owners who received their decks are thinking it is an over-reaction, if I want to gamble £350+, I'd rather do it in a casino.

Not an overreaction at all

[Dnc]

All steam decks have now been reduced to 1-2 weeks delivery. Hopefully this will make them less desirable for Evri employees who lift them to put on auction sites.

[aceone]

Deck No 3 sat in Evri hub for 12 hours , got a dark feeling that soon I will receive the update on tracking "We are sorry your parcel has been delayed, we are working to get it on its way the next working day and we will let you know once it is our for delivery".

In layman's terms that translates to . Your Steam deck has been stolen and we will not admit to it, so please wait 8 working days whilst our staff sell your deck on eBay .

deck

[RTB1]

Dnc eredeti hozzászólása:

All steam decks have now been reduced to 1-2 weeks delivery. Hopefully this will make them less desirable for Evri employees who lift them to put on auction sites.

That was my thought as well. It would be good if we just had to contend with good old fashioned incompetence rather than targeted dishonesty.

I still don't like the idea of Evri shipping anything to me that costs more than 20 quid though.

I hope Steam decides that other options are needed to support a business-as-usual shipping route for an off-the-shelf product. Even to start giving shipping options e.g.

Free shipping for those that like to gamble

£5.95 shipping for those that want to receive the product

[paulb]

After the second one went missing, Steam has just refunded me my main payment. They must be thinking that they need a new plan. I am wondering if to re-order or not.

[Dnc]

paulb eredeti hozzászólása:

After the second one went missing, Steam has just refunded me my main payment. They must be thinking that they need a new plan. I am wondering if to re-order or not.

Interesting. I assume you asked for a refund rather than risk the third one going missing?

[RTB1]

Dnc eredeti hozzászólása:

paulb eredeti hozzászólása:

After the second one went missing, Steam has just refunded me my main payment. They must be thinking that they need a new plan. I am wondering if to re-order or not.

Interesting. I assume you asked for a refund rather than risk the third one going missing?

When my second one went missing Steam insisted I had a refund, and I had to do a bit of special pleading to be allowed to have my order re-opened. Lo and behold, the 3rd one has gone missing as well. The latest I have from Steam support is the option to either have a full refund or they will discuss "other options" I'm assuming that other options means another carrier possibly at my expense, but we'll see. Although I would like the record to show I'm open to Steam paying for my first-class travel to the Netherlands (possibly with an extended stay in a 5* hotel) to pick a Deck up in person if required. :)

[davethedroid]

I had my Deck delivered Saturday just gone, got home from work yesterday to discover another had been delivered, The bottom label from GLS had the person it was meant to go to address and phone number. the top label had my address and phone number.

Needless to say i phoned the woman and she had no idea Evri had even received it and the tracking had not been updated in 11 days and still said it was in the Netherlands.

I've e-mao;ed her a picture of the box with the 2 labels and she contacting GLS and Evri to see if it can be collected from me and delivered to the right address. I dod suggest sending it via another method but she said she wouldnt be covered if it got lost via the alternative method.

[liunit]

I just got a reschedule from evri. I'm not going to keep my hopes up... But valve has itself to blame, as there're a tons of complaints about evri and they keep sending the parcels to them... It's frustrating, amazon you have no problem at all, that's the reason there're huge and evri is so tiny... Shame on evri and valve as well. It's better to provide options, the customer decides, want evri for free or dhl for xxx, ups for yyy, etc.. Give us options... What a hassle to get the steam deck, unbelievable, gssss

EDIT: My steam deck was delivered about 2 hs ago. When I got the message "we're sorry we haven't been able to..." I was extremely concerned, and thought "and now it begins the hassle", but thanks God evri delivered 11:35am. 🙏🏻