UK Delivery issues? (with Evri/Hermes)

[n9ne_x]

I bought my Steam Deck, 27/08, shipped 29/08, Evri expecting the parcel on 30/08, Evri gets the parcel on 1/09, and no update since.

Have been talking to others in UK that are also stuck on this, the delivery with Evri says "Next day delivery" but of course that was 4 days ago now.

There is no way to contact Evri. Has anyone gotten their steam deck from ordering last week in the UK?

EDIT:
We have managed to find a way to contact Evri (an actual person), to do so please follow the instructions on this comment:

https://www.reddit.com/r/SteamDeck/comments/x61llg/shipping_fedexgls_megathread_september_05_2022/infrkp8/

Also recommend sending an email to the Evri CEO, email can be found here: https://www.ceoemail.com/s.php?id=ceo-9539

In the email, be polite, explain your issue with as much detail as possible, including references like your tracking number, address, etc. Try to be concise, someone from the executive team or support should email you back or call you on a private number to investigate.

Once you've waited a while, and have messages from Evri, forward onto Steam via a support ticket and if it's lost or stolen, they'll send you a replacement.

[MooseUK]

Anyone know if Steam Support has a phone number where they can be contacted?

Tired of having my emails ignored.

[n9ne_x]

Diposting pertama kali oleh MooseUK:

Anyone know if Steam Support has a phone number where they can be contacted?

Tired of having my emails ignored.

Nope, no number and no email contact, you can only raise a ticket and wait however long it takes for them to reply, one of the worst support systems I've used.

[Fazed]

Makes me feel abit better most of them are being delivered there’s hope for me when they send my second one after investigation, still waiting for Evri to call me back. Mine was marked as delivered so I don’t now if that will make steam not believe me but steam have started looking into it or so they say.

It went from we’ve got your parcel to it’s been delivered in the same day

[n9ne_x]

Diposting pertama kali oleh Fazed:

Makes me feel abit better most of them are being delivered there’s hope for me when they send my second one after investigation, still waiting for Evri to call me back. Mine was marked as delivered so I don’t now if that will make steam not believe me but steam have started looking into it or so they say.

It went from we’ve got your parcel to it’s been delivered in the same day

Let me know how you get on mate, Steam have just shipped my 2nd steam deck too, so hopefully we get them soon and can do some handheld gaming

[Fazed]

I will post updates, at the moment I have to wait another 3 days or so for steam to finish/ get back to me

[PAinKiLLa777]

When I seen that Hermes was handling the UK deliveries I just shuddered. My order date isn't due until Q4 but I'm already starting to worry.

They tend to bring my parcels to the wrong adress or so I'm told. If Valve are using them I hope they require a signature because I really don't want the stress of proving I didn't receive a Hermes delivery.

[n9ne_x]

Diposting pertama kali oleh PAinKiLLa777:

When I seen that Hermes was handling the UK deliveries I just shuddered. My order date isn't due until Q4 but I'm already starting to worry.

They tend to bring my parcels to the wrong adress or so I'm told. If Valve are using them I hope they require a signature because I really don't want the stress of proving I didn't receive a Hermes delivery.

It seems that it is only during the period of the royal mail strikes, so hopefully when yours is shipped, they revert back to using royal mail.

[MooseUK]

Just received an appologie from Steam, they are shipping me another deck.

So fingers crossed.

[PAinKiLLa777]

Diposting pertama kali oleh n9ne_x:

Diposting pertama kali oleh PAinKiLLa777:

When I seen that Hermes was handling the UK deliveries I just shuddered. My order date isn't due until Q4 but I'm already starting to worry.

They tend to bring my parcels to the wrong adress or so I'm told. If Valve are using them I hope they require a signature because I really don't want the stress of proving I didn't receive a Hermes delivery.

It seems that it is only during the period of the royal mail strikes, so hopefully when yours is shipped, they revert back to using royal mail.

Hopefully it's Royal Mail, they ain't perfect but way better then Hermes lol

Had to edit, it's late I'm a little drunk sorry

[n9ne_x]

Diposting pertama kali oleh PAinKiLLa777:

Diposting pertama kali oleh n9ne_x:

It seems that it is only during the period of the royal mail strikes, so hopefully when yours is shipped, they revert back to using royal mail.

Hopefully it's Royal Mail, they ain't perfect but way better then Hermes lol

Had to edit, it's late I'm a little drunk sorry

I'd rather Valve deliver it via carrier pigeon all the way from Netherlands during gale force winds and a storm, than have Hermes deliver it.

[izibane]

Diposting pertama kali oleh Lruce_Bee:

It only takes a couple of people to have a bad experience & post about it to start the scare-mongering.
Still, if I had an nightmare experience like some of you lot have had, I'd be a bit fed up as well, so I get it.

♥♥♥♥ me, its a wide issue of it being stolen, it aint scare-mongering.

[RTB1]

I've been ordering things online since the time you could only buy books from Amazon and I don't recall ever having anything stolen by a courier. I've had loads of things from Hermes and they've often taken a long time to arrive but they've always arrived. Now I've had two Steam Decks go missing in the space of a couple of weeks.

[n9ne_x]

Diposting pertama kali oleh RTB1:

I've been ordering things online since the time you could only buy books from Amazon and I don't recall ever having anything stolen by a courier. I've had loads of things from Hermes and they've often taken a long time to arrive but they've always arrived. Now I've had two Steam Decks go missing in the space of a couple of weeks.

Suppose it's all about value, whenever I or someone I know orders clothes on ASOS, Next or River Island, they are delivered via Evri/Hermes but not many are going to steal clothes so they arrive without issue, but a console or computer part, I'd imagine they just see pound signs ££££

[markeboy1234]

Hi all.
I seem to be in the same position as most of you. My steam deck was sent over to the UK last Thursday 8th September 2022 and it arrived with Evri that morning. Later that day it was update to show the following message “Update on your parcel. We’re sorry your parcel has been delayed. We’re working to get it on its way on the next working day” so far it’s Sunday 11th Sep and the Evri tracking has not updated since and my Steam deck is still undelivered. Can somebody advise on what steps to take next please. Is my parcel likely to get delivered or has it been stolen?. As you all say in the comments, it’s not possible to talk to Evri at all. I guess my next step is to reach out to Valve or have a chat with my credit card company. Any help will be much appreciated.

[n9ne_x]

Diposting pertama kali oleh markeboy1234:

Hi all.
I seem to be in the same position as most of you. My steam deck was sent over to the UK last Thursday 8th September 2022 and it arrived with Evri that morning. Later that day it was update to show the following message “Update on your parcel. We’re sorry your parcel has been delayed. We’re working to get it on its way on the next working day” so far it’s Sunday 11th Sep and the Evri tracking has not updated since and my Steam deck is still undelivered. Can somebody advise on what steps to take next please. Is my parcel likely to get delivered or has it been stolen?. As you all say in the comments, it’s not possible to talk to Evri at all. I guess my next step is to reach out to Valve or have a chat with my credit card company. Any help will be much appreciated.

It might be delivered still, some people have had it delayed for a while and then delivered after x amount of days, best advise I'd give is raise it with Steam support asking them to investigate, and you can contact Evri by following the below steps in the below link and I'd advise also dropping an email to the CEO and cc'ing in Evri support asking for an update.

Here is a link on how to contact Evri (an actual person): https://www.reddit.com/r/SteamDeck/comments/x61llg/comment/infrkp8/?utm_source=share&utm_medium=web2x&context=3

Also drop an email to the CEO and CC Evri support, they got back to me next day after I did this.

CEO email: https://www.ceoemail.com/s.php?id=ceo-9539