UK Delivery issues? (with Evri/Hermes)

[n9ne_x]

I bought my Steam Deck, 27/08, shipped 29/08, Evri expecting the parcel on 30/08, Evri gets the parcel on 1/09, and no update since.

Have been talking to others in UK that are also stuck on this, the delivery with Evri says "Next day delivery" but of course that was 4 days ago now.

There is no way to contact Evri. Has anyone gotten their steam deck from ordering last week in the UK?

EDIT:
We have managed to find a way to contact Evri (an actual person), to do so please follow the instructions on this comment:

https://www.reddit.com/r/SteamDeck/comments/x61llg/shipping_fedexgls_megathread_september_05_2022/infrkp8/

Also recommend sending an email to the Evri CEO, email can be found here: https://www.ceoemail.com/s.php?id=ceo-9539

In the email, be polite, explain your issue with as much detail as possible, including references like your tracking number, address, etc. Try to be concise, someone from the executive team or support should email you back or call you on a private number to investigate.

Once you've waited a while, and have messages from Evri, forward onto Steam via a support ticket and if it's lost or stolen, they'll send you a replacement.

[Engenium]

At least yours got updated to "On the way"

[Fazed]

ive already had one stolen from this point so im not very confident of getting it

[Tau Settee]

At least we can all fit in with the non-gamers tomorrow, mourning QEII and our Decks alike 😞

[RosefortheHunter]

C eredeti hozzászólása:

You have no idea how much my heart sunk when I read this. I also live in the UK and now fear all of this. Oh boy. Been stuck on "Shipping Soon" for 3 days. I guess I should stop getting excited.

MInes been stuck at 'in transit' on parcelforce for 5 days...

[Tau Settee]

RosefortheHunter eredeti hozzászólása:

C eredeti hozzászólása:

You have no idea how much my heart sunk when I read this. I also live in the UK and now fear all of this. Oh boy. Been stuck on "Shipping Soon" for 3 days. I guess I should stop getting excited.

MInes been stuck at 'in transit' on parcelforce for 5 days...

IMO the few days of "Shipping Soon" is far better than the days of "The parcel has left the parcel center" that I'm currently in because prior to shipping at least we know it hasn't been "lost" yet 😞

[Forte]

Posted Sept 01,
Update on your parcel
11:35 - Sat Sep 03
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery

There's no update to this day.

[Fazed]

Forte eredeti hozzászólása:

Posted Sept 01,
Update on your parcel
11:35 - Sat Sep 03
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery

There's no update to this day.

is that from evri or gls?

mine says on its way we will let you know when its out for delivery, which im praying is tomorrow

[Forte]

Evri

[Forte]

Here's the chat with steam :

Message from you on Sep 9 @ 9:15am | 10 days ago
Evri has suggested I contact the sender. Parcel has been delayed for a week now.
Tracking number:

Message from Steam Support on Sep 10 @ 7:01am | 9 days ago
Hi,
Upon checking, the Index has be shipped and is on its way to you.
The package would usually be delivered within 4-8 business days once it has been shipped, though this is only an estimate and would depend on the carrier.
If you have any further questions, please let us know - we will be happy to assist you.
Steam Support
Barry

Message from Steam Support on Sep 12 @ 9:49pm | 6 days ago
Hi there,
Appreciate your patience. Steam support does not have further information from the carrier on what is causing the delays. Please contact us if you do not see any updates in the next 48 business hours. We will be happy to launch an investigation from there.
Steam Support
Max

Message from Steam Support on Sep 18 @ 3:55pm | 19 hours ago
Hello,
Thanks for following up. Sorry for the delay. We're currently fielding a higher than normal volume of incoming tickets and replies, which are being responded to in the order in which they are received.
We are investigating this issue further. As soon as we have more information, we will update your ticket.
Thank you for your continued patience.
Thanks for using Steam,
Cletus

[Fazed]

They should Send out a replacement just keep at it, they did for me, this is my second deck (if I actually receive it this time)

It’s so frustrating they way they handle this but they will send you a replacement

[Forte]

I hope so, thank you for the faith ;)

[Fazed]

Forte eredeti hozzászólása:

I hope so, thank you for the faith ;)

I have to try and hope we will all get one now, you definitely should get a replacement like I said my second is due tomorrow fingers crossed

[skooby]

they just sent out my 3rd deck 1st faulty 2nd stolen so 3rd time lucky it does say parcel force on tracking information so hopefully won't go to evri theives

[Engenium]

Has anyone elsed deck been stuck on "we've got it" since Saturday morning (1:30am). Was hoping it would at least be transferred locally on Sunday but...no such luck.

[jaminbenuk]

skooby eredeti hozzászólása:

they just sent out my 3rd deck 1st faulty 2nd stolen so 3rd time lucky it does say parcel force on tracking information so hopefully won't go to evri theives

I hate to say it but I also had a Parcel Force tracking number, but it ended up with Evri and now it's been stuck on "Delayed" since last week :(