UK Delivery issues? (with Evri/Hermes)

[n9ne_x]

I bought my Steam Deck, 27/08, shipped 29/08, Evri expecting the parcel on 30/08, Evri gets the parcel on 1/09, and no update since.

Have been talking to others in UK that are also stuck on this, the delivery with Evri says "Next day delivery" but of course that was 4 days ago now.

There is no way to contact Evri. Has anyone gotten their steam deck from ordering last week in the UK?

EDIT:
We have managed to find a way to contact Evri (an actual person), to do so please follow the instructions on this comment:

https://www.reddit.com/r/SteamDeck/comments/x61llg/shipping_fedexgls_megathread_september_05_2022/infrkp8/

Also recommend sending an email to the Evri CEO, email can be found here: https://www.ceoemail.com/s.php?id=ceo-9539

In the email, be polite, explain your issue with as much detail as possible, including references like your tracking number, address, etc. Try to be concise, someone from the executive team or support should email you back or call you on a private number to investigate.

Once you've waited a while, and have messages from Evri, forward onto Steam via a support ticket and if it's lost or stolen, they'll send you a replacement.

[Tau Settee]

Цитата допису RTB1:

As it stands, most Deck customers would have been happy to stump up the price of shipping to get it sent via anyone but Evri. Had there been an £8.99 shipping option for overnight or 48-hour delivery with DPD or DHL I would have happily paid it.

I keep reading statements like that and it makes me wonder how true it is. All I can refer to is my own behaviour/feelings - and I would have slapped £8.99 down on the table in less than a heartbeat for a more trustworthy 48hr delivery service, no question. It's such a tiny fraction of the purchase price for what is in reality a luxury item that it would make sense if Evri are the cheap alternative.

[mackster]

Цитата допису Tau Settee:

Цитата допису RTB1:

As it stands, most Deck customers would have been happy to stump up the price of shipping to get it sent via anyone but Evri. Had there been an £8.99 shipping option for overnight or 48-hour delivery with DPD or DHL I would have happily paid it.

I keep reading statements like that and it makes me wonder how true it is. All I can refer to is my own behaviour/feelings - and I would have slapped £8.99 down on the table in less than a heartbeat for a more trustworthy 48hr delivery service, no question. It's such a tiny fraction of the purchase price for what is in reality a luxury item that it would make sense if Evri are the cheap alternative.

I would say luck has a lot to do with it. EVRI delivered mine in <48 hours. In fact, not really had anything too negative to say anything about them. Obviously, ♥♥♥♥ happens and other experiences will differ. Though I would also say this would be the same for DPD or others too

[RTB1]

It's an element of luck and the nature of the parcel makes it more likely you'll be unlucky. I've had loads of stuff delivered by Hermes/Evri over the years, usually relatively low value stuff and never had a problem.

I bought some books off ebay that took 3 weeks to turn up. When they arrived I found that the seller had shipped them in an old laptop box that had been ripped open and resealed. Evri definitely have a problem with opportunistic theft, and the high resale value of the steam deck makes for a tempting target.

[SwordMonke_]

Evri and GLS did a terrible job at providing customer service. Evri lost my parcel, so steam sent another one and lost it AGAIN. Worse yet, they would only take my enquiry seriously when i got steam to contact them, and just to put me out of my misery, GLS did not respond to a SINGLE enquiry I sent out. They seriously out to change their couriers because judging by the number of comments on this thread, I'm not the only one to have had a terrible expreicence.

[thechosenmonkey3]

Second deck now about to be dispatched after Evri "lost" the first one. Let's see if this one fares any better.

[RTB1]

Цитата допису thechosenmonkey3:

Second deck now about to be dispatched after Evri "lost" the first one. Let's see if this one fares any better.

My 3rd Deck is currently making its way to the UK, straight into the tender mercy of Evri. I've tried sending a message to Evri with the CEO copied in essentially begging them not to steal the 3rd Deck. I think they've probably had their fair share, to be honest.

I have no expectations.

Interestingly the previous two dispatched were overnight services with a TO1Q tracking number. This one is down as a 48 hour delivery with a T033W tracking number. I don't know what this change means, maybe I'm grasping at straws to think they've sent it via a different depot....

[Teodor]

UPDATE:
I was out of the country and I diverted my parcel to a parcelshop days before it was handed to a courier. Instead of doing that the EVRI driver just dumped the parcel on my front porch and took a picture (they are supposed to try and deliver it 3 times before they do that, excluding the fact that he wasn't even supposed to deliver it there). The box was also a bit dented in a corner.

I had a friend of mine go into my appartment building and pick up my parcel and drop it at my desk at work. This ♥♥♥♥ is ridiculous. If none of my friends would have answered that parcel would probably be stolen by now.

[TheMagicalBacon]

Well mine is still on delay atm and they haven’t updated the app since sat so yea looking great on my end so far

[Omeganex9999]

Steam is shipping my second Deck soon. It doesn't seem the "delayed" decks epidemic is slowing down so I expect this second one to be stolen by some SOB without any consequence.

I find it ridiculous that no one is willing to look into this. I tried to reach out to game journalists but guess what, no one cares. We'd need this to trend a bit and it should be possible since people hate Evri, but I guess it won't happen until it happens to someone who has enough reach.

[jaminbenuk]

Also expecting my second deck; Vavle said it would be shipping soon and this was on Sunday... no dispatch information yet though :(

[TheMagicalBacon]

All i have done now is message Valve and informed them of this thread due to it making traction ,also evri said get hold of them first and back and forth, so now kind of out of my hands until something is sorted,i really can't be arsed to go though all of this if it's gone missing, so screw this again just get full refund and wait untill this issue has gone. Or the move back to parcel force like my deck was with in the first place -_-

[Dnc]

Joining the queue here as Valve have finally conceded that my 1st deck was 'lost', but only after I had to do all the groundwork and contact evri myself and then prove to valve it's gone. 2nd deck now being processed. I have also been in touch with the CEO of Evri, who to be fair, had someone contact me within a day. I'm going to reply to them tomorrow and might even forward the link to this forum.

[TheMagicalBacon]

Цитата допису Dnc:

Joining the queue here as Valve have finally conceded that my 1st deck was 'lost', but only after I had to do all the groundwork and contact evri myself and then prove to valve it's gone. 2nd deck now being processed. I have also been in touch with the CEO of Evri, who to be fair, had someone contact me within a day. I'm going to reply to them tomorrow and might even forward the link to this forum.

I would 100% go for it cause there business need's to be aware they have a major issue with lost of high priced items and stolen goods. I Still need to wait on a reply from steam atm.

[Omeganex9999]

Цитата допису Dnc:

Joining the queue here as Valve have finally conceded that my 1st deck was 'lost', but only after I had to do all the groundwork and contact evri myself and then prove to valve it's gone. 2nd deck now being processed. I have also been in touch with the CEO of Evri, who to be fair, had someone contact me within a day. I'm going to reply to them tomorrow and might even forward the link to this forum.

Definitely worth telling him, even better if we all start sending them messages.

[RTB1]

The CEO of Evri never sees an irate email, they all get responded to by some minion using templated language. The outcome is the same whatever approach you make to Evri. Package lost...