Steam Deck won't boot up properly; Black Screen

[G.I.Joe Joe]

So my Steam Deck won't fully boot up now. I hear the chime, see the power light up when I push the power button and the touchpads have haptic feedback. The fans also spin up but the screen remains turned off. I've tried multiple things; volume up with power on, volume down with power on, holding power button down 15s and press again, depleted battery all the way down, charged all night, run with charger connected, opened it up, disconnected and reconnected battery, connected to usbc hub to hdmi, created recovery flash driver to try and boot off of... none of this stuff works. If anyone has found some other method, please enlighten me. I'm afraid I might have to RMA my Steam Deck after only about a month of having it.

[ReBoot]

Have you tried pressing the power button for several seconds?

[Marlock]

what happened with a plugged monitor? did it show things normaly on the external screen only? or was it also black?

[G.I.Joe Joe]

Originally posted by ReBoot:

Have you tried pressing the power button for several seconds?

Yes, still doesn’t turn on Steam Support just directed I leave it plugged in for a while. I will leave it plugged in for all of today

[G.I.Joe Joe]

Originally posted by Marlock:

what happened with a plugged monitor? did it show things normaly on the external screen only? or was it also black?

No signal. When I unplug hdmi it says check cable then when I replug it in it goes back to no signal. So it recognizes it but not in a helpful way

[G.I.Joe Joe]

Originally posted by Tetravalence:

It sucks, but it sounds like RMA is the best option.

Yeah. I’m dreading it. Do you know if RMA is still an option if I purchased this Steam Deck New from StockX?

[G.I.Joe Joe]

Originally posted by Tetravalence:

I do not know, sorry friend. :cryptocry:

No worries. Appreciate it

[Lhindir]

This may be worth a shot https://steamcommunity.com/app/1675200/discussions/1/3416557114765797602/#c3416557114768447919

[G.I.Joe Joe]

Originally posted by Lhindir:

This may be worth a shot https://steamcommunity.com/app/1675200/discussions/1/3416557114765797602/#c3416557114768447919

Thanks for looking out. I can’t get anything to display on screen (even the BIOS screen) to do this. They did suggest this to me as well.

[nephalim]

If you press volume down and power do you get the boot loader screen? If so try a reimage.

[RoboitoAM]

Originally posted by G.I.Joe Joe:

Originally posted by Tetravalence:

It sucks, but it sounds like RMA is the best option.

Yeah. I’m dreading it. Do you know if RMA is still an option if I purchased this Steam Deck New from StockX?

Warranty follows the serial number! You should be good to go once they ask for the serial.

[Lyon]

This has just happened to me as well. Pressing power makes the boot up noise, I can feel haptic on the track pads and I can hear the fan, but that's all my Deck can do now. It doesn't output anything over hdmi and I cannot access bios. Sad times.

[G.I.Joe Joe]

Originally posted by nephalim:

If you press volume down and power do you get the boot loader screen? If so try a reimage.

No, can’t get anything on the screen with this combo. No combos work at this time

[G.I.Joe Joe]

Originally posted by RoboitoAM:

Originally posted by G.I.Joe Joe:

Yeah. I’m dreading it. Do you know if RMA is still an option if I purchased this Steam Deck New from StockX?

Warranty follows the serial number! You should be good to go once they ask for the serial.

Just got the FedEx postage. Took some time to talk through all available options with Steam Support and provide proof of purchase through StockX, but I got there!

[G.I.Joe Joe]

Originally posted by Lyon:

This has just happened to me as well. Pressing power makes the boot up noise, I can feel haptic on the track pads and I can hear the fan, but that's all my Deck can do now. It doesn't output anything over hdmi and I cannot access bios. Sad times.

If you try all the options Steam Support gives you and they don’t work.. eventually it’ll lead to a RMA. Seems like the turn around is a few weeks. Good luck

[NeoKazuya]

My Steam Deck seems to be in the exact same state as OP, opened a support ticket yesterday, hopefully a solution can be found