I don't suppose we're getting iFixit coupons, right?

[Discussions_Acc]

I got the Delta fan with the skull drilling whining noise which limits me to simple games that won't cause too much heat. RMA is not an option since I'll most likely just get another unit with the same fan back. If they even accept RMAs for that reason.

So in order to fix this I have to...
...wait who knows how many weeks until fans are in stock.
...pay ~€30+ to get said fan.
...void my warranty (pretty sure that's the case in Germany).

In their video Valve also lets me know that I...
... definitely lessen the cases integrity.
...perhaps strip the screws.
...possibly damage the battery.
...potentially start a fire.
...maybe die.
...shouldn't do this anyway.

That's quite a lot to fix a problem that shouldn't be there to begin with.
I assume I'm not even getting a discount on the fan, right?

[Clone303]

i dont understand why Steam dont self sell that parts too

[RoyalMetalKnights]

Against my wishes, they've issued me an RMA due to the whiney fan, but I won't accept unless they guarantee the following:

1. I will receive a brand new unit or my old unit back. NO REFURBISHED or FACTORY RECONDITIONED!
2. I will receive a Huaying fan, not Delta.
3. I will receive a unit tested to assure it doesn't whine at 4000-6000rpm.

I'm on a forum with a guy who sent in his unit due to the harmful and defective whiney fan, and they sent him back a different unit that still had a whiney fan. I also suspect they're cycling used units as replacements, but I'm waiting for them to clarify that.

[my new friend]

Originally posted by RoyalMetalKnights:

Against my wishes, they've issued me an RMA due to the whiney fan, but I won't accept unless they guarantee the following:

1. I will receive a brand new unit or my old unit back. NO REFURBISHED or FACTORY RECONDITIONED!
2. I will receive a Huaying fan, not Delta.
3. I will receive a unit tested to assure it doesn't whine at 4000-6000rpm.

Valve will never guarantee any of those stipulations nor are they obligated by law to.

[RoyalMetalKnights]

Originally posted by my new friend:

Originally posted by RoyalMetalKnights:

Against my wishes, they've issued me an RMA due to the whiney fan, but I won't accept unless they guarantee the following:

1. I will receive a brand new unit or my old unit back. NO REFURBISHED or FACTORY RECONDITIONED!
2. I will receive a Huaying fan, not Delta.
3. I will receive a unit tested to assure it doesn't whine at 4000-6000rpm.

Valve will never guarantee any of those stipulations nor are they obligated by law to.

We'll see what they say.

[my new friend]

Originally posted by RoyalMetalKnights:

Originally posted by my new friend:

Valve will never guarantee any of those stipulations nor are they obligated by law to.

We'll see what they say.

It is in the Hardware Warranty and RMA support docs. They can not guarantee what you ask for.

[Discussions_Acc]

Originally posted by Insignia:

You are uncomfortable with replacing the fan? Send it in for RMA.

Only to then get another Deck with the same fan, like others have? Seems pointless.

Originally posted by Clone303:

i dont understand why Steam dont self sell that parts too

iFixit does it for them.

Originally posted by RoyalMetalKnights:

Against my wishes, they've issued me an RMA due to the whiney fan, but I won't accept unless they guarantee the following:

Good luck with that.
From my experience companies prefer to send you the wrong thing several times instead of investing 30 seconds into checking if they are sending the right thing.
We mislabeled our boxes and the silver version was inside the box of a black one? We'll replace that right away... without checking the labels... so you'll get silver again... and then again... until you give up because we can't be bothered.

[RoyalMetalKnights]

Originally posted by my new friend:

Originally posted by RoyalMetalKnights:

We'll see what they say.

It is in the Hardware Warranty and RMA support docs. They can not guarantee what you ask for.

People also claimed they wouldn't RMA for the defective fan, but they will, so we'll see what happens.

[my new friend]

Originally posted by RoyalMetalKnights:

Originally posted by my new friend:

It is in the Hardware Warranty and RMA support docs. They can not guarantee what you ask for.

People also claimed they wouldn't RMA for the defective fan, but they will, so we'll see what happens.

Who said that? Because that falls under faulty hardware that IS a valid reason for RMA.
But Valve can not guarantee they will do what you demand because they can't. Hence, the stipulation...

If we initiate repair service for your Hardware, you may receive a different unit than the one you sent in some cases.

https://help.steampowered.com/en/faqs/view/04AE-8A9A-F64E-D165

[RoyalMetalKnights]

Originally posted by Insignia:

Originally posted by RoyalMetalKnights:

Against my wishes, they've issued me an RMA due to the whiney fan, but I won't accept unless they guarantee the following:

1. I will receive a brand new unit or my old unit back. NO REFURBISHED or FACTORY RECONDITIONED!
2. I will receive a Huaying fan, not Delta.
3. I will receive a unit tested to assure it doesn't whine at 4000-6000rpm.

I'm on a forum with a guy who sent in his unit due to the harmful and defective whiney fan, and they sent him back a different unit that still had a whiney fan. I also suspect they're cycling used units as replacements, but I'm waiting for them to clarify that.

You sound like a entitled AH. Calm down a bit.

So I'm an a**hole for wanting a functional unit, but you, the person calling people a**holes aren't?

[my new friend]

Don't engage with each other. Report and or block each other rather than setting yourselves up to being banned for your posts.

[RoyalMetalKnights]

Originally posted by my new friend:

Originally posted by RoyalMetalKnights:

People also claimed they wouldn't RMA for the defective fan, but they will, so we'll see what happens.

Who said that? Because that falls under faulty hardware that IS a valid reason for RMA.
But Valve can not guarantee they will do what you demand because they can't. Hence, the stipulation...

If we initiate repair service for your Hardware, you may receive a different unit than the one you sent in some cases.

https://help.steampowered.com/en/faqs/view/04AE-8A9A-F64E-D165

As stated, I'm fine with a different unit as long as it's New. I will not accept a renewed or refurbished replacement. I will not accept a unit that hasn't been tested to confirm it doesn't whine under load. Would you?

[my new friend]

Originally posted by RoyalMetalKnights:

Originally posted by my new friend:

Who said that? Because that falls under faulty hardware that IS a valid reason for RMA.
But Valve can not guarantee they will do what you demand because they can't. Hence, the stipulation...

https://help.steampowered.com/en/faqs/view/04AE-8A9A-F64E-D165

As stated, I'm fine with a different unit as long as it's New. I will not accept a renewed or refurbished replacement. I will not accept a unit that hasn't been tested to confirm it doesn't whine under load. Would you?

Again, they can not guarantee that. It doesn't matter what you or I want.

[RoyalMetalKnights]

Originally posted by my new friend:

Originally posted by RoyalMetalKnights:

As stated, I'm fine with a different unit as long as it's New. I will not accept a renewed or refurbished replacement. I will not accept a unit that hasn't been tested to confirm it doesn't whine under load. Would you?

Again, they can not guarantee that. It doesn't matter what you or I want.

I understand your position, and respectfully disagree. At this point I'm going circles, so I'll bow out let you have the last word.

[badboyec24]

Originally posted by RoyalMetalKnights:

Originally posted by my new friend:

Who said that? Because that falls under faulty hardware that IS a valid reason for RMA.
But Valve can not guarantee they will do what you demand because they can't. Hence, the stipulation...

https://help.steampowered.com/en/faqs/view/04AE-8A9A-F64E-D165

As stated, I'm fine with a different unit as long as it's New. I will not accept a renewed or refurbished replacement. I will not accept a unit that hasn't been tested to confirm it doesn't whine under load. Would you?

i recall you can tweak the fan curve for the Steam Deck. Did you even try to that, before coming to these forums to complain? If you RMA it they can't give you a guarantee and they are not going to turn it on to test it before shipping as they want you the customer to set the system up.

[RoyalMetalKnights]

Originally posted by badboyec24:

Originally posted by RoyalMetalKnights:

As stated, I'm fine with a different unit as long as it's New. I will not accept a renewed or refurbished replacement. I will not accept a unit that hasn't been tested to confirm it doesn't whine under load. Would you?

i recall you can tweak the fan curve for the Steam Deck. Did you even try to that, before coming to these forums to complain? If you RMA it they can't give you a guarantee and they are not going to turn it on to test it before shipping as they want you the customer to set the system up.

You cannot tweak the fan curve. There is the pre-3.2 fan settings that keep the unit cooler in menu and lighter games by running the fan at higher speed, then the 3.2 fan settings let the unit run hotter, which does mitigate fan noise in-menu and light 2D, but cannot prevent fan whine that's most evident at 4000rpm+. I've told Valve that they only possible software fix is to allow users to set a fixed fan speed, and posted the same on these forums. For me, 5800-6000rpm is less annoying than 4000-5300rpm, and 6000rpm+.

My most played games are all heavy 3D games like DOOM Eternal, Days Gone, and Horizon Zero Dawn, which can hit 80-90°C. You can't run lower fan speeds at those temps.

What motivates you to be defensive of a corporation? Telling me I'm complaining and that I should try something that doesn't exist? This topic is about fan whine. My post and issue fits within this discussion. We'll see what Valve says. If they can't guarantee a new, functional unit, then I have to wait for iFixit fans to come back into stock.

Bringing us back to the OP's original point, if they can't fix it, and the user has to not only buy the fan, but fix it themselves, then what will Valve do to compensate them for their loss? You might argue they won't do anything, but how would you know without asking them? How would they know if it's an issue if users don't complain?