Tempo de entrega GLS

[filipe_pingas]

Hi everyone,

My steam deck was sent from netherlands last 15th and 19th arrived to San Fernando de Henares, Madrid. Since that, it wasnt updated. Today i called them and they told me that they have no information about and told me that i need to speak with Steam to open a claim in GLS.

I can't understand how can they (steam) work with GLS, because they are the worst company by far!

Anyone with the same problem?

[Cbzinho]

Filipe you're clearly in better shape than I'm.
I was one of those guys that had the “pleasure” of receiving an empty case from GLS. I’ve contacted GLS Portugal and they told-me to contact Valve since if the console was not in the case, it was because Valve didn’t send it.
My advice to you is open the box and validate its content before letting the delivery guy go, and reject the package with justification if the content is not ok. Hopefully, you will get your SD 😊.

[Jake Sully]

Originally posted by Cbzinho:

Filipe you're clearly in better shape than I'm.
I was one of those guys that had the “pleasure” of receiving an empty case from GLS. I’ve contacted GLS Portugal and they told-me to contact Valve since if the console was not in the case, it was because Valve didn’t send it.
My advice to you is open the box and validate its content before letting the delivery guy go, and reject the package with justification if the content is not ok. Hopefully, you will get your SD 😊.

wow how can GLS blame valve for sending empty case? That just does not make sense. Valve does not send empty cases to people. GLS has clearly stolen it or who ever stole it during transport. Valve has a little tag thingy on case that shows if this tag is missing or broken then it has been tampered with.

[Poison Dart Frag]

Mine arrived here in Lisbon just fine about a week after I made the payment; tracking info was stuck on the step before "Arrived at the final parcel center" for a few days, and then it got delivered early morning without warning (freaking doorbell almost gave me a heart attack).

[Cbzinho]

My box had the case still with the seal and the charger. The lateral part of the box was showing bending signs. According to GLS when it reached Madrid the box weight was around 1.6 Kg, and less than 0.9 Kg when it reached me (used a kitchen scale). Criminal charges against unknowns have been created, hopefully they will find the culprit.

[Jake Sully]

I hope my package will be fine since I just saw today that mine is going through GLS as well to reach Sweden and from there change from GLS to DB SCHENKER. So hope I won't be affected badly like everyone else here.

[filipe_pingas]

Here everything remains as before, since 19th i have no updates about the product and from GLS they told me to open a ticket with Valve and then Valve has to speak with them. The worst part of this is that Valve (3 days ago) told me that i nee to wait a couple days more... it looks like that waiting for months is not enough... what a shame!

[Cbzinho]

those guys at GLS are hoarding steam decks, and GLS doesn't seem to care "talk to valve". jeez what a company

[0xFailSafe]

[EN] In my case, GLS has taken 4 days to transport it from the Netherlands to Spain and less than 48 hours to manage it until it is shipped to Zamora (Spain). It is a company that, at least in Spain, works very differently between provinces, I hope you have luck.

[ES] En mi caso GLS ha tomado 4 días para transportarlo desde Netherlands hasta España y menos de 48 horas para gestionarlo hasta el envío a Zamora (España). Es una empresa que al menos en España, funciona muy diferente entre provincias, espero que tengáis suerte.

[Jake Sully]

Originally posted by Cbzinho:

those guys at GLS are hoarding steam decks, and GLS doesn't seem to care "talk to valve". jeez what a company

GLS is not available in all countries, in some other carriers takes over for GLS. For example GLS might be innocent when it comes to stealing. But when package reaches UK then Evri takes over shipping instead of GLS. Which is where stealing starts. So then fault is Evri not GLS, while for me when my package arrives to Sweden where i live then company called DB SCHENKER takes over shipping and so far they have been positive in sweden have never had any package stolen or missing with them. So if my package goes through GLS fine it will then reach me fine once it arrives to sweden.

[Cbzinho]

Originally posted by Jake Sully:

Originally posted by Cbzinho:

those guys at GLS are hoarding steam decks, and GLS doesn't seem to care "talk to valve". jeez what a company

GLS is not available in all countries, in some other carriers takes over for GLS. For example GLS might be innocent when it comes to stealing. But when package reaches UK then Evri takes over shipping instead of GLS. Which is where stealing starts. So then fault is Evri not GLS, while for me when my package arrives to Sweden where i live then company called DB SCHENKER takes over shipping and so far they have been positive in sweden have never had any package stolen or missing with them. So if my package goes through GLS fine it will then reach me fine once it arrives to sweden.

In my particular case, it was GLS all the way. I could tell from the way they answered me that this is something that happens frequently.
What I'm trying to say is that GLS should handle this differently, at the very least, open an investigation at any ones request. Why does it have to be valve to request it?
It doesn't seem right to me, but what do i know.

[filipe_pingas]

Originally posted by Cbzinho:

those guys at GLS are hoarding steam decks, and GLS doesn't seem to care "talk to valve". jeez what a company

Looks like it is impossible but it is not, Valve works with the worst delivery company that exists.

[Jake Sully]

Today my steam deck arrived to Malmö - Sweden where it was changed from GLS to DB SCHENKER at 14:00 so I now got tracking with DB SCHENKER and weight shows as 1.6KG and I feel positive now that my steam deck will arrive safely and not stolen or tampered :) so for me GLS experience was feeling close to horrifying since I was waiting for result of it being stolen or missing. But luckily it came over safely.

So I'm one of lucky ones to have my steam deck go through GLS safely.

[filipe_pingas]

Originally posted by Jake Sully:

Today my steam deck arrived to Malmö - Sweden where it was changed from GLS to DB SCHENKER at 14:00 so I now got tracking with DB SCHENKER and weight shows as 1.6KG and I feel positive now that my steam deck will arrive safely and not stolen or tampered :) so for me GLS experience was feeling close to horrifying since I was waiting for result of it being stolen or missing. But luckily it came over safely.

So I'm one of lucky ones to have my steam deck go through GLS safely.

Happy for you, hope you get it soon and enjoy your new beast 🙂

[Jake Sully]

Originally posted by filipe_pingas:

Originally posted by Jake Sully:

Today my steam deck arrived to Malmö - Sweden where it was changed from GLS to DB SCHENKER at 14:00 so I now got tracking with DB SCHENKER and weight shows as 1.6KG and I feel positive now that my steam deck will arrive safely and not stolen or tampered :) so for me GLS experience was feeling close to horrifying since I was waiting for result of it being stolen or missing. But luckily it came over safely.

So I'm one of lucky ones to have my steam deck go through GLS safely.

Happy for you, hope you get it soon and enjoy your new beast 🙂

Yeah I will pick it up tomorrow and check box for any modification, if tape on it is untouched and no modification to the box. Then it made all the way safely.

[Cbzinho]

Hi Filipe, did you get the console?
In my case, the replacement unit is MIA, left the Netherlands and ... GLS lost track of it.