Initial update wont get past 1 Second remaining

[DHammer]

I just got my deck today and the initial update is stuck at 1 second remaining. The rest of the update went fine but now its stuck. Is there a way to fix this?

[Jackie Daytona]

Publicado originalmente por DHammer:

I just got my deck today and the initial update is stuck at 1 second remaining. The rest of the update went fine but now its stuck. Is there a way to fix this?

Try pressing the "Steam" button. See if it'll let you go anywhere else. (A menu should pop up.)

Sometimes the Deck is done with what it's doing, but continues to show a progress screen/icon.

You might also try holding the power button to get it to restart.

If that doesn't work? You might have to wipe the whole thing and reinstall the OS.

[DHammer]

The only thing I get from the steam button is an about page and a qr code to a help page. Will it be fine to restart it during an update, or how do I wipe the whole thing because I don't have a settings page.

[derram]

You can restart at that screen. This problem has happened to a lot of people and the only solutions I've seen so far are to just keep trying by rebooting when it gets stuck, and to try a usb to ethernet adapter.

[Jackie Daytona]

Publicado originalmente por DHammer:

The only thing I get from the steam button is an about page and a qr code to a help page. Will it be fine to restart it during an update, or how do I wipe the whole thing because I don't have a settings page.

https://help.steampowered.com/en/faqs/view/7DD4-C618-182E-0E49

https://help.steampowered.com/en/faqs/view/1B71-EDF2-EB6D-2BB3

[Yard-Dog®]

Any luck on getting things resolved, OP? I'm experiencing the same issue to no avail.

[Yard-Dog®]

Publicado originalmente por Lauren:

Isn't Linux great! Lol

Touché. Not so far. Lol.

[GOD RAYS ON ULTRA™]

At this point I'm so glad that I decided not to go through with my purchase. I feel sorry for people spending good money on these things and then going through this dance.

I honesty don't know what my genuine reaction would be if I spent $650+ dollars for an experience like this. Reformatting and reimaging is something that a brand new expensive device shouldn't be making you do.

I love how everyone on here just says reimage, like that's a normal thing or something -_- this thing should be trouble-free from the beginning.

That means when you turn it on it should boot. When it updates it should complete just fine. It looks like these things aren't happening though for most.

I also love the "just plug it into the router". What if I'm unable to? What if i don't have a cable or the means to do some alternative setup? This is where justifying this purchase becomes difficult.

I decided that valve did not deserve my money because of these things.

[DHammer]

I did get it to work eventually. I went through the re imaging process several times but still ran into the same issue. Until at some point I restarted the deck and it just magically started working. I didn't do anything different with that final attempt it was more like one minute it didn't work and the next it did.

[ilynne]

Publicado originalmente por Lauren:

Isn't Linux great! Lol

I mean, this sort of thing *never* happens with Windows. All updates work flawlessly 100% of the time.

[ilynne]

Publicado originalmente por DHammer:

I did get it to work eventually. I went through the re imaging process several times but still ran into the same issue. Until at some point I restarted the deck and it just magically started working. I didn't do anything different with that final attempt it was more like one minute it didn't work and the next it did.

This exact thing happened to me on my Aya Neo Air with Windows 11. One update just would not install. A lot of people are wiping them and doing fresh Windows installs, or reinstalling in place. Also disk cleanup. Eventually, it just installed successfully.

I'm keeping the Aya Neo Air despite it not being a painless experience. Odds are pretty high that I'll keep the Steam Deck when it gets here, too. I also don't expect that to be perfect.

[tyl0413]

Publicado originalmente por ilynne:

Publicado originalmente por Lauren:

Isn't Linux great! Lol

I mean, this sort of thing *never* happens with Windows. All updates work flawlessly 100% of the time.

Totally lol

[Yard-Dog®]

Publicado originalmente por Yard-Dog®:

Publicado originalmente por Lauren:

Isn't Linux great! Lol

Touché. Not so far. Lol.

Update: I didn't have to re-image anything after all. I just restarted the device when I actually got home and had way better wi-fi speed than that which I endure at work, and it did the firmware update and setup in no time without a hitch.

Now that that's done, I've installed a few games from my Steam library and have had a blast so far with this handheld. The games that I've tried so far run fantastically.

No 'buyer's remorse' whatsoever here!

[Yoth]

Had this 1 second issue too, at around 80-85%. I restarted twice and it got stuck again both times at exactly the same spot.

Backing out of the installation and re-accepting the wifi every 30 seconds seems to do the trick. Every time I did this it picked up the downloads immediately afterwards. The factory wifi drivers seem to be causing the issue. You can see the wifi icon turn gray with an exclamation mark every few minutes if you just let it be.

[Ledski]

Thank you, thank you, thank you. I got my Steam deck on Xmas day and I tried 20 times and it kept getting stuck at 1 sec. Pressing 'B' every 15 seconds and pressing 'A' on the home wifi connrvtion again got the initial firmware update to install. Thank you!!!!!

[yesennes]

Try using a 2.4Gz wifi network instead of a 5Gz. And yeah totally shouldn't be necessary, not a great user experience.