Deck will not turn on, any advice?

[Blackhawkn7]

After having my device plugged in for at least an hour, it will not show anything on the display. I tried the key presses to get to the boot menu also and nothing is showing on the screen. I can feel the fan and heat when I attempt to turn the device on but no haptics. I do not hear any sounds. This happened after letting my deck sit for a few hours on to download a 100GB game. It was plugged in this entire time. I just got my Deck in this last week, unfortunately this weekend was when I could use it..any advice for how to troubleshoot? Or RMA is in my future?

[Bee🐝]

Do a force a reset first or let it drain the battery completely.

For info: https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28

[HaŦŦrick ✓ 🛠 🗽]

Originally posted by Bee:

Do a force a reset first or let it drain the battery completely.

For info: https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28

"If your Steam Deck appears to be charging normally but the power button is unresponsive, you can try holding the Volume + button while powering it on, then selecting Continue to boot from the BIOS options."

i was wondering how to boot it like that the other day. thanks.

[Bee🐝]

Hopefully it works!

[Blackhawkn7]

Originally posted by HaŦŦrick ✓ 🛠 🗽:

Originally posted by Bee:

Do a force a reset first or let it drain the battery completely.

For info: https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28

"If your Steam Deck appears to be charging normally but the power button is unresponsive, you can try holding the Volume + button while powering it on, then selecting Continue to boot from the BIOS options."

i was wondering how to boot it like that the other day. thanks.

I tried this method and unfortunately it did the same thing.

I used the official provided PSU and the light stays solid white while plugged in. I believe the unit is receiving power because I can feel some heat at the exhaust port when I attempt to turn the unit on by holding down the power button for 10 seconds to turn off the unit and I hold the button down again until the LED goes from a dim brightness to a brighter brightness. The LED will almost immediately go dim again and nothing is happening with the screen. I can not go to the boot menu or BIOs either using the '+' and '-' button while pressing the power. I have tried this with and without my SD card in the unit. I have not opened my steam deck since receiving last week to try and repair it or do any physical modifications. I have not installed any 3rd party software either. It is all official steamOS software and preherpials. I have also tried different wall outlets and different non Official PSUs but the results are all the same.

I let the unit charge all night and it is still having this behavior this morning. The LED will remain solid but there is nothing happening with the display when attempting to turn the unit on in both normal mode, boot mode or the Bios. This happened after filling up the main hard drive to probably 90% capacity to download a game for a few hours with the screen on and plugged in.

If I unplug the unit the LED will go off. I try to turn on the unit, the LED will immediately turn on but a second or two later will immediately turn off.

[Blackhawkn7]

Originally posted by Bee:

Hopefully it works!

Appreciate that.. unfortunately it doesn't seem to be working. I will try to let the battery completely die. Maybe time to raise a steam support ticket.

[Bee🐝]

Originally posted by Blackhawkn7:

Originally posted by Bee:

Hopefully it works!

Appreciate that.. unfortunately it doesn't seem to be working. I will try to let the battery completely die. Maybe time to raise a steam support ticket.

Sorry it didn’t work.

I totally agree, if fully discharging the battery doesn’t work contact Support. They’ll either have more tips to fix it or start the RMA process.

[Ghettosteelo]

Did you ever get this fix? I'm having the same issue right now and nothing works.....tried everything support team just pretty much repeating what one person told me to do......

[QuipSimpson]

No updates on this issue huh? Ouch. Guess I'll just silently add myself to the end of the list of those affected