GLS can't find my Deck. :(

[kilésengati]

I'm happy I was able to order my Deck with the latest wave (cool gift Valve, thanks!) and it got dispatched as expected. However, according to GLS' tracking page Steam links to, the package number Steam gives me doesn't exist.
I hope this isn't a bad omen and my Deck arrives next week unscathed. :/

UPDATE: Tracking started working again out of nowhere and my Deck got delivered with only one day delay. By the way, the case containing the Deck is sealed with a plastic strip which I see no way could be removed without damaging it.

[lothar =P]

Probably Steam already registered the transport but the deck wasn't handed over yet. Most parcel companies only initiate the track&trace after the pick-up at the client.

[kilésengati]

Originally posted by lothar =P:

Probably Steam already registered the transport but the deck wasn't handed over yet. Most parcel companies only initiate the track&trace after the pick-up at the client.

I hope it's just that, but it has been a day since the package got supposedly dispatched. Wouldn't it make more sense and cause less confusion to log the package as "not yet received" instead of claiming it as non-existent once the tracking number is created should it not yet be in possession of the parcel service?
For now, I'll just wait and see.

[SilentHunter382]

Sometime the tracking can be handled by different delivery companies depending on where you are from (especially Europe).

Example my last delivery I got was being delivered by Fastway but on their site they didn't track the number until it arrived in Ireland for me (kept saying the number didn't exist on their system). But all in one tracking sites tracked the parcel from point of it being dispatched.

[Splash Colour]

Originally posted by kilésengati:

I'm happy I was able to order my Deck with the latest wave (cool gift Valve, thanks!) and it got dispatched as expected. However, according to GLS' tracking page Steam links to, the package number Steam gives me doesn't exist.
I hope this isn't a bad omen and my Deck arrives next week unscathed. :/

When was you given this tracking? usually once given then info you have to wait like 24/48 hours for it to update, the latest would be like 72 hours at most.

[Clone303]

contact GLS and get them to look for it

[Taktloss]

GLS just tends to not Update the Status.
For me it didnt get an Update until it was already delivered.

[Splash Colour]

Originally posted by Taktloss:

GLS Just tends to No Update the Status.
For me ist didnt get an Update until ist was already delivered

lazy to update the tracking side lol

[my new friend]

Originally posted by kilésengati:

Wouldn't it make more sense and cause less confusion to log the package as "not yet received" instead of claiming it as non-existent once the tracking number is created should it not yet be in possession of the parcel service?

You would think that but no.
Valve creates the label and waits for the carrier to pick it up. Until then, the tracking number is doesn't exist except on the label.
Even FedEx did this with mine and the real-time updates after it was picked up weren't in real-time until the delivery. All updates were at least hours behind with the initial pick up from Valve they made was 18 hours after it happened.

[aRkedos]

I had a similair thing with GLS. I found out that the backend of the REST API they use was unavailable.

If I clicked the link in the GLS email (which is basically the API call) I got an HTML 503 error, which means that the service is unavailable AKA Server / Back End is offline.

If I just typed in the number in the tracking searchbar it just said that they can't find the package and it looked like it was gone from the system.

[DirtyCamper]

If you are in the Netherlands, you have to use the dutch tracking site. The link from the steam order is invalid for the dutch site.
Best thing you can do is type in gls tracking in google, and click on the one for your country, fill in the tracking code, and everything else that is needed in your country to prevent data leaks.
In the netherlands you have to provide the postal code+tracking number in the dutch gls tracking site.

[The Nintendo Patent Lawsuit Fest]

Was the same for me only for one or two days so don't worry

[kilésengati]

Thanks for your responses!

It just took them a while and tracking now finally works. The S in GLS doesn't stand for speed, I guess.
I hope it arrives securely and on time.

[Blumage]

Originally posted by DirtyCamper:

If you are in the Netherlands, you have to use the dutch tracking site. The link from the steam order is invalid for the dutch site.
Best thing you can do is type in gls tracking in google, and click on the one for your country, fill in the tracking code, and everything else that is needed in your country to prevent data leaks.
In the netherlands you have to provide the postal code+tracking number in the dutch gls tracking site.

Thanks for the hint. I just tried and at least the Dutch GLS side recognizes the tracking number and gives me the current status. When I try to track it on the destination’s country GLS website (in my case Germany) it doesn’t give any information.

[76561199332342946]

My Deck was shipped on the 29. September 2022, should have arrived on the 04. October 2022 in Portugal to my Home. Today 13 October 13th, still nothing. Found a non official GLS Phone Nr. (Because they don't have any Phone Number you could call) and a Wepickup Phone Number apparently same company with different name, I was told that my order will never arrive because they in fact don't know where it is, and in this particular case the order was probably stolen during transit in Spain or in Portugal. Of the many Tickets I opened with GLS, I got no answer to any of them. I can't really understand why Valve keeps sending those Decks with GLS and making customers angry instead of using DHL, Fedex, UPS... The support given so far from Valve was awful with no real solution presented by anyone and responses with more than 48h delay. Applied for Refund but Valve does not Refund because they say the item was "consumed" even if I can clearly prove that GLS has not delivered any Item so far... this is just pissing me off even more...and in fact with all these issues and bad Support, I can't support the company and its products anymore. I will keep you updated.
UPDATE: Valve Refunded the 679.- Finally - lets wait and see how long it takes to arrive into my account again. Worst experience ever.

[Jake Sully]

Originally posted by SilentHunter382:

Sometime the tracking can be handled by different delivery companies depending on where you are from (especially Europe).

Example my last delivery I got was being delivered by Fastway but on their site they didn't track the number until it arrived in Ireland for me (kept saying the number didn't exist on their system). But all in one tracking sites tracked the parcel from point of it being dispatched.

All Steam deck are sent from NL and is handed over to GLS. But global site of GLS is slow as hell. If you want to see tracking info quicker, then use Netherlands website of GLS. There tracking works directly which I tried and mine said first time I used tracking there that GLS had received information but has not yet received the parcel. Then few hours later it said they received it and it has arrived and left a parcel center. While English version still didn't work directly but started to work later on.