Stuck in Charging mode?

[StoneOcean]

My deck is always showing its charging, and the led light is always turned on even when the unit is turned off. As it thinks I'm always charging it. I have tried restarting, and turned it off. But still the light shows as it is charging and on the unit.

Any one ells with the problem? I believe maybe a update will reset it to not think it is always charging..

[r3xxbox]

Same issue! Have you figured anything out since?

[Hank Chill]

Try putting your device into 'Shipping Mode' -- this has apparently corrected charging indicators and remaining power level issues for users.

From https://help.steampowered.com/en/faqs/view/69E3-14AF-9764-4C28

- With the power supply plugged in, shut down the unit from Steam > Power. Check that the unit is completely off. There should be no haptic feedback from the trackpads.

- Hold Volume+ and Quick Access (...) for 10 seconds. Then unplug the power supply while still holding those buttons down.

- If done correctly, the LED should flash 3 times. A quick press of the power button should produce no response.

- To wake your Steam Deck from shipping mode, plug in the provided power supply and power it on normally.

[r3xxbox]

Could not get into shipping mode but a forced reboot (hold down power for 10 sec) did restart the Deck and LED finally turned off. But now when I plug in the AC adapter it never lights up anymore. I don't even see it charging.

[Hank Chill]

引用自 r3xxbox：

Could not get into shipping mode but a forced reboot (hold down power for 10 sec) did restart the Deck and LED finally turned off. But now when I plug in the AC adapter it never lights up anymore. I don't even see it charging.

You need to follow the instructions to the T in order to get the device into ship mode. If you don't get it into ship mode, the battery tech can't reset itself.

Another thing to try -- but only if you are comfortable, or if you have someone who is experienced -- is to pop open the Deck, disconnect the battery internally, and then hold Power for 30 seconds or so while the battery cable is unplugged, as this will empty all residual power in the systems (sometimes power remaining in capacitors can throw things off, this is a good way to "reset" it).

If none of that works, then it means you most likely have a faulty charge circuit and will need to RMA the device with Valve.

[Sulfur Occult]

I have run into the exact same situation, and I cannot seem to get it into shipping mode either. Any suggestions?

[Wicked Mouse]

With an update the LED should turn off after 3 seconds when charger is plugged in, but the LED keeps burning when charger is plugged in. There's no setting to change this?

[Wicked Mouse]

引用自 Wicked Mouse：

With an update the LED should turn off after 3 seconds when charger is plugged in, but the LED keeps burning when charger is plugged in. There's no setting to change this?

Ohhh.. when I power off the Deck by holding down the power button until it shuts off (ignoring the power menu) and THEN hold down [Volume +] and [...] the LED turns off after 5 seconds of holding those two down. :O

[diux-e]

Was anyone able to figure this out? I'm experiencing the exact same issue. After forcing a reboot the light won't turn on anymore and the device won't charge at all.

[mr.felixoid]

Hello. I've just got the same issue.

And, as well as with many cases before, the steps from https://steamcommunity.com/app/1675200/discussions/0/3186864655204473683/#c3186865169881051195 didn't help. The issue is that the device doesn't recognize actually the charger, it's stuck in a strange state.

And after a couple of attempts, it stopped charging completely ¯\_(ツ)_/¯

So, I couldn't put the device into shipping mode with a shortcut. But it worked from the BIOS.

- Shutdown the console
- Press "+" and then "power". the device will load into BIOS.
- Select "Setup Utility"
- On the next screen chose "Power" -> "Battery storage mode" -> confirm

After that, the charger was recognized by the console normally, and everything worked again.

[RunAmuck74]

Similar issue but could not get out of shipping mode. The only solution that works, is to unscrew the steam deck back plate and unplug the battery. Give it a few seconds for the battery to discharge then replug the battery back in.. worked for me!! I went to JerryRigEverything on YouTube for the tear down if it helps…

https://youtu.be/5PB3VBK8VJk?si=qrwSX4UIpFUuir45