[SOLVED] Steam Deck not working :: Steam Deck 綜合討論

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JulYYY 2022 年 3 月 2 日上午 6:36

[SOLVED] Steam Deck not working

I got my Steam Deck today and i played for around 45 minutes, i wanted to switch to desktop mode and then it crashed and now when i start the Steam Deck it goes on and off.

最後修改者：JulYYY; 2022 年 3 月 2 日上午 8:06

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引用自 Luca|EzioTheDeadPoet:

引用自 arsenicBumpnip：
Can you elaborate on what exactly you mean by "press restart" after you went into the BIOS? Restart as in "turned it off then on again", or as in "pressed some kind of Factory Reset button"?

I'm having a similar-ish issue (had an initial test boot with no problems, reset because I couldn't get the "Congrats on having one of the first Decks off the factory floor!" update to start, and now the Deck reaches "Loading User Data", hangs on that loading screen for ~10 minutes, then resets itself, then repeats) and I figure a factory reset might be what I need to fix it, but I can't actually find a factory reset option in the bios.

Hi, so I also had an similar issue, where I had soft lock with a black screen where occasionally the Desktop mode cursor would flash up. My theory for why it happened is, that I filed up my SSD in desktop mode accidentally to a point where I had 0 bytes left of free storage on the main drive by installing some of my GOG games or at least trying to do it.

I solved it by following this guide from Valve for recovering the device. (This requires an 8GB or larger USB stick as a recovery stick and an USB-C adapter or Dock to plug it in.)

I used Dolphin (the installed file manager) to navigate to the home partition and deleted a ~300MB GOG game and for good measure I choose the Reinstall Steam OS option just in case I actually broke steam OS and it wasn't the storage space that was the issue.

I hope this helps anyone that just like myself had this issue and found this thread but had to keep searching for a proper solution because the OPs marked answer of holding volume up + power to boot into the BIOS didn't work for them.

Best wishes to everyone and enjoy your steam decks.

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Luca|EzioTheDeadPoet 2022 年 3 月 3 日下午 12:06

引用自 arsenicBumpnip：
Can you elaborate on what exactly you mean by "press restart" after you went into the BIOS? Restart as in "turned it off then on again", or as in "pressed some kind of Factory Reset button"?

I'm having a similar-ish issue (had an initial test boot with no problems, reset because I couldn't get the "Congrats on having one of the first Decks off the factory floor!" update to start, and now the Deck reaches "Loading User Data", hangs on that loading screen for ~10 minutes, then resets itself, then repeats) and I figure a factory reset might be what I need to fix it, but I can't actually find a factory reset option in the bios.

#31

shakeyourbunny 2022 年 3 月 15 日下午 12:48

I am stuck with the same problem at the same point, even after a reimaging of the Steam Deck :(

Entering the BIOS and then just rebooting did nothing.

最後修改者：shakeyourbunny; 2022 年 3 月 15 日下午 12:48

#32

shakeyourbunny 2022 年 3 月 15 日下午 1:11

Please, Valve make a bootstick with just the firmware update. PLEASE.

#33

Luca|EzioTheDeadPoet 2022 年 3 月 16 日上午 9:15

引用自 shakeyourbunny：
Please, Valve make a bootstick with just the firmware update. PLEASE.

引用自 Valve Recovery Post：
Reinstall Steam OS - This will reinstall SteamOS on the Steam Deck, while attempting to preserve your games and personal content.

This is basically just a a firmware update you keep all your games and programms installed by doing this.

If you really did the full reimage that wipes everything to install SteamOS again, then it might be worthit to plug it in to charge and let it wait a bit. I remember that my 1st startup really did take a while and I was worried I got shipped a broken one until it finally booted with a boot animation.

最後修改者：Luca|EzioTheDeadPoet; 2022 年 3 月 16 日上午 9:17

#34

Luca|EzioTheDeadPoet 2022 年 3 月 16 日上午 9:32

引用自 shakeyourbunny：
I am stuck with the same problem at the same point, even after a reimaging of the Steam Deck :(

Entering the BIOS and then just rebooting did nothing.

Also did you make sure you have enough room on your boot drive ? cause if you have 0 bytes of free space, because I am assuming that that is one of the main causes for this issue.

#35

shakeyourbunny 2022 年 3 月 16 日下午 12:19

引用自 Luca|EzioTheDeadPoet：
This is basically just a a firmware update you keep all your games and programms installed by doing this.

If you really did the full reimage that wipes everything to install SteamOS again, then it might be worthit to plug it in to charge and let it wait a bit. I remember that my 1st startup really did take a while and I was worried I got shipped a broken one until it finally booted with a boot animation.

Also did you make sure you have enough room on your boot drive ? cause if you have 0 bytes of free space, because I am assuming that that is one of the main causes for this issue.

I never got to play anything on the Steam Deck, I got it delivered, walked through the instructions (also letting it charge before doing anything), did wait through the updates and installations. During updating until the last update, everything DID work. After that it was bricked.

So, if you count 230 GB free disk space as "low disk space"....

After that, I was offered to update the firmware, I could not even start the firmware update, because the touch button did not work.

Could not start any game (also native ones).

Game pages did not load anymore.

After reboot it is stuck in the "loading user data..:" boot loop.

Reimaging the Steam Deck just repeated everything.

This is the reason, I'd like to have a firmware update flash image, because I think that the most recent update has a hard dependency on the newest firmware and if you cannot start the firmware update processs, you are now at my situation.

#36

Luca|EzioTheDeadPoet 2022 年 3 月 16 日下午 12:34

引用自 shakeyourbunny：
引用自 Luca|EzioTheDeadPoet：
This is basically just a a firmware update you keep all your games and programms installed by doing this.

If you really did the full reimage that wipes everything to install SteamOS again, then it might be worthit to plug it in to charge and let it wait a bit. I remember that my 1st startup really did take a while and I was worried I got shipped a broken one until it finally booted with a boot animation.

Also did you make sure you have enough room on your boot drive ? cause if you have 0 bytes of free space, because I am assuming that that is one of the main causes for this issue.
I never got to play anything on the Steam Deck, I got it delivered, walked through the instructions (also letting it charge before doing anything), did wait through the updates and installations. During updating until the last update, everything DID work. After that it was bricked.

So, if you count 230 GB free disk space as "low disk space"....

After that, I was offered to update the firmware, I could not even start the firmware update, because the touch button did not work.

Could not start any game (also native ones).

Game pages did not load anymore.

After reboot it is stuck in the "loading user data..:" boot loop.

Reimaging the Steam Deck just repeated everything.

This is the reason, I'd like to have a firmware update flash image, because I think that the most recent update has a hard dependency on the newest firmware and if you cannot start the firmware update processs, you are now at my situation.

Did you maybe get an Issue with the BIOS update ? (the update where the screen is sideways.) Cause that might be more likely the case. But at this point it is probably best to notify Valve support and have them work it out. Wish you the best on that journey.

#37

shakeyourbunny 2022 年 3 月 16 日下午 12:45

引用自 Luca|EzioTheDeadPoet：
Did you maybe get an Issue with the BIOS update ? (the update where the screen is sideways.) Cause that might be more likely the case. But at this point it is probably best to notify Valve support and have them work it out. Wish you the best on that journey.

Well, I would be VERY HAPPY TO EVEN GET THERE.

Do you know a method to kick off the firmware update if on the update notification the button for starting it does not work (due to the newer steam client)??

This is the whole point, why I'd like to have a BIOS update image to download!

PS: How do I open a support ticket for the Steam Deck? If I try to open a support case for my purchases, I select the Steam Deck and then is the question "How can we helpp you?" Below that there is .. nothing.

最後修改者：shakeyourbunny; 2022 年 3 月 16 日下午 12:47

#38

shakeyourbunny 2022 年 3 月 16 日下午 12:52

Perhaps to make that clear, here is a picture:
https://imgur.com/a/fjggZ0G

#39

Luca|EzioTheDeadPoet 2022 年 3 月 16 日下午 1:36

引用自 shakeyourbunny：
Perhaps to make that clear, here is a picture:
https://imgur.com/a/fjggZ0G

Try this link https://help.steampowered.com/en/wizard/HelpWithSteamDeck.

#40

shakeyourbunny 2022 年 3 月 16 日下午 1:53

BIOS has been updated, but still boot loop.

The trick is resetting the steam home folder and NOT updating to the march 14 update. then you are able to update the bios.

well, perhaps a reimaging works now ;(

最後修改者：shakeyourbunny; 2022 年 3 月 16 日下午 1:54

#41

shakeyourbunny 2022 年 3 月 17 日下午 12:04

Solution for anyone, who is interested (for now):
- change your WLAN's router password and reboot to get into the user interface
- don't connect via WiFi
- enable developer mode
- disable wlan energy mode (reboot)
- connect to 2,4Ghz WiFI network.

5 Ghz network band for WLAN is currently borked, Valve is aware of this and working on a solution.

#42

Luca|EzioTheDeadPoet 2022 年 3 月 17 日下午 2:36

引用自 shakeyourbunny：
Solution for anyone, who is interested (for now):
- change your WLAN's router password and reboot to get into the user interface
- don't connect via WiFi
- enable developer mode
- disable wlan energy mode (reboot)
- connect to 2,4Ghz WiFI network.

5 Ghz network band for WLAN is currently borked, Valve is aware of this and working on a solution.

Nice to know. But I guess I am lucky cause my deck doesn't seem to have an issue with the 5GHz or is automatically hopping back to using 2.4.

#43

zenstrata 2022 年 9 月 27 日上午 6:37

Well. This same thing just happened to me.

And using the reboot from the bios screen did not help.
So this appears to be 'UNSOLVED'.
There are some strange bugs that seem to be connected to the sign-in process. I had to sign out, then try signing back in after I had a connection to the internet.

The odd part is, when I turned the deck off last night, I had it in offline mode and it had no access to the internet. So it should have turned on just fine.

Why is steam forcing an internet connection when I had it in offline mode??

最後修改者：zenstrata; 2022 年 9 月 27 日上午 6:58

#44