crash when starting up the game

[ludmiblacksaint]

Hi !!
i saw the update today and downloaded it, but after installing and launching the game, this window and message popped up. So i said, bet, and uninstalled it and installed it again, but still the same. I cant even access the game, so i cant get to the options.

LowLevelFatalError [File:Unknown] [Line: 902]
Rendering thread exception:
LowLevelFatalError [File:Unknown] [Line: 339]
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at C:/UnrealEngine/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Texture.cpp:534
with error E_INVALIDARG,
Size=900x600x1 PF=2 Format=DXGI_FORMAT_B8G8R8A8_UNORM(0x00000057), NumMips=10, Flags=D3D11_BIND_RENDER_TARGET D3D11_BIND_SHADER_RESOURCE D3D11_BIND_UNORDERED_ACCESS , Usage:0x0, CPUFlags:0x0, MiscFlags:0x3, SampleCount:0x1, SampleQuality:0x0, SubresPtr:0x0000000000000000, SubresPitch:0, SubresSlicePitch:0

Hope this helps and can get this fixed !!

[Personal Finest Shawn]

In the latest update the bevel normal texture for both the puzzle and the wall hangings is generated on the GPU now. This provides a performance boost and higher quality however we've now noticed some pc's without the required gpu have issues with this now.

If you have puzzles already on the wall before the update it is probably crashing when trying to create the bevel texture.

You can reset your room to default by doing the following:

First right click on game, go to properties, and turn off steam cloud (if you do not do this any changes will be reverted by steam cloud)

Next go to:
C:\Users\USERNAME\AppData\Local\Jigsaw\Saved\SaveGames

And delete the settingsSave.sav file. This will revert your settings to default and set the default startup room to default (any manually saved rooms will still be there).


Now if you get the game to load go into video settings and turn down the "Puzzle Bevel Max Resolution" to the lowest setting and load a puzzle with a lot of pieces to see if it crashes.

If it still crashes you can disable it completely by setting "Puzzle Bevel Detail" to OFF, otherwise you may turn up the max resolution until you get to a setting your computer can't handle.

After you find out what your computer can handle you can then set the Wall Bevel max resolution and Detail options. Keep in mind the more puzzles on the wall the more VRAM you will need, so you might want to set detail to "OFF" for wall hangings and only keep it on for puzzles.

Let me know if you have any questions. I know this is a bit confusing, but basically it creates a bevel texture of a certain size (1k,2k,4k, etc) based on the Number Of Pieces. However this auto size chosen won't go above the max amount set, so that's why you should test with larger puzzles first.

[Personal Finest Shawn]

Oh another thing you might try and making sure your graphics card drivers are up to date. There was another player with a crashing issue and that fixed it.

[ludmiblacksaint]

TY !!

[HiuOriana]

I have just turned off Steam Cloud by right-clicking the Jigsaw Puzzle Dream.

I can't find the above folder and SaveGames and settingsSave.sav file.
C:\Users\USERNAME\AppData\Local\Jigsaw\Saved\SaveGames

I right-clicked on Steam windows Jigsaw Puzzle Dream and went to Browse folder.
C:\Program Files (x86)\Steam\steamapps\common\Jigsaw Puzzle Dreams

Still couldn't find the specific file. Is it ok if I uninstall and reinstall it?

[Personal Finest Shawn]

Sorry steam keeps save games when you uninstall so would still load your last room.

You can get to appdata\local folder quick by opening windows start menu and typing
%LocalAppData%
and hit enter.

After that browse from there to Jigsaw\Saved\SaveGames to find the file.