Crash on puzzle load or creation

[purplepants]

Just reloading an ongoing puzzle and getting a crash as it's loaded. Tried starting a new puzzle and the same thing happens - as the creation progress bar goes over about a quarter of the way I get a popup saying:

LowLevelFatalError [File:Unknown] [Line: 339]
DirecBDDevice-> CreateTactureZDCfextu reDesc,SubResourceData,OutTextu re2D)
failed
at
C:/UnreaIEngine/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3011Text
ure.cpp:534
with error E_INVALIDARG,
Size=2048x2048xl PF=2 Format: DXGI_FORMAT_BS68R8A8_UNORM(0x00000057),

NumMips:11, Flags: D3Dll_BIND_RENDER_TARGET —
D3Dll_BIND_SHADER_RESOURCE D3Dll_BIND_UNORDERED_ACCESS , Usage:0x0, f—
CPUFIags:0xO, MiscFlags:0x3, SampleCount:0x1, SampleQuality:Ox0, [ C
SubresPtr:0x0000000000000000, SubresPitch:0, SubresSlicePitch:0 ‘ A3

It was fine yesterday, not today. Nothing has changed here that I'm aware of. If there has been an update to JPD, is it possible to roll back to the previous working version?

Edit: it was updated yesterday, so that update has borked it. How to revert to the previous one?

[Personal Finest Shawn]

The new update has moved bevel creation (the normal map for the puzzle edge) to the GPU which is faster and allows creating mip maps for better performance for most people.

However if your computer is lacking GPU power this could cause a crash. We did include options for this.

In Settings->Video try setting "Puzzle Bevel Detail" to OFF.
This should stop any GPU use when creating and could improve performance (although you won't have a beveled edge anymore)

If it works you could try increasing it.

"Puzzle Bevel Max Resolution" will limit the max size of the textures used for the bevel. Some graphics cards might not support the highest resolution so try turning that down.

"Puzzle Bevel Detail" determines which resolution to use for which puzzle sizes. On larger puzzles it will create a larger texture (limited by Max Resolution setting). By default it uses the smallest size that will keep the bevel clear. You can try setting it to low where it will require much larger puzzles before it chooses the higher res textures.


To recap:
Max Resolution - where to cap bevel texture size.
Bevel Detail - what texture size the game chooses based on puzzle size.

Hopefully this helps :)

[purplepants]

Fantastic, thank you. Turning off bezels works OK. Can't enable bezels at all, not even at the lowest resolution, but I guess what I've never seen I won't miss

And thanks very much for the rapid response.