Cant start playing this game.

[Daiki]

Yesterday bought the game, and when im in the world, or in character creator, i get thrown out to the title screen, with message "Failed to save. Please check your HDD/SSD for available space or possible damage". My HDD/SSD have more than enough space, and they are not damaged.
Tried to reinstall the game, on SSD and HDD, and some other stuff too. Im out of ideas and nearing 2 hour mark for a refund, so can anyone help me?

[wildbill]

Originally posted by Daiki:

Yesterday bought the game, and when im in the world, or in character creator, i get thrown out to the title screen, with message "Failed to save. Please check your HDD/SSD for available space or possible damage". My HDD/SSD have more than enough space, and they are not damaged.
Tried to reinstall the game, on SSD and HDD, and some other stuff too. Im out of ideas and nearing 2 hour mark for a refund, so can anyone help me?

So what do you consider "more than enough space". You do know how to check where the game is installed, right? You should have at least as much space free as the game uses on the drive the game is installed on. Also on the drive that Windows uses, there a page file that is used by Windows, so that drive needs more space than is shown to be in use.

[Daiki]

Originally posted by wildbill:

Originally posted by Daiki:

Yesterday bought the game, and when im in the world, or in character creator, i get thrown out to the title screen, with message "Failed to save. Please check your HDD/SSD for available space or possible damage". My HDD/SSD have more than enough space, and they are not damaged.
Tried to reinstall the game, on SSD and HDD, and some other stuff too. Im out of ideas and nearing 2 hour mark for a refund, so can anyone help me?

So what do you consider "more than enough space". You do know how to check where the game is installed, right? You should have at least as much space free as the game uses on the drive the game is installed on. Also on the drive that Windows uses, there a page file that is used by Windows, so that drive needs more space than is shown to be in use.

1 TB free space. Drive with windows have around 100 GB.

[wildbill]

Originally posted by Daiki:

Originally posted by wildbill:

So what do you consider "more than enough space". You do know how to check where the game is installed, right? You should have at least as much space free as the game uses on the drive the game is installed on. Also on the drive that Windows uses, there a page file that is used by Windows, so that drive needs more space than is shown to be in use.

1 TB free space. Drive with windows have around 100 GB.

Sounds like plenty. I have a 1 TB drive (D:) for my games. It is an SSD, I think the M2 interface, so the fastest drive I have. I'm only using about 1/4 of it right now.

My windows (C:) drive has a bit less than 100 GB free.

It works fine, so it doesn't seem like drive space is the problem.

Pretty sure this game has a place you can report issues, you might try that.

[Daiki]

Originally posted by wildbill:

Originally posted by Daiki:

1 TB free space. Drive with windows have around 100 GB.

Sounds like plenty. I have a 1 TB drive (D:) for my games. It is an SSD, I think the M2 interface, so the fastest drive I have. I'm only using about 1/4 of it right now.

My windows (C:) drive has a bit less than 100 GB free.

It works fine, so it doesn't seem like drive space is the problem.

Pretty sure this game has a place you can report issues, you might try that.

Yeah i reported it but no response for a bit over 24 hours. Heard someone have been waiting for a week with no results, so i asked here just in case

[★REM★]

By any chance, do you have Onedrive backups active ? For some and not all the users that have it active.
If you do, disable onedrive backups, and try again.
I can't tell if this is your problem or not, but worth a shot.

[Daiki]

Originally posted by ★REM★:

By any chance, do you have Onedrive backups active ? For some and not all the users that have it active.
If you do, disable onedrive backups, and try again.
I can't tell if this is your problem or not, but worth a shot.

Turned off Onedrive long ago, so I shouldnt have any backups, I think atleast. Ty for idea anyway.

[Daiki]

So i checked debug log, and here is part of it:
[0713/115754.292:ERROR:simple_backend_impl.cc(757)] Simple Cache Backend: wrong file structure on disk: 2 path: C:/Users/(MyUser)/AppData/Local/Pal/Saved/webcache_4430\Code Cache\js
[0713/115754.321:ERROR:simple_version_upgrade.cc(147)] Failed to write a new fake index.
[0713/115754.321:ERROR:simple_backend_impl.cc(757)] Simple Cache Backend: wrong file structure on disk: 8 path: C:/Users/(MyUser)/AppData/Local/Pal/Saved/webcache_4430\Code Cache\wasm
[0713/115756.821:ERROR:cache_util_win.cc(20)] Unable to move the cache: Access is denied. (0x5)
I don`t really know what this stuff means, but i see the folder so i tried do something with this one myself, like deleting it and reinstalling the game, or checking files integrity, did nothing. Asked my friend for copy of his follder, did nothing too. So if anyone can identify the problem by looking at the log and help fix it, I would be thankfull.

[Yal]

Error code 5 just means "access denied" so either the folder itself is configured to require admin privileges (which is bad because AppData is the designated savefile/config location so this is the one place the game is SUPPOSED to be able to access) - this you can check by right clicking and opening the folder properties - or Windows Defender (or other antivirus stuff you've got installed) is protecting the folder and you need to manually add the game to the list of allowed apps to let it through.

[Daiki]

Originally posted by Yal:

Error code 5 just means "access denied" so either the folder itself is configured to require admin privileges (which is bad because AppData is the designated savefile/config location so this is the one place the game is SUPPOSED to be able to access) - this you can check by right clicking and opening the folder properties - or Windows Defender (or other antivirus stuff you've got installed) is protecting the folder and you need to manually add the game to the list of allowed apps to let it through.

Yeah, this worked. Thank you so much!

[Xyphonix]

Originally posted by Daiki:

Originally posted by Yal:

Error code 5 just means "access denied" so either the folder itself is configured to require admin privileges (which is bad because AppData is the designated savefile/config location so this is the one place the game is SUPPOSED to be able to access) - this you can check by right clicking and opening the folder properties - or Windows Defender (or other antivirus stuff you've got installed) is protecting the folder and you need to manually add the game to the list of allowed apps to let it through.

Yeah, this worked. Thank you so much!

can u help me with that? which file or folder did u give access? and how

[Daiki]

Originally posted by Xyphonix:

Originally posted by Daiki:

Yeah, this worked. Thank you so much!

can u help me with that? which file or folder did u give access? and how

Folder named Pal in AppData\Local. Right click on it => properties => security section => groups or users field. What i have done is gave full access to everyone, idk if it what he meant when answered my question, but it worked so just try that.

[PlayboiCartiFanboi]

What if there is no file named pal?