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If you can't figure it out you can send a bug report to the devs through the game title screen, but the more things you try/test, the more info you'll be able to tell them.
Yes, we tested it and does exactly the same. But only her. All others are fine.
Are you playing single player with multiplayer enabled? Does anyone in the party not have good ping to you?
My wife was not seeing her mount when she threw it out. It was invisible, but I could see it (I was hosting the game).
If you are the host and your friends are not having things work, I'd suspect the internet connection is high ping or low bandwidth.