I tried refunding this game 3 times and steam closed my requests for no reason!

[Maxar]

Hi. I bought this game on January 20th, and I requested a refund on Jan 22nd, Jan 28th and Feb 1st and ALL of these refunds were closed for no reason.

I had 95* minutes total playtime as of January 22nd (and to this day), less than 2 hours and 2 weeks of ownership AT THE TIME (Steam refused to give me a refund after two weeks of denying requests for no reason!!!)

Yesterday I tried contacting steam support to get a refund on this game, and then THAT request was also closed for no reason!

EDIT: Good lord...I went back into my records and checked how many games I returned last year, and it turns out I was actually a really fickle buyer last year. I refunded a lot of stuff last year only to change my mind and buy some of the things again at a later point. With so many fickle purchases and refunds last year I can now see why Steam might have gotten the impression that I was trying to do something shady. I refunded at least 9 games and 15 dlc bundles last year only to change my mind buy 7 games and 2 dlc bundles back again at a later point. I did not realize I was returning so many games last year. I am actually shocked lol.

My fickleness in purchasing games last year still does not morally justify Steam denying me returns without any explanation. It turns out I actually did buy and return a lot of games last year, but I obviously wasn't doing it to pull some kind of scam or anything, so I still don't really see why Steam would be concerned about "abuse" of their return system. Using a system is not abusing a system. I may have used it a lot but I wasn't gaining anything out of returning games I wasn't sure I wanted.

Anyways, the fact that Steam has just cut off all communications instead of telling me what's wrong is still odd: Steam should have given ANY explaination why they weren't refunding my Palworld purchase. I still think I deserve to get a refund for Palworld since I went through all of the proper channels to do so. I didn't mean to "abuse" any systems at all, I was just uncertain about my purchase.

[👽Shini]

i dont believe that
maybe youre family sharing?

[Regufyz]

not much we can do a thing about....

[Maxar]

Originally posted by 👽Shini:

i dont believe that

Well its true! I hardly believe steam would fing refuse to give me a refund outright!!!

[Geldric™]

No one here can help - Steam has it's own forum...

GL

[The Seraph of Tomorrow]

This is one of those moments where you should have emailed steam support instead of going through the steam app interface or posting here of all things.

[Maxar]

Originally posted by The Seraph of Tomorrow:

This is one of those moments where you should have emailed steam support instead of going through the steam app interface or posting here of all things.

I should not have had to do this. The regular system should have been more than sufficient for 99% of situations.

[Markus Reese]

Steam will deny refunds if it is done too often, even if under play time.

As steam refund says: The purpose of the policy is in case of issues with game playability, not being what was presented as or other issues. It is not a policy to be used as a demo/test drive service.

It is almost always because the user has refunded multiple games in a short time frame.

This policy also helps prevent it from being a tool used for purposes of game piracy.

[The Seraph of Tomorrow]

Originally posted by Maxar:

Originally posted by The Seraph of Tomorrow:

This is one of those moments where you should have emailed steam support instead of going through the steam app interface or posting here of all things.

I should not have had to do this. The regular system should have been more than sufficient for 99% of situations.

Steam has the right to deny refund requests, so yes you sometimes have to go through extra steps instead of acting entitled. Complaining here solves nothing except make you look bad.

[GamingWithSilvertail]

Originally posted by Maxar:

Hi. I bought this game on January 20th, and I requested a refund on Jan 22nd, Jan 28th and Feb 1st and ALL of these refunds were closed for no reason.

I had 93 minutes total playtime on January 20th, less than 2 hours and 2 weeks of ownership AT THE TIME (Steam refused to give me a refund after two weeks of denying requests for no reason!!!)

Yesterday I tried contacting steam support to get a refund on this game, and then THAT request was also closed for no reason!

How many games did you refund cause that only happens if you refunded multiple times in short period.

[Maxar]

Originally posted by GamingWithSilvertail:

Originally posted by Maxar:

Hi. I bought this game on January 20th, and I requested a refund on Jan 22nd, Jan 28th and Feb 1st and ALL of these refunds were closed for no reason.

I had 93 minutes total playtime on January 20th, less than 2 hours and 2 weeks of ownership AT THE TIME (Steam refused to give me a refund after two weeks of denying requests for no reason!!!)

Yesterday I tried contacting steam support to get a refund on this game, and then THAT request was also closed for no reason!

How many games did you refund cause that only happens if you refunded multiple times in short period.

I think the last time I refunded a game was like in December for the christmas sale. But even then that should NOT be considered a valid reason for Steam to break THEIR OWN REFUND POLICY and deny me a refund!

[Maxar]

Originally posted by The Seraph of Tomorrow:

This is one of those moments where you should have emailed steam support instead of going through the steam app interface or posting here of all things.

What email address would that be anyways? I can't even find that email address anywhere on steam support...

[PortalShifter]

How often do you refund games? The more you refund, the less likely they are to grant your refund.

[Maxar]

Originally posted by The Seraph of Tomorrow:

Originally posted by Maxar:

I should not have had to do this. The regular system should have been more than sufficient for 99% of situations.

Steam has the right to deny refund requests, so yes you sometimes have to go through extra steps instead of acting entitled. Complaining here solves nothing except make you look bad.

I'm not acting entitled, I'm rightfully frustrated at being denied a refund (three times!) which should have been 100% acceptable according to Steams' own rules when applied to refunds.

[Maxar]

Originally posted by PortalShifter:

How often do you refund games? The more you refund, the less likely they are to grant your refund.

I don't refund games every other day or week or month. Whenever I buy a game on sale that I end up not liking within 2 hours of play time, I return it like a responsible customer. I'm not pulling any sort of scam or anything by simply returning games I don't like, and I see no reason for this refund to legally not happen.

[GamingWithSilvertail]

Originally posted by Sogreth:

Doesn’t surprise me from a dev that steals content.

Refunds arnt controlled by the devs.