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Try to refund like me.
Extremely frustrating, and a reason for me not to bother playing anymore, why would you build up if it randomly disappears anyway.
I have an Apex server for Palworld, I don't think its hackers or raids, I've found that not being on for 2 days your base will disappear, 2 of my friends have lost their bases more than once, when not being on for more than 2 days
It was weird.
I got kicked out of my own guild and could "join" it which I declined.
Haven't had the issue since.
If you ever get asked to join a guild and your base explodes, then do it. Its your own guild.
stay away from official servers, they're a waste of your time right now and it's practically a guarantee that you *will* lose your progress based on the repeated threads we've seen here.
play solo/co-op, host your own dedicated server, or find a community that won't delete/wipe your progress. Official servers are garbage atm
EDIT: been hosting my own private server for myself and two friends since the game came out. none of us have had any progress deleted or any bases removed or anything of the sort. whether we play or not. staying offline for 2 days does not delete your base, that's outrageous lol