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EA means signing on for bugs. Its in the boot disclaimer, its on the store page. Don't insult a developer for bugs when they told you THERE WILL BE BUGS. Also They are swamped with all the attention the game is getting withe resolving bugs AND server stability for a small team. Sorry your ticket is not at the top of their queue.
Around 800k people apparently have access to the game. Some outliers may have complications as the forums are not flooded with posts like yours.
Your guess would be wrong. It's that EOS just couldn't handle the sudden influx of players, this happens on any game that uses EOS It's almost as if Epic needs to upgrade their crap instead of spending money on exclusives.