Computer Shutting off while playing

[Skippy The Magnificent]

When trying to play the game, my computer will just turn off with no warning. The computer can run other more taxing games with no issue, but for some reason it turns itself off while running palworld. It's not a gpu / cpu issue, does anyone know what it could be or what could fix it?

[Khergit Horse Archer]

Originally posted by Pryport:

CPU: AMD Ryzen™ 7 7800 X3D Processor
RAM: G.SKILL TridentZ RGB Series 96GB DDR5 7200MT/s

that's probably the issue try dialing it down to 6000mhz and use only 2 sticks and see if thats any better

[Skippy The Magnificent]

Originally posted by IchigoMait:

Originally posted by Skippy The Magnificent:

No, I started off only running it at medium settings. The AMD app actually recommends I increase the settings, but I haven't gotten to because the computer shuts down.

Downgrade your amd drivers, amd is notorious for having bad drivers.

Like how much should I downgrade? a version or two?

[Little Strawberry]

Originally posted by Skippy The Magnificent:

When trying to play the game, my computer will just turn off with no warning.

Instantly? Textbook PSU issue. Your GPU/CPU are exceeding the power draw on what the PSU can deliver during peaks. Either the PSU has degraded over time, was faulty to begin with or was never certified or has been ill picked.

You can use MSI Afterburner to limit the power of your GPU and that'll work as a bandaid, but it's not going to fix the problem, which is to get a proper PSU.

[Skippy The Magnificent]

Originally posted by Little Strawberry:

Originally posted by Skippy The Magnificent:

When trying to play the game, my computer will just turn off with no warning.

Instantly? Textbook PSU issue. Your GPU/CPU are exceeding the power draw on what the PSU can deliver during peaks. Either the PSU has degraded over time, was faulty to begin with or was never certified or has been ill picked.

Yes, instantly, but if it really were just a PSU issue then would I not have the same problem with other games?

[Your Resident Redleg]

So for me this is happening because the server I am joining doesn't have permission? Windows Event Logs are not very helpful..

[Skippy The Magnificent]

Originally posted by Your Resident Redleg:

So for me this is happening because the server I am joining doesn't have permission? Windows Event Logs are not very helpful..

I wasn't even getting an event at all...

[Little Strawberry]

Originally posted by Skippy The Magnificent:

Yes, instantly, but if it really were just a PSU issue then would I not have the same problem with other games?

No, because you can look at a completely white image and it still could try to give you the best performance possible ie. it will render as many FPS as it can for your pleasure, which will lead to the power cutting out again as it seemingly does not support the rated load at peak. You have to understand that aesthetics are subjective and do not translate into actual hardware usage. This is basically entirely a hardware problem, because any device or PC is supposed to run for at least 100% usage for two decades (although companies do tend to sell phones and laptops that obviously will thermal throttle after common benchmarks to save money and scam the customer). That's why it is important to burn-in test devices and PCs once, where this issue would've been discovered. What's your PSU?

For anyone else: Your PC cannot just instantly turn itself off, or freeze due to thermal throttling not working, just because of software (games). It's actually not possible even if you would maliciously try to do it, so this is never a problem with the game and even in the most extreme example of this in New World it was EVGA manufacturing sub standard GPUs with a fault. I know it's hard taking responsibility for how your PC was built and which components you've chosen, or perhaps someone else did, but this is the reality when it comes to this issue.

[atarumenchi]

mine did the same thing, but no critical app messages appeared. It seems to be happening to people with AMD processors. The devs are going to need to address the issue sometime.
Ryzen 1600 6 core processor
16GB Patriot Viper (4x 4gb dual channel)
AMD Radeon RX 5700 XT 8GB

[mono_wolf]

Originally posted by Skippy The Magnificent:

Originally posted by mono_wolf:

Sooooo.... Slight issue. I use AMD, not NVIDIA..... I completely overlooked that one, that's my bad...

Oh I am apologies, I thought that the "RX 5700 XT" you mentioned above was a NVIDIA one, I didn't check on the net myself so I apologies for the mistake.

Hopefully you find a solution on a similar matter from the internet that may help you in case other fellow players can't find a solution for you.

[Rozprufacz69]

I had the same issue. Like sometimes it would crash my pc instantly after joining server or after 10 minutes of playing. No error, no windows log. Nothing.
I downloaded OCCT and did a Power test. Replicated a problem.
It wasn't about overheating or something like that.
Problem was that pc would crash due to GPU instant power spike to 100%.
My PSU is a overkill for my pc.

Funny thing, I fixed It by taking out gpu and putting it again.
I cleaned pci-e slot, gpu, pci-e cable. Then I made sure that gpu pci-e cable and psu cables weren't loose.
Worked.

[Smartik1]

I just got my first BSoD with this game today. I was checking my temps yesterday and GPU maxes around 75°C. CPU around 72°C so temps are fine. I left my FPS capped at like 90 or so. Neither CPU nor GPU go above 75% util.

5900X
RTX 3080
32 GB RAM
m.2 SSD

It's the game's issue. Windows tried to create a dump, but failed to do so, therefore event viewer didn't capture anything other than unexpected shutdown and the fact that the dump failed.

I've been playing for like 5 hours straight, but didn't check if there are issues with RAM filling up over time or anything. I recall I clicked on the small village teleport and got BSoD immediately with that action. Too specific for it to be a random hardware issue.

[Skippy The Magnificent]

Originally posted by Pryport:

Same issue here, The higher the settings the quicker the shutdown or freeze...

CPU: AMD Ryzen™ 7 7800 X3D Processor
RAM: G.SKILL TridentZ RGB Series 96GB DDR5 7200MT/s
GPU: ASUS ROG Strix GeForce RTX 4090 OC Edition
MOBO: MSI X670E Steel Legend
MONITOR : Samsung 32" Odyssey Neo G8 4k UHD

Will update if i find a solution.

Hey, just wondering if you've found anything?

[Xilo The Odd]

some steps to take:

verify windows integrity

to do this, open CMD.exe as admin and type
sfc /scannow

system file checker will run and verify all your various windows files and components are not corrupted and if they are, reacquire them and then afterwards, restart PC.

based on what im reading, this may do nothing as other games would probably be affected, but games use different things so its worth doing to be sure.

turn off any and ALL overclocks. i've seen a few games in the past that, did not like overclocked hardware at all. so i'd reset things to stock. (different fan curves for temp management should be fine.)

kill any and every application from running including anti virus. its not common but if an AV thinks it sees something, and it cannot protect against it as intended i've had them shut down my PC in the past. if your concerned for your PCs safety, temporarily take your computer off the network once you are all logged into steam. then disable it to do some testing.

update any drivers. i mention this later simply because more people are aware of it being a possible problem. still worth mentioning.

if possible, change the install location of palworld to another drive. any partition on another piece of hardware would do. another issue i doubt but worth testing is a possible harddrive failure of sorts. if thats the case doing this would fix it. it'd also mean something is wrong with that drive. i wont go into detail but looking up how to troubleshoot that would be the next thing i do.


thats all i got for ya. make sure to do these one at a time and test it each time. if i see this thread floatin around with no answer marked and i thought of anything else i'll add another post.

[llkarma]

I am having same issues as well play it for 15-20 mins or so randomly will shut down my pc I tried adjusting graphics settings etc have no other issues with other games, I have a RM850x psu, I run a Taichi 6800xt gpu, Ryzen 5600x. and G.Skill Ram, judging by everything I've seen its mostly a AMD related issue but not exclusive to it, game is a lot of fun hopefully find a solution fairly soon. another thing what OS is everyone running that is having issues? I am still on Windows 10 Pro debating on moving to Windows 11 pro but not in any hurry to

[INSANE_CROWBAR_SCOUT]

Figure I will add my problem to this chat as well, I have two PC's a main gaming rig and and older one with these specs :

AMD 7700x
AMD 7900XTX
64GB DDR5 6000mhz memory
1TB M.2 Gen 4 Windows/Application drive
2TB M.2 Gen 4 Gaming Drive
1000w EVGA Supernova PSU
(All drivers have been updated)
Playing in 4k with all setting on high (single player)

AMD 3700x
NVIDIA 2080ti
32GB DDR4 3600mhz memory
1TB M.2 Gen 3 Drive
850w EVGA Supernova PSU
(all drivers hace been updated)
Playing in 4k with all setting on high (single player)

I played this game with the first PC for 4 hours release day and everything went fine. After the first play session I have had 2 complete system restarts with no error and 3 BSOD errors. I try'ed verifying files, reinstalling and moving the game from the D drive to the C drive and setting my memory to base clocks but nothing has stopped these. There is no sign of overheating in either HWinfo or the AMD software.

After not being able to fix anything I installed on the second PC and have experienced no problems at all and have played for over 50 hrs. As far as I can tell this game just hates my AMD graphic card.

Edit : I also have try'ed playing this on a Steam Deck and experienced 2 total system lockups.