PC Keeps Shutting down while trying to play.

[theseacucumber]

For some reason when I try to play it shuts down my PC without warning. When playing the game on the default graphics settings it uses 80% of my GPU at 80 degrees C and I get a solid 60fps. The first time it happened as soon as I pressed Start New Game, the second time I managed to play for around 15 minutes before it happened again, then the 3rd time I was trying to alter the graphics settings in the options menu before even starting the game.

The strange thing is when I play other games, such as Satisfactory, and crank the graphics all the way to the max (unlimited FPS, global illumination on and ultra textures) the GPU works even harder than it does when running SWTD and the PC doesn't shut down.

People with similar issues online say one of the possible causes could be a faulty PSU, but surely I would encounter the same issue even more frequently when running Satisfactory at max settings or just generally using my PC.

Whatever is happening seems to be tied to SWTD which is a shame because I really want to play it. Part of me thinks that it's some sort of bug that's yet to be patched since the games only been out 2 weeks.

If any has any advice on what the problem might be I'd appreciate the help! Thanks.

PC specs:

CPU: AMD Ryzen 9 3900k

GPU: ASRock Taichi X OC+ Radeon RX 5700 XT 8 GB (Drivers up to date as of 27th June 2024)

Motherboard: MPG X570 Gaming Plus

RAM: 4 x 16gb Corsair VENGEANCE LPX DDR4 RAM CMK32GX4M2E3200C16

Game is installed on C Drive: Samsung SSD Evo Plus 500GB (\~40% free space)

PSU: Corsair RM750i (when plugging in all my specs into PC part picker it says that my system should only pull around 513 watts)

OS: Windows 10

Also did a Windows Defender scan and found no threats.

#

[Brumble]

First off, games are MEANT to use 80-100% of your GPU, that's it's entire purpose.

Secondly, 80 degrees C is too hot, games that you've mentioned like satisfactory are not unreal engine 5.X using lumen and nanite.

Unreal Engine 5+ especially when lumen, nanite, DLSS and RTX based texture streaming will absolutely require a "beefy" GPU and adequate cooling.

80C is indeed too hot, and I can only suspect that temperature would increase during huge animated scenes in the game.

As an example my GPU runs at 62 C during the game due to my cooling system.

it genuinely sounds like your computer is overheating and shutting down to prevent any catastrophic corruption on the drives or hardware failures (as they're intended to do so)

Most CPUs will automatically switch the machine off once the temperature surpasses the threshold.

I would give that a look into first.

[theseacucumber]

Hi, thanks for the response. Yeah I could do with getting a cooling ugprade as the GPU does run hot, however I don't think the GPU temps are spiking to the point where it force shuts down to stop excessive overheating.

I just retried running the SWTD and I turned every graphics setting down as low as it could go. I then sat on the menu screen and watched the GPU and CPU temps on my 2nd monitor like a hawk.

When the PC shut down this time the GPU temps read 77 degrees and the CPU read 47. Again, I have run other games at higher temperatures and they haven't caused my whole system to nope out, and while I agree that I'm running hotter than most this can't be hot enough to cause an emergency system shutdown.

I get that the GPU might spike on large animated scenes but I'm literally sitting on the title menu screen.

Not sure if its worth pointing out but the game totes Intel and Nvidia technology on the start up screens but I'm running an AMD CPU and GPU so I'm wondering if its a compatibility issue.

[Neno]

Sounds more likely to be a faulty/unstable PSU than anything else imo.

[theseacucumber]

Yeah I saw people with similar issues on different games, the only problem is when I run my PC harder on other games it doesn't crash out and shut down.

If my PSU was faulty then surely it would fail whenever I stressed it regardless of what game I am playing.

[theseacucumber]

Doing some more testing, tried changing the Upscaling settings and it shut the PC down again. This has me convinced its an error in the game and not with my temps/hardware.

[WeirdScienceX]

Originally posted by Brumble:

First off, games are MEANT to use 80-100% of your GPU, that's it's entire purpose.

Secondly, 80 degrees C is too hot, games that you've mentioned like satisfactory are not unreal engine 5.X using lumen and nanite.

Unreal Engine 5+ especially when lumen, nanite, DLSS and RTX based texture streaming will absolutely require a "beefy" GPU and adequate cooling.

80C is indeed too hot, and I can only suspect that temperature would increase during huge animated scenes in the game.

As an example my GPU runs at 62 C during the game due to my cooling system.

it genuinely sounds like your computer is overheating and shutting down to prevent any catastrophic corruption on the drives or hardware failures (as they're intended to do so)

Most CPUs will automatically switch the machine off once the temperature surpasses the threshold.

I would give that a look into first.

There's nothing wrong with 80C for a gaming GPU. All modern cards have inbuilt thermal protection, which wouldn't even kick in at 80C

The Radeon RX 5700 XT has an operating range up to 110C when it will start to throttle. 92C under load would not be unusual for this card.

[WeirdScienceX]

Originally posted by theseacucumber:

Doing some more testing, tried changing the Upscaling settings and it shut the PC down again. This has me convinced its an error in the game and not with my temps/hardware.

Have you tried to run something like OCCT to stress test the system? I know this game is CPU heavy, while running at 4K DLAA, I saw around a constant ~50% CPU usage (5950X)

[Weird Potato]

Your PC shutting down is never a games fault.

[theseacucumber]

Originally posted by WeirdScienceX:

Originally posted by theseacucumber:

Doing some more testing, tried changing the Upscaling settings and it shut the PC down again. This has me convinced its an error in the game and not with my temps/hardware.

Have you tried to run something like OCCT to stress test the system? I know this game is CPU heavy, while running at 4K DLAA, I saw around a constant ~50% CPU usage (5950X)

I'm running the game on 1920x1080 so I it shouldnt be as intensive as running at 4k. I will download OCCT now and run a stress test and post the results.

I never saw my CPU usage shoot up when playing the game, it usually stayed around 50-60%.

[Neno]

The only other thing I can personally think of that has caused a similar issue for me in the past was a faulty or badly seated RAM module, maybe try removing/re-seating one RAM stick at a time and see if that makes any difference?

[Raziel223]

I actually have the same issue, where I play for a couple of minutes and my PC just shuts down. It's a bit odd and what's weirder is that it happens everytime I boot the game up. So I'm just going to have to skip this unless a patch is done to review the performance of the game.

[WeirdScienceX]

You could also try hwinfo64, sensors then start logging, it will record everything up to a reboot/shutdown so would give an indication of what component is causing the issue.

[theseacucumber]

Originally posted by Raziel223:

I actually have the same issue, where I play for a couple of minutes and my PC just shuts down. It's a bit odd and what's weirder is that it happens everytime I boot the game up. So I'm just going to have to skip this unless a patch is done to review the performance of the game.

Glad that I'm not the only one! Whats your system specs?

[theseacucumber]

Originally posted by WeirdScienceX:

You could also try hwinfo64, sensors then start logging, it will record everything up to a reboot/shutdown so would give an indication of what component is causing the issue.

I will give that a go, as for the OCCT tests here are the results:
CPU test ran at 100% for an hour with 0 errors with an average temp of 54 degrees.
GPU test ran for an hour at 100% with 0 errors with average temp of 79 degrees.

I also sent an email describing this issue to Secret Modes customer support email, also linked this discussion thread.

[theseacucumber]

Originally posted by WeirdScienceX:

You could also try hwinfo64, sensors then start logging, it will record everything up to a reboot/shutdown so would give an indication of what component is causing the issue.

I managed to run a Sensor log and got the game to Shutdown my PC again. I looked through the log but I'm not sure what I'm looking for.

I've uploaded the log to google drive incase anyone wants to take a look.
https://docs.google.com/spreadsheets/d/1u_CcFIaHi1fsoaMmwvCM74m19k93OCm7YxM5E_ZdsQE/edit?usp=sharing

Also wanted to say thanks for your help with this so far.

Edit: Found that the GPU Hot Spot Temperature is going above 100C (see row LQ on spreadsheet). Looked around online and some people suggest reapplying thermal paste so will try that and rerun the test, see if it brings my temps down.

I assumed that the GPU temp reading on Task Manager/NZXT cam were final but it does seem like parts of my GPU are getting pretty toasty. Will update when I've completed the new test.