ERROR: An Unreal process has crashed: UE-frostpunk 2

[Arnooria]

The game won't start after clicking on start and instead, i get a crash report page

LoginId:73aa51584e70d25a0dc0cdbbda749eaf
EpicAccountId:

LowLevelFatalError [File:E:\BuildAgent\work\gold\UE4\Engine\Source\Runtime\PakFile\Private\IPlatformFilePak.cpp] [Line: 349] Failed to find requested encryption key 00000000000000000000000000000000

Frostpunk2_Win64_Shipping!src_strerror()
Frostpunk2_Win64_Shipping!src_strerror()
Frostpunk2_Win64_Shipping!src_strerror()
Frostpunk2_Win64_Shipping!src_strerror()
Frostpunk2_Win64_Shipping!src_strerror()
Frostpunk2_Win64_Shipping!src_strerror()
Frostpunk2_Win64_Shipping!src_strerror()
Frostpunk2_Win64_Shipping!AK::WriteBytesCount::Detach()
Frostpunk2_Win64_Shipping!AK::WriteBytesCount::Detach()
Frostpunk2_Win64_Shipping!AK::WriteBytesCount::Detach()
Frostpunk2_Win64_Shipping!AK::WriteBytesCount::Detach()
Frostpunk2_Win64_Shipping!AK::WriteBytesCount::Detach()
Frostpunk2_Win64_Shipping!AK::WriteBytesCount::Detach()
Frostpunk2_Win64_Shipping!AK::WriteBytesCount::Detach()
Frostpunk2_Win64_Shipping!agsCheckDriverVersion()
kernel32!BaseThreadInitThunk()
ntdll!RtlUserThreadStart()

[aleksander.w]

Hi!

Please check if the steps provided HERE will help.

If not please, get in touch with our Player Support using the contact form HERE [11bitstudios.com] and let them know about the issues you are experiencing. Please send a screenshot of the error and your DxDiag file as well, as a crash dump or any logs that should be found here:
C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\Frostpunk2.

To create a DxDiag file:

• Click on Start
  
• Type “DxDiag” and launch DxDiag
  
• Click on “Save all information”
  
• Save “Dxdiag.txt” file

Have a great day!

[david066]

@Arnooria Did you solve it? I tried almost everything and still cannot run the game.

[\n]

same issue

[aleksander.w]

Hi!

As mentioned above please contact our Player Support, however, in the meantime, you can also check if your GPU is updated with the newest game-ready drivers, as they should fix most of those issues.

[Jon]

try a game repair on steam, in library right click the game and select properties, then select "installed files" and select "verify integrity of game files", you could even delete the E:\BuildAgent\work\gold\UE4\Engine\Source\Runtime\ files just to make sure it re-installs them.