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Please check if the steps provided HERE will help.
If not please, get in touch with our Player Support using the contact form HERE [11bitstudios.com] and let them know about the issues you are experiencing. Please send a screenshot of the error or a video of the issue and your DxDiag file as well, as a crash dump or any logs that should be found here:
C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\Frostpunk2.
To create a DxDiag file:
Have a great day!
If you encounter any technical problems, contact our Player Support HERE [11bitstudios.com] or at techsupport@11bitstudios.com and let them know about the issues you are experiencing.
If you send them your DxDiag file, they will do their best to find the root cause of the problem.
To create a DxDiag:
- Click on Start
- Type “DxDiag” and launch DxDiag
- Click on “Save all information”
- Save “Dxdiag.txt” file
Thank you!
-Agata