I’m a MacBook Pro M2 user and I’ve been struggling with crash issues for two hours. Please help me.

[acd669]

I’m a MacBook Pro M2 user and I’ve been struggling with shutdown issues for two hours. Please help me.


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Translated Report (Full Report Below)
-------------------------------------

Process: Frostpunk2 [7872]
Path: /Users/USER/Library/Application Support/Steam/*/Frostpunk2.app/Contents/MacOS/Frostpunk2
Identifier: com.11bitstudios.frostpunk2
Version: 0.5.189 (0.5.189)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-09-21 14:12:13.4719 +0900
OS Version: macOS 15.0 (24A335)
Report Version: 12
Anonymous UUID: BF5437A5-CAB9-63C7-BBD8-B996BE5BE08B

Sleep/Wake UUID: 206E2C54-28CF-453D-8B96-A9D5A5B3DDD1

Time Awake Since Boot: 31000 seconds
Time Since Wake: 2665 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: Frostpunk2 [7872]

[Jonathan S]

I just got my first crash on a M1 machine. I guess I need to wait for them to patch things up.. Also, I noticed that when using headphones in the movie sections I only hear anything on the left side for some reason.

[acd669]

It keeps crashing every time I change the graphics settings.

-------------------
An Unreal process has crashed: UE-Frostpunk2
Something went wrong and the program crashed, please describe in as much detail as possible what you were doing when the crash happened
Please provide detailed information about what you were doing when the crash occurred.
Crash reports comprise diagnostics files (click here to view directory) and the following summary information:
Loginid:b21385a9e74ae00f9ec3068ac8d66452
EpicAccountld:
Caught signal
Unknown Address = 0x18246a13c (filename not found) [in libsystem_pthread.dylib]
CAkSrcLpHpFilter:ExecuteSrcLpHpFilters(unsigned int, CAkSrcLpHpFilter**, AkAudioBuffer**, AkAudioBuffer**) Address = 0x1002ed07c (filename not four
CAkLEngine::PostRunVplsO Address = 0x1002d9c80 (filename not found) [in Frostpunk2]
AK::JobMgr.:Internal:JobBody<CAkLEngine::ProcessVoicesAsync(bool):$_4, void>:Execute0 Address = 0x1002dac58 (filename not found) [in Frostpunk:
AK::JobMgr.:Internal:JobManager_internalWorkerFunction(AK::JobMgr.:Internal:WorkerState&, unsigned int) Address = 0x10026ef50 (filename not found)
AK::JobMgr:WorkUntilDone(AK::JobMgr:Job&&) Address = 0x10027084c (filename not found) [in Frostpunk2]
CAkAudioMgr:Perform(bool) Address = 0x100232e80 (filename not found) [in Frostpunk2]
CAkAudio Thread::EventMgrThreadFunc(void*) Address = 0x1002d4fbc (filename not found) [in Frostpunk2]
Unknown Address = 0x18246f24 (filename not found) [in libsystem_pthread.dylib]
UnknownO Address = 0x18246a0fc (filename not found) [in libsystem_pthread.dylib]

[aleksander.w]

Please, get in touch with our Player Support using the contact form HERE [11bitstudios.com] and let them know about the issues you are experiencing. Please kindly send them crash logs and save files which you can find here:

Application Support/11bitstudios/Frostpunk2/MacSteam/Saved/

Please, also send your Mac specifications

[Bucks in 6]

Hello game is crashing for me in Chapter 2 very consistently.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Frostpunk2 [21635]
Path: /Users/USER/Library/Application Support/Steam/*/Frostpunk2.app/Contents/MacOS/Frostpunk2
Identifier: com.11bitstudios.frostpunk2
Version: 0.5.188 (0.5.188)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-09-21 00:58:50.8261 -0700
OS Version: macOS 14.6.1 (23G93)
Report Version: 12
Anonymous UUID: BF7AB7AE-739B-874B-BFDE-A3F5D67E1E8B

Sleep/Wake UUID: 5A417EDD-F3ED-4A60-A2F8-DB6A68B38745

Time Awake Since Boot: 110000 seconds
Time Since Wake: 919 seconds

System Integrity Protection: enabled

Crashed Thread: 0 MainThrd Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: Frostpunk2 [21635]

[Direktor Interneta]

m1 pro 16gb, having the same crash error also -> Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4

[Captain PostHardcore]

The same problem. Also, switching to whiteout branch doesn't work – it's crashing every time, when I download save and trying to pause speed of game.
Mac M1 Pro, 32GB

LoginId:c165dc0a324f40e5f69d7dbee0eb1aad
EpicAccountId:

Caught signal

Unknown() Address = 0x198768d74 (filename not found) [in libsystem_pthread.dylib]
CAkSrcLpHpFilter::ExecuteSrcLpHpFilters(unsigned int, CAkSrcLpHpFilter**, AkAudioBuffer**, AkAudioBuffer**) Address = 0x10057907c (filename not found) [in Frostpunk2]
CAkLEngine::PostRunVpls() Address = 0x100565c80 (filename not found) [in Frostpunk2]
AK::JobMgr::Internal::JobBody<CAkLEngine::ProcessVoicesAsync(bool)::$_4, void>::Execute() Address = 0x100566c58 (filename not found) [in Frostpunk2]
AK::JobMgr::Internal::JobManager_internalWorkerFunction(AK::JobMgr::Internal::WorkerState&, unsigned int) Address = 0x1004faf50 (filename not found) [in Frostpunk2]
AK::JobMgr::WorkUntilDone(AK::JobMgr::Job&&) Address = 0x1004fc84c (filename not found) [in Frostpunk2]
CAkAudioMgr::Perform(bool) Address = 0x1004bee80 (filename not found) [in Frostpunk2]
CAkAudioThread::EventMgrThreadFunc(void*) Address = 0x100560fbc (filename not found) [in Frostpunk2]
Unknown() Address = 0x19876df94 (filename not found) [in libsystem_pthread.dylib]
Unknown() Address = 0x198768d34 (filename not found) [in libsystem_pthread.dylib]

[Bucks in 6]

Does it crash for you guys at a specific chapter? It seems to be random timing for me in chapter 2 around 15k population. Also did either of you try cranking graphic settings all the way down?

[Panda_wzw]

the same problem. Mac studio. M1 Ultra

[Bucks in 6]

Another thread said that the reason for the crashes is because of audio, at a certain population there are so many SFX trying to play that the game freezes and crashes. I turned mine all the way down and muted my mac to be safe but still crashes for me. Can someone else in this thread try it as well and report back?

[acd669]

Originally posted by Bucks in 6:

Does it crash for you guys at a specific chapter? It seems to be random timing for me in chapter 2 around 15k population. Also did either of you try cranking graphic settings all the way down?

I’ve read your posts. I tried lowering the graphic quality and various other things, but it doesn’t work. After several attempts and restarting the game multiple times, I’ve managed to progress up to a population of 30,000 including dreadnoughts. It seems there is no solution. I’ve contacted the tech support team about this issue, and it looks like we’ll have to wait for a patch.

[Jonathan S]

Also for what it's worth, it seems like frostpunk 1 is running worse on MacOS sonoma as well :( And from the forum there has been a longstanding issue with sonoma with no fixes in sight.

Considering this I've actually re-funded Frostpunk 2, as I feel uncertain about how they will continue supporting the game later on.

[khoffmannps]

Same happens to me - M1 Pro 16GB MacOS 15.0

[BitUpMan]

Same happens to me - M1 Pro 16GB MacOS 15.0 (copied from comment above). I have the same specs and problems

[Benjamin Aurel]

Same on M3. Played same few weeks several times up to around first whiteout. Crashes at random things. Waiting for a patch, otherwise it would just be a waste of time. Therefore subbing to this thread.

[m]

its basically just incompatible with the latest macOS. the whiteout patch and lowering graphics+audio did nothing for me. the whiteout made it easier to crash. they need to fix this asap. otherwise, its totally unplayable and everyone on mac will start refunding

im using macbook air M2, 16gb, macOS 15.0