Crashes when loading game

[airgamer]

Played through Prologue that had one crash, lucky the auto save was close.
Then crashed when manually saving my game in Ch 1 around week 60 after the election. The save file disappeared along with all the auto saves except for week 11. Trying to load from week 11 or even starting Ch 1 over results in a crash upon starting. The game crashes when whispers of Steward are repeating. Then the Unreal Crash Reporter says an Unreal process hanged and provided a list of DX12 lines. I tried reducing the graphics and still crashing. I sent a report in the pop up every time.

All graphics drivers and windows are up to date -- 3070TI and 10700K (3.8Ghz).

Tried validating game files and uninstall/install.

I tried to play a utopia builder game, but crashed immediately upon starting with the same Unreal error.

LoginId:2a0b7413414467457262d59fd378916a
EpicAccountId:

LowLevelFatalError [File:E:\BuildAgent\work\gold\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] CurrentQueue.Fence.D3DFence->GetCompletedValue() failed at E:\BuildAgent\work\gold\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Frostpunk2_Win64_Shipping!ffxGetSurfaceFormatDX12()
Frostpunk2_Win64_Shipping!ffxGetSurfaceFormatDX12()
Frostpunk2_Win64_Shipping!ffxGetSurfaceFormatDX12()
Frostpunk2_Win64_Shipping!ffxGetSurfaceFormatDX12()
Frostpunk2_Win64_Shipping!ffxGetSurfaceFormatDX12()
Frostpunk2_Win64_Shipping!ffxGetSurfaceFormatDX12()
Frostpunk2_Win64_Shipping!ffxGetSurfaceFormatDX12()
kernel32!BaseThreadInitThunk()
ntdll!RtlUserThreadStart()

Game is completely unplayable and will request refund soon. I am very disappointed that I paid for delux game and couldnt take advantage of the pre release.

[aleksander.w]

Hi!

Please check if the steps provided HERE will help.

If not please, get in touch with our Player Support using the contact form HERE [11bitstudios.com] and let them know about the issues you are experiencing. Please send a screenshot of the error or a a video of the issue and your DxDiag file as well, as a crash dump or any logs that should be found here:
C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\Frostpunk2.

To create a DxDiag file:

• Click on Start
  
• Type “DxDiag” and launch DxDiag
  
• Click on “Save all information”
  
• Save “Dxdiag.txt” file

Have a great day!

[airgamer]

Hello,
The game crashes even when I try changing resolutions in the game settings menu. It even crashes when I click the recommended graphics settings. All provide the same error as above.

[airgamer]

Turns out you cant have any overclocking on the GPU. Pressing the default button on AORUS engine fixed all the crashes.