DirectX 12 is not supported on the system

[猫叔]

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument.

[Alt0153]

your gpu doesnt meet the game recomendations

[aleksander.w]

Hi!

Please check if the steps provided HERE will help.

If not please, get in touch with our Player Support using the contact form HERE [11bitstudios.com] and let them know about the issues you are experiencing. Please send a screenshot of the error and your DxDiag file as well, as a crash dump or any logs that should be found here:
C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\Frostpunk2.

To create a DxDiag file:

• Click on Start
  
• Type “DxDiag” and launch DxDiag
  
• Click on “Save all information”
  
• Save “Dxdiag.txt” file

Have a great day!

[她说好人有好报]

my GPU is NVIDIA GeForce RTX 3060 ,version is 32.0.15.6109，it is not satisfied with the recommendation？

[Матыга]

Originally posted by 她说好人有好报:

my GPU is NVIDIA GeForce RTX 3060 ,version is 32.0.15.6109，it is not satisfied with the recommendation？

Hi, I may have found why the game does not want to start, run dxdiag command via win+r, if you have WDDM less than version 2.7 it will not start, you need to reinstall the system to build a system that supports version 2.7.

[Hecate]

WDDM version it's hardware stuff not software.... if ur GPU won't support WDDM 2.7+ u can't update by reinstall software. my 2070 rtx runs 2.5 version WDDM and it's above required system requirements.....

[Касим]

A window with this problem appears.
-
Followed the developers' recommendations
-
Nothing has changed

[Vertram]

I went through the entire troubleshooting checklist, tweaking settings and rebooting the system for an hour and a half and I still can't launch the game. What a ♥♥♥♥♥♥♥ disappointment. Here's hoping the DxDiag file to the devs helps anything.

[Arc]

It means your PC is below minimum hardware or software requirements in some way.

Should you provide the following info, people will be able to tell you exactly what's wrong and what you can do about it:

Go to Steam client > Help > System Information

Copy and paste here the following info:

CPU Brand:
Driver: 
Driver Version: 
Driver Date: 
DirectX Card: 

In Windows > Start Menu > Settings > System > About > Windows specifications

Hit "Copy", and paste it here as well:

Edition
Version
OS build

[THRILLHO]

I am also having this issue. I have tried running with arguments to force using dx11, that did not work.

I have dx12 and normally do not have an issue running games with it. I guess I'll wait a day or two to see if this gets patched and then request a refund. My computer isn't exactly new, but can still rip through Warhammer: Total War III battles at 30FPS so it should be able to handle an indie dev's city builder.

[Arc]

Please do not bother mentioning other games that do not use the same features, they are simply irrelevant.

Post the necessary info about your PC so we can identify which part of it is below minimum specifications.

[aleksander.w]

Hi!

The DX12 issue is usually caused by:

• GPU not updated with the latest drivers.
  (Please note that sometimes updating the software doesn’t update the GPU drivers to the newest version, so it’s best to do it manually if the issue persists.)
• Windows not having the latest updates installed.
• The system not meeting the minimum requirements for the game.
• Incorrect GPU being used to launch the game.
  (Some PCs, usually laptops, have two GPUs: a dedicated one for gaming and an integrated one used in power-saving mode.)

Please note that steps for fixing all of these issues are listed HERE.

[Artorias]

Originally posted by THRILLHO:

I am also having this issue. I have tried running with arguments to force using dx11, that did not work.

I have dx12 and normally do not have an issue running games with it. I guess I'll wait a day or two to see if this gets patched and then request a refund. My computer isn't exactly new, but can still rip through Warhammer: Total War III battles at 30FPS so it should be able to handle an indie dev's city builder.

You can also try using Proton Render. As far as I know, it's not a hardware problem, but a software problem. https://steamcommunity.com/sharedfiles/filedetails/?id=3333479036

[prabuty]

Will this get patched lol?

[Corn the man]

Yeah I'm hoping for a patch too

[Fr0zenSn0wflake]

I found out that, even though my GPU was rated a better version that the minimum requirements GPU from AMD, but it still didn't work.
Turned out that, mine does use DirectX 12, but not fully, only at 11_1 ...(?) Something.
This meant that my GPU did use surtain features of DirectX 12, but not everything, so it did not work.
Put in a different GPU and now it does work.

Yes I tried all the steps they gave in a different topic, tried with both words in the Properties menu and looked at every possibility, but non of them worked, except for changing GPU.