Video won't play on Steam Deck

[Jimmy]

I know this is listed as a known issue in this forum but I think it's disingenuous for this to be partially verified on the Steam Deck when you can't even get the cutscenes on some Steam Decks.

Getting a refund now but I will wait for full verifications and patches down the line and then rebuy. I am eager to play this but I want the full experience on the Steam Deck, not what is advertised which is only the text being small which is an easy fix.

I don't blame the devs so much for this as I blame Valve for still not having that great of a Deck verification qualifications.

Just thought people should know.

[Helen - Raw Fury]

Hi there, I'm so sorry you are having an issue with the videos on Steam Deck. This is one of the known issues (pinned to the top of the discussions) the team are currently working to fix and we hope to have a solution for this soon.

[Jimmy]

Glad to hear it! I'm so excited to play this game and will certainly buy it once the issue is resolved!

[Pithlit]

it´s not playing for me on pc aswell, just a white screen, luckily it only was the video from the security room from the demo.
How many more videos are threre, should i wait for a fix?

[Helen - Raw Fury]

Originally posted by Jimmy:

Glad to hear it! I'm so excited to play this game and will certainly buy it once the issue is resolved!

Thank you for understanding 🙂

[Daremo]

I'll trust it's going to be resolved but will pick up the game anyway now to check if it also has the problem on my deck since I see "on some decks" in the issues topic.

Could it be the model of Deck, normal vs oled, 512/1 tera... ?

[Helen - Raw Fury]

Originally posted by Pithlit:

it´s not playing for me on pc aswell, just a white screen, luckily it only was the video from the security room from the demo.
How many more videos are threre, should i wait for a fix?

Hi there, I'm sorry to hear you are having an issue with the videos on your PC. Could you submit a ticket to our support desk: https://rawfury.atlassian.net/servicedesk/customer/portal/1 so that the team can look into this for you? Thanks 🙂

[Melãnciã Grelhãdã]

Originally posted by Pithlit:

it´s not playing for me on pc aswell, just a white screen, luckily it only was the video from the security room from the demo.
How many more videos are threre, should i wait for a fix?

Same here, I use linux with proton so I hope when they fix it on steamdeck it will be fixed on my case as well

[Mandragore]

Originally posted by Helen - Raw Fury:

Originally posted by Pithlit:

it´s not playing for me on pc aswell, just a white screen, luckily it only was the video from the security room from the demo.
How many more videos are threre, should i wait for a fix?

Hi there, I'm sorry to hear you are having an issue with the videos on your PC. Could you submit a ticket to our support desk: https://rawfury.atlassian.net/servicedesk/customer/portal/1 so that the team can look into this for you? Thanks 🙂

I have the same issue, on PC. May I suggest posting all the cutscenes on Youtube, so people with the issue can at least understand the plot while we wait for a fix?

[Major_Higgins]

Y'all need to download ProtonUp-Qt in desktop mode.
From there get the latest GE-Proton.
Set Blue Prince's compatibility to GE-Proton.
It's well worth getting this, it fixes many other games.

[L'Endive]

Originally posted by Major_Higgins:

Y'all need to download ProtonUp-Qt in desktop mode.
From there get the latest GE-Proton.
Set Blue Prince's compatibility to GE-Proton.
It's well worth getting this, it fixes many other games.

I'm a newbie to Linux gaming etc but that fixed the intro cinematic for me ! There seems to be some glitchy pixels here and there after but doing as you say and selecting GE-Proton within the Properties of the game on Steam has solved it for me.

Merci beaucoup !

[Mattosaurus]

GE-Proton9-25 (slightly older version) works best for me, no menu issues.

[Daremo]

Works natively on my SD oled so far.

[Dak]

Originally posted by Daremo:

Works natively on my SD oled so far.

This is so weird to me. Have you downloaded a different proton at some point? I have a month old Steam Deck OLED and videos don't work. I've tried every version of proton available by default, but not installing a new one like above, yet.

[Daremo]

Originally posted by Dak:

Originally posted by Daremo:

Works natively on my SD oled so far.

This is so weird to me. Have you downloaded a different proton at some point? I have a month old Steam Deck OLED and videos don't work. I've tried every version of proton available by default, but not installing a new one like above, yet.

So just to be clear, it's cutscenes not playing (like the intro or whenever you arrive in the camera room for example ?). To be sure I passed through the actual issue unharmed.

I remember using proton on a game or 2, I might have updated it, but I can't say exactly what I did I'm sorry.
I remember doing a weird manipulation on desktop mode when I was checking a tutorial on how to play a game that was not playable normally on Deck, but I don't remember what I did. It was a specific menu with different protons and game selection. Only took a few clicks and I'm not even sure I really did anything since I was mostly checking how it looked (not trying the whole tutorial).

All in all, it's weird that the game can work with normal launch settings only on some decks.
Maybe updating proton in Desktop mode did the trick in some way.
I always make proton upgrades whether it's game mode or desktop (if there were any in Desktop, my memory is pretty fuzzy about it, sorry).

Maybe there's a bit of a "firmware" effect whete having proton updated slightly helps the linux architecture to run more (recent ?). But that's just hypothesis from my close to 0 knowledge of this.

[Dak]

Originally posted by Daremo:

Originally posted by Dak:

This is so weird to me. Have you downloaded a different proton at some point? I have a month old Steam Deck OLED and videos don't work. I've tried every version of proton available by default, but not installing a new one like above, yet.

So just to be clear, it's cutscenes not playing (like the intro or whenever you arrive in the camera room for example ?). To be sure I passed through the actual issue unharmed.

I remember using proton on a game or 2, I might have updated it, but I can't say exactly what I did I'm sorry.
I remember doing a weird manipulation on desktop mode when I was checking a tutorial on how to play a game that was not playable normally on Deck, but I don't remember what I did. It was a specific menu with different protons and game selection. Only took a few clicks and I'm not even sure I really did anything since I was mostly checking how it looked (not trying the whole tutorial).

All in all, it's weird that the game can work with normal launch settings only on some decks.
Maybe updating proton in Desktop mode did the trick in some way.
I always make proton upgrades whether it's game mode or desktop (if there were any in Desktop, my memory is pretty fuzzy about it, sorry).

Maybe there's a bit of a "firmware" effect whete having proton updated slightly helps the linux architecture to run more (recent ?). But that's just hypothesis from my close to 0 knowledge of this.

Yup! Exactly. Videos don't play. I bet it's a codec issue, whatever type of video file isn't supported by older proton? Or specific ones? No clue! I'm a Linux noob.