【Lost item/丢失物品】

[sugarless]

From the night of January 2nd to the early morning of January 3rd, I guessed that the data of players' items fluctuated due to server reasons, which showed that money was deducted for clothes purchased with currency but not received, as well as some items of egg twisting machine were not received. Offer two solutions:
1. Check your network accelerator and log back into the game.
2. Contact the developer via email. Here is the developer's email:

[e-mail]

Please explain your problem in detail in the email and provide your account information for the developer to confirm. (Preferably bilingual, developers are currently using translators to communicate, please translate into accurate English, only for Chinese players)

Developers will not delete our items for no reason, please don't worry and don't abuse, this will not help the problem. I have also encountered this situation, and I have written an email to the developer and am waiting for a reply. Just finished dealing with the server, and I'm sure they'll get back to us soon. The same goes for server issues, where you want to play and the developers want you to play.

If the developers agree with my post can be placed at the top and verified credibility, thanks. Because this happens to a lot of players, they're not aware of the developer's response to someone else's post, and they post again and again, which reduces the efficiency of the process,



1月2日晚到1月3日凌晨左右，我个人猜测由于服务器原因导致玩家物品数据波动，表现为花货币购买的衣服等等扣钱了但是显示未到账，以及扭蛋机的一些物品未到账问题。提供2个解决办法：
1.检查你的网络加速器情况，重新登陆游戏。
2.与开发者邮件联系，这是开发者的邮箱：

[e-mail]

请在邮件详细说明你的问题，提供你的账号信息方便开发者确认。（最好使用双语，开发者目前使用翻译器交流，请翻译成准确的英文，仅针对使用中文的玩家）

开发者不会无缘无故删除我们的物品，请各位不要着急不要谩骂，这对问题没有任何帮助。我本人也是遇到了这种情况，已经写了邮件给开发者目前在等待回复中。刚处理完服务器问题，我相信他们很快就会给我们答复。服务器问题也是一样的，你想玩开发者也想让你们玩。

如果开发者认可我的帖子可以置顶，并确认可信度，谢谢。因为很多玩家遇到了这种情况，他们并不知情开发者在别人帖子下的回复，于是重复发帖，这大大降低了处理的效率，

[sugarless]

Developers please post similar top post if they see it, or lock my post, someone posts a sensitive reply - -

[sugarless]

回复1：这是一个视觉错误。 如果您重新启动游戏，您将能够看到它。 带来不便敬请谅解。

回复2：My apologies for the imprecise wording, I don't speak Chinese. I meant that it was a visual bug in the sense that everyone experiencing this bug has not lost anything. What you and others are seeing are a cached past version of your account that's saved from prior to the server issues.

抱歉用词不准确，我不会说中文。我的意思是，这是一个视觉错误，因为每个经历这个错误的人都没有损失任何东西。您和其他人看到的是服务器问题之前保存的您的帐户的缓存过去版本。


这是开发者回复我的邮件，希望对你们有所帮助。所以请尽量重复尝试方法1，如果是其他情况导致的，请尝试方法2。目前我的问题已经解决。