Game wont start

[Azraell]

Oh well, already refunded, but maybe you will be able to help guys, so i can buy again ? :D Game is stuck on Loading screen ( first one with the tooltip "press shift+f for feedback" ) and my pc starts to humm like i am mining gazilion bitcoins while playing several high end graphic card dependable games in same moment :D RTX 3060Ti, windows 11 ( czech republic language ), 11th gen intel core i5 -11400F @2500Ghz and 16GB ram are my specs

[Thunaraz]

I have a similar problem, I press play button on steam but the game does not start (no window is open), although it says that is running :S

[Gr0nd]

Hey!

Sorry to hear you're experiencing this! We'll try to get to the bottom of it, but first we'll need some more info, I'm afraid.

Since you've already refunded the game (understandable), could you please try running the free Friends' Pass version, and see what happens there?
And if you could then send us the logs to either [e-mail], or even better to our Discord here https://discord.gg/p4RfRQr4, it could definitely help us resolve this!
You can find the logs in 'C:\Users\*yourUser*\AppData\Local\Castaway\Saved\Logs'.

Originally posted by Thunaraz:

I have a similar problem, I press play button on steam but the game does not start (no window is open), although it says that is running :S

And I'd like to ask you for the same, Thunaraz, it would be much appreciated!

Thank you and have a great weekend!

[MindY]

Same problem here ... just stuck on the loading screen.

Here is the log file. :-)

[2023.11.10-17.34.38:473][629]LogStreaming: Display: FlushAsyncLoading: 1 QueuedPackages, 0 AsyncPackages
[2023.11.10-17.34.40:857][772]EarthlockGameFlow: Warning: ServerTravelComplete: Server Travel Complete
[2023.11.10-17.34.40:857][772]LogTemp: Warning: Setting using multiplayer features
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record

[Azraell]

@Gr0nd i am going to try it in several hours and send log if available. @MindY thanks !!!

[Gr0nd]

Originally posted by MindY:

Same problem here ... just stuck on the loading screen.

Here is the log file. :-)

[2023.11.10-17.34.38:473][629]LogStreaming: Display: FlushAsyncLoading: 1 QueuedPackages, 0 AsyncPackages
[2023.11.10-17.34.40:857][772]EarthlockGameFlow: Warning: ServerTravelComplete: Server Travel Complete
[2023.11.10-17.34.40:857][772]LogTemp: Warning: Setting using multiplayer features
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record Event: UsageMetric <Redacted>
[2023.11.10-17.34.59:659][901]LogEOS: VeryVerbose: [LogEOSAnalytics] Record

Hello and thank you, Mindy!

Would you mind hopping on our discord server and posting the log file there? Steam only seems to send a couple of lines from it, I'm afraid. (or is that all there was in the log?)

However, ideally you won't be able to reproduce the issue as we've pushed out an update with a possible fix, so please make sure you have the latest version, thanks! :)

[Papa Leo]

Hello @Gr0nd! My girlfriend has been experiencing a similar problem. She bought and installed the game today, so I'm sure it's the most recent version, and launched it twice and managed to play fine. On the third time she launched it, it began to behave this way.

When she clicks Play on Steam it shows as running, I get a notification from Steam friends that she has launched the game, but it does not show up in her Task Manager and no window opens. She tried verifying game files and reinstalling the game entirely - didn't help.

I will send the logs from her machine in the Discord server. She's not planning to refund the game, so if you need anything more from us, please let us know!

[Papa Leo]

Originally posted by Papa Leo:

Hello @Gr0nd! My girlfriend has been experiencing a similar problem. She bought and installed the game today, so I'm sure it's the most recent version, and launched it twice and managed to play fine. On the third time she launched it, it began to behave this way.

When she clicks Play on Steam it shows as running, I get a notification from Steam friends that she has launched the game, but it does not show up in her Task Manager and no window opens. She tried verifying game files and reinstalling the game entirely - didn't help.

I will send the logs from her machine in the Discord server. She's not planning to refund the game, so if you need anything more from us, please let us know!

I've posted the logs as well as some updates about what's going on in the general-discussions channel for Ikonei on the Snowcastle Discord server.

[Papa Leo]

Originally posted by Papa Leo:

I've posted the logs as well as some updates about what's going on in the general-discussions channel for Ikonei on the Snowcastle Discord server.

A quick fix in the meantime, for anyone else experiencing this issue. We signed into Steam on a different device (I know not everyone can do this, but it worked for us) and tried to launch the game there. Steam complained that the game was already running elsewhere. Tell Steam to quit the game on the original PC. If you go back to your original PC, it might work now. Good luck!

[sc_tester1]

Originally posted by Papa Leo:

Originally posted by Papa Leo:

I've posted the logs as well as some updates about what's going on in the general-discussions channel for Ikonei on the Snowcastle Discord server.

A quick fix in the meantime, for anyone else experiencing this issue. We signed into Steam on a different device (I know not everyone can do this, but it worked for us) and tried to launch the game there. Steam complained that the game was already running elsewhere. Tell Steam to quit the game on the original PC. If you go back to your original PC, it might work now. Good luck!

Thank you for the potential workaround, Papa Leo! Hopefully it will help others experiencing the same issue!

[Fallen One]

Hi I neeed help my app is running on steam. But in my task manager there is nothing

[Frogboy]

Hop yo, Fallen One! 🐸

Let's fix that together!
Can you please share your PC specs with me? That way the dev frogs will have more info on how to squash this pesky bug!

And if you can, join our Discord island - https://discord.gg/snowcastlegames -, go to the #bug-reports forum, and attach your log files.
Here's where to find them:

C:\Users\*your PC username*\AppData\Local\Castaway\Saved\Logs

If you don't have a Discord account, you can share the files with us at [e-mail].

Thank you for taking the time to report the issue 💚
Frogboy
Snowcastle Games

[swagballer360]

just spent 25 bucks and game wont even open.

[Frogboy]

Hop yo, swagballer360! 🐸

That's really unfair to you, and we sincerely tadpologize for it :'(

Hop-efully we'll have a fix out soon. The dev frogs are working on fixing many bugs as I write this to you, and thanks to everyone's reports we have a patch coming with many bug fixes!

Thank you for taking the time to report the issue. I'm very croaking sorry, but you'll get to the island soon 💚
Frogboy
Snowcastle Games