The Callisto Protocol - Digital Deluxe Edition - missing dlc

[RaZZ077]

Hello. I've bought the digital deluxe edition and i'm missing two dlc's Biophage Skin and Snake Skin but they aren't steam activated. Anyone knows a solution ? Thanks !

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biophage is a preorder bonus

snake skin is for linking krafton account

[RaZZ077]

Are you sure ? Read the Seasson pass description...

[FatherOfTheAbyss]

Also includes: Snake Skin Collection, Retro Prisoner Skin Collection, Biophage Skin Collection, AMD Radeon™ Skin Collection (In the Season Pass DLC)

[Smile™]

Hello Rimidalv0038,
 
Thank you for contacting The Callisto Protocol support. Please accept my apologies for not answering you sooner, as we are currently experiencing an unusually high volume of tickets.
 
I gather that you wish to ask for assistance with the missing skins on your account. No worries, let me assist you with your concern.
 
To resolve your issue, we have manually added the Gore, Biophage (also called Infected Skin) and Radeon Skins to your account. You should immediately see the said skin when you launch the game. Could you make sure to restart first your game and make sure that it is updated?
 
Please be informed that the skins, including the Snake Skin, will be visible inside your game account but might not be visible or added to your Game Library due to a known issue that the team is still currently investigating. Unfortunately, we do not have an estimated date on when this issue will be fixed. Nevertheless, I assure you that you can still see and equip your skins inside the game.
 
We shall wait for your response.
 
Warm regards,
Spring

[RaZZ077]

This has been resolved by contacting them. Thank you !

[Smile™]

Hello Rimidalv0038,

I'm delighted to hear that the skins are now visible on your end and that your issue has been resolved! It's always great to receive positive feedback and know that we've successfully addressed your concern.

Please remember that our support team is always here for you. If you encounter any other issues or have questions in the future, don't hesitate to reach out to us. We're more than happy to assist you with any queries you may have.

We hope you enjoy your skins and continue to have a great experience with the game.

Stay safe and well. Have a fantastic week ahead!

Warm regards,
Spring

[RaZZ077]

Question: Those skins activated on the game's account will be available for ever, like it would be activated on steam ? Even if i unnistall the game and reinstall it ?