⚠️ Issue: Deluxe Edition content not appearing

[Saber Eric]

We are aware of an issue where players who purchased the Deluxe Edition are not receiving their Digital Art Book and soundtrack.

This seems to be isolated to players who purchased through 3rd party key resellers. We are working on addressing this and will post an update as soon as possible!

[adreainz]

😇🤗

[✪ Jockekocke ツ]

Looking forward to the additional rewards for the DE because of the early access to ALL.

Hope they justify it and are nice.

[ko]

I look forward to this being fixed. I'm currently missing the artbook and soundtrack from my Deluxe Edition.

[synrgy87]

Much thanks for looking into this!

[Sylvester Sirloin]

Originally posted by ✪ Jockekocke ツ:

Looking forward to the additional rewards for the DE because of the early access to ALL.

Hope they justify it and are nice.

^^^

[VipeNess]

Thanks.

Based on others feedback; since the game dropped early for everyone and for the people that paid for early access, has anything been discussed that will be compensated?

[MAK777]

Originally posted by ko:

I look forward to this being fixed. I'm currently missing the artbook and soundtrack from my Deluxe Edition.

^^

[Jules]

Where are supposed to find Artwork if we paid for the de lux version. Nothing is obvious

[weiss]

Originally posted by Saber Eric:

We are aware of an issue where players who purchased the Deluxe Edition are not receiving their Digital Art Book and soundtrack.

This seems to be isolated to players who purchased through 3rd party key resellers. We are working on addressing this and will post an update as soon as possible!

lol, if you guys know that it only hits 3rd party key re-sellers would i as dev simply say.
"never trust 3rd party websites"
its probably key´s which got addvertised as "deluxe edition" but arent the deluxe edition.
99% of those thirdparty keysellers are shady and optained said keys in shady ways aswell.
i seen a dokumentation about it how bots mask themselfs as [insert gamemagazine here] to get free keys from devs to then sell them.

again, if you guys know that it only affects third party keys would i as dev give no support at all and would be more like "those key´s are robbed off of us anyways so, be happy that the key even worked to activate the game".

[Lem]

Originally posted by weiss:

Originally posted by Saber Eric:

We are aware of an issue where players who purchased the Deluxe Edition are not receiving their Digital Art Book and soundtrack.

This seems to be isolated to players who purchased through 3rd party key resellers. We are working on addressing this and will post an update as soon as possible!

lol, if you guys know that it only hits 3rd party key re-sellers would i as dev simply say.
"never trust 3rd party websites"
its probably key´s which got addvertised as "deluxe edition" but arent the deluxe edition.
99% of those thirdparty keysellers are shady and optained said keys in shady ways aswell.
i seen a dokumentation about it how bots mask themselfs as [insert gamemagazine here] to get free keys from devs to then sell them.

again, if you guys know that it only affects third party keys would i as dev give no support at all and would be more like "those key´s are robbed off of us anyways so, be happy that the key even worked to activate the game".

It's good that you're not a developer.

[nafcom]

Originally posted by VipeNess:

Thanks.

Based on others feedback; since the game dropped early for everyone and for the people that paid for early access, has anything been discussed that will be compensated?

yes, find the post about it with an announcement regarding this, here: https://store.steampowered.com/news/app/1486920/view/505074444233867634

[ko]

Originally posted by weiss:

Originally posted by Saber Eric:

We are aware of an issue where players who purchased the Deluxe Edition are not receiving their Digital Art Book and soundtrack.

This seems to be isolated to players who purchased through 3rd party key resellers. We are working on addressing this and will post an update as soon as possible!

lol, if you guys know that it only hits 3rd party key re-sellers would i as dev simply say.
"never trust 3rd party websites"
its probably key´s which got addvertised as "deluxe edition" but arent the deluxe edition.
99% of those thirdparty keysellers are shady and optained said keys in shady ways aswell.
i seen a dokumentation about it how bots mask themselfs as [insert gamemagazine here] to get free keys from devs to then sell them.

again, if you guys know that it only affects third party keys would i as dev give no support at all and would be more like "those key´s are robbed off of us anyways so, be happy that the key even worked to activate the game".

This is the dumbest thing I've read all month. And I've seen plenty of Trump's verbal diarrhrea.

[JCB]

It's now the 5 day, and the Deluxe Edition content is still missing from Deluxe Edition keys supplied to GMG.
Usually, this is the sort of thing that is fixed in a matter of hours, or a day at worse.

When will this finally be fixed?

thank you

[Marlicus]

Still waiting here too - any update would be nice

[Sylvester Sirloin]

Originally posted by weiss:

Originally posted by Saber Eric:

We are aware of an issue where players who purchased the Deluxe Edition are not receiving their Digital Art Book and soundtrack.

This seems to be isolated to players who purchased through 3rd party key resellers. We are working on addressing this and will post an update as soon as possible!

lol, if you guys know that it only hits 3rd party key re-sellers would i as dev simply say.
"never trust 3rd party websites"
its probably key´s which got addvertised as "deluxe edition" but arent the deluxe edition.
99% of those thirdparty keysellers are shady and optained said keys in shady ways aswell.
i seen a dokumentation about it how bots mask themselfs as [insert gamemagazine here] to get free keys from devs to then sell them.

again, if you guys know that it only affects third party keys would i as dev give no support at all and would be more like "those key´s are robbed off of us anyways so, be happy that the key even worked to activate the game".

This isn't 15 or 20 years ago with pirated keys with possible malware. There are official 3rd party sellers like GMG or CDKEYS that buy from the developers/publishers a mass bundle at a discount and resell it on their websites.