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Hopefully it's fixed soon. If not, I was pretty much a newbie with only 3 characters, but it's still a bit depressing to start over.
Steam was added as a login option on November 14 2024. So, if your account is older than that, try the Google log in option if email login isn't showing your characters. Or, if your account is newer than that, just try the Google login anyway if the Steam and email login options aren't working.
If that doesn't fix it, you could try emailing the dev LavaFlame. He has his email listed on his Discord in the customer-support channel. He says there that he needs to have your first idleon character's name and the email that you think you signed up with in the email that you send to him. I think he replies to emails on Sundays.