It gave me the wrong pack..

[[MC] Inotje]

I just bought the new pack worth 20 bucks.. And it gave me an Island pack? Can you please refund this or give the pack I wanted. Tell me what info is needed. :(

[Dani3009]

The pack changed like 10h ago

The W6 pack is not available any more for 1-2 months

[[MC] Inotje]

It was showing when I clicked it. So yeah. :/
Don't want the Island pack or whatever..

[Ov Å̪e̞oη̣s]

yeah yeah, salty salt salt. it is more on the lines of single dev issues. I would still email, it may not happen any time soon cause there is likely a backlog of 1000s of emails and running commands for each legit issue (usually people not getting packs or gems after payment)

[bunies]

Originally posted by Gregolo:

The Dev will likely just tell you to chew sand tbh. He's notoriously anti-consumer. You're better off going through steam and then at worst-case going through your credit card company.

please stop making ♥♥♥♥ up




yea, just have to email lava about the issue and hope he checks the email; seeing as he is basically solo dev and customer support

[[MC] Inotje]

I understand it might take a bit since it's just him. I did Email him and hope to hear from him or see it changed/removed on my account. Thanks! :D

[Dani3009]

The W6 is available again in the shop since the star sign update

[[MC] Inotje]

Originally posted by Gregolo:

You can safely ignore bunies. The dev is extremely unlikely to help you unless you so happen to catch his eye by chance in his inbox. People have got screwed far worse than $20 and have waited weeks/months and Lava still didn't do anything. If a random bicycle shop down the street can afford a basic CSR system on their website to deal with these scenarios, Lava sure could. He doesn't care about you.

As I said, go through steam if possible, or your bank as a worst case backup.

In lieu of that, try emailing Lava. I'm not suggesting you don't. You might get lucky. But please don't hold your breath on that one lol.

For clarity I'm not trying to suggest Lava is actively/intentionally trying to screw you. He just doesn't care about his customers and it shows. Contact steam once you lose patience watching your inbox.

I tried Steam first but it said something they couldn't help or such. And also did Email him. If it does take long, I'll just try Steam and if that doesn't pan out, cut my losses I think and buy the pack I was trying to buy "again". We'll see. :D

[Salmon Snake]

you need to email him directly, the email is at least on the discord with instructions how to email him

[LittleBlueDuneBuggy]

Originally posted by Salmon Snake:

you need to email him directly, the email is at least on the discord with instructions how to email him

Exactly this. Follow the instructions on Discord. He takes the money stuff seriously.

[Julmara]

prepare for a few months of wait if you wanna go the refund route

[[MC] Inotje]

Thanks for the responds all, I did Email him a few days back. Guess I'll wait a bit until I get bored of waiting. :D Otherwise I'll go through Steam and my bank.

[equalizerbot]

Originally posted by Dani3009:

The pack changed like 10h ago

The W6 pack is not available any more for 1-2 months

I got that offer JUST a couple of minutes ago. Not that i would pay so much money for a trivial idle game, while i could buy a AAA on a sale for that value tho.

[LittleBlueDuneBuggy]

Originally posted by equalizerbot:

I got that offer JUST a couple of minutes ago. Not that i would pay so much money for a trivial idle game, while i could buy a AAA on a sale for that value tho.

You can't afford both?

[equalizerbot]

Originally posted by LittleBlueDuneBuggy:

Originally posted by equalizerbot:

I got that offer JUST a couple of minutes ago. Not that i would pay so much money for a trivial idle game, while i could buy a AAA on a sale for that value tho.

You can't afford both?

Trollolol. But just for the case you are serious. Will you pay me 20 bucks just for nothing? I mean, you can afford it, right? But why stop at 20 bucks. 2000 maybe?

[LittleBlueDuneBuggy]

Originally posted by equalizerbot:

Will you pay me 20 bucks just for nothing?

How is buying a pack "nothing"?