Wargaming extortion

[Sweet Tooth]

Purchaced Warhammer 40k pack and played few games on it. After that i asked for refund because didnt liked it, in full accordance with Steam Refund Policy. Steam accepted refund and i got my money back.

Because of that, Wargaming banned both of my Steam accounts, World of Tanks and World of Warships (with 6 purchaced DLCs), for forever, and DEMAND purchacing 3745 gold via Wargaming site, complitely excluding Steam, so they can write off them for unban.

10/10 Wargaming moves.

[Marlekin]

Yet another example of how WG didnt think things through regarding their WoT steam launch, but happily advertise and flaunt their dlc's anyway without a care in the world.

Maybe you can have some succes when contacting WG support and explain you are a steam user, a platform with refund options.

[PFC Demigo [29th ID]]

Pretty sure it's Global Business Practice any 3rd Party MUST contact the 3rd Party directly 1st before doing refund through the 1st party.
Example Gacha games on Google Play store, let's see, Fate Grand Order, for refund you contact the FGO Company 1st before doing any Refund through Google.
Back on World of Warship I was accidentally charged Twice, I contact support on both side and was given issue of a Refund though took a week of back and forth communication. It was the Warhammer Ship Bundle during it's 1st Launch and thank God they were cheaper than now.

[SushiJaguar]

Forget 'em. Don't go along with their demand, you refunded fair and square according to Steam's policy. It's not like WG get the full amount from you purchasing on Steam anyway, Steam take a cut. So it's probably illegal for them to try and demand a gold purchase from you for the full value of your Steam transaction.

♥♥♥♥ 'em, make a new account if you wanna play the game, or escape while you can.

[Chillum]

Is it terrorism? Really? Your perspective is sad.

WGing does not offer refunds on anything. Period. They state that in the shop. Clearly they did not think through the fact that steam offers refunds without asking. Steam should have brought the refund request to wging. They did not. Wging is not the only one at fault here.

Its the same as paying 60$ for a tank, playing it a few times. Deciding that well, I drove my defender into the open and wasnt immortal. Better refund it. Oh wging doesnt let me. Better call my credit card company and demand a charge back.

So, just as wging wouldve done with a charge back, they have locked your account because you stole from them.

[Chillum]

Originally posted by Sweet Tooth:

WG stole from me, at least by locking both WoT amd WoWS accounts, which are two different games. If they didnt wanted refunds, they could mention it on Steam Store page or at DLCs description. You know, like SANE devs do, "This product is not eligible for refund" sign.
Only sign they placed says "This DLC can be added to your World of Tanks account only once".

I dont care about WG refund policy because i purchaced damn tank via Steam, not WG Store. And i refunded it by following Steam refund policy. If you purchace something, and its not suit you, then you ask for refund from store where you get it, not factory where it was produced. Noone ask for refunds from "sellers" for goods purchaced on Amazon.

Wging is not a factory.

The problem here is with steam. You used steams no questions asked refund. Steam mustve yanked the payment from wging. Wging does not take tanks off accounts. In wgings view you now own the kv-2, the skin, the 2d skin and anything else in the package without paying.

They locked your WGing account. Which is the same account that you use for both tanks and ships. And airplanes if you were to have played that game. They have given you recourse. If you want your account back return what was stolen.

[kruvoy]

You are confusing definitions a bit. Nobody bans games just account is banned. Since you are using the same account for both games then under this account you will not be able to go anywhere except the of.portal, forum or support center.

Regarding the rules of refund - if there is a third party, you should first of all contact them, inquire about the possibility of refund. In most games where there are purchases of packs with internal content the rule applies that if something from the pack was used inside the game then this pack cannot be refund. You have so many games on your Steam account and this is the first time you hear about it? I do not believe.
Just try to return what they asked of you and you will be able to enjoy WoWs with your DLSs, I think there is no other way.

[Jackie Daytona]

Originally posted by Sweet Tooth:

Purchaced Warhammer 40k pack and played few games on it. After that i asked for refund because didnt liked it, in full accordance with Steam Refund Policy. Steam accepted refund and i got my money back.

Okay. You got exactly what you wanted.

Originally posted by Sweet Tooth:

Because of that, Wargaming banned both of my Steam accounts, World of Tanks and World of Warships (with 6 purchaced DLCs), for forever, and DEMAND purchacing 3745 gold via Wargaming site, complitely excluding Steam, so they can write off them for unban.

Yeah, that's normal. It's unfortunate you didn't know this in advance. However, you could have read their policy before purchasing.

They do the same thing when you do chargebacks for stuff you purchase from them. Their policy is "no refunds".

Originally posted by Sweet Tooth:

WG support says that for refund i had to contact them, not Steam, and refund is possible only if i didnt used any of purchaced goods. Since i played more than 0 games on KV-2 (P),

Woah. KV-2(P)? I thought you said this was a Warhammer pack. I'm fairly certain there's no KV-2(P) in that pack. Oh, it's a KV-2 (R). Minor mistake.

Also, you seem to be misunderstanding that their are multiple policies at play. WG's and Steam's. While within Steam's rules, you were not within WG's rules. Therefore, one is punishing you and the other gave you what you wanted.

Originally posted by Sweet Tooth:

And, again, i have to do this through WG Store.

Even further, i cant use any gold packs or promos (like "pay with MasterCard and get 15% gold extra), only "any amount of gold" pack. Which is possible only via QIWI (i dont use it), Webmoney (i dont use it) or mobile phone (+18% commission). No credit cards or any other sane payment methods.

Really? Because I pulled up the page just now.

I'm looking at "Any amount of gold" purchase. Payment options include (but are not limited to): Visa, Mastercard, Discover, Unionpay, JCB, Diners, American Express, PayPal, Amazon Pay, CVS Gift card, KarmaCoin, Paysafe card, and Alipay. All of which have no extra fees attached.

It's hard to believe you don't have the same options. Perhaps it is different in your region?

Originally posted by Sweet Tooth:

I dont care about their practice,

WG's lack of refund sucks, but that's the reality. It's long-standing.

You circumvented that policy. And now they intend to enforce their end.

Originally posted by Sweet Tooth:

i purchaced DLC via Steam and want refund via Steam.

Well, you got what you wanted, then.

Originally posted by Sweet Tooth:

Last time i ever purchace anything from WG, and I'll really think if its worth to let them rob me for unban.
###s banned WoWS account, and they can stick their terrorism in their ####

So, from your statements... WG is an evil company of terrorist that extorting money from you.

Despite this, you are upset that your account is locked. Because you'd like to keep playing games made by this company.

Am I understanding that correctly?

Originally posted by Sweet Tooth:

WG stole from me, at least by locking both WoT amd WoWS accounts, which are two different games.

It's a crappy thing to do, but they are well within their legal rights to do so.

Originally posted by Sweet Tooth:

If they didnt wanted refunds, they could mention it on Steam Store page or at DLCs description. You know, like SANE devs do, "This product is not eligible for refund" sign.
Only sign they placed says "This DLC can be added to your World of Tanks account only once".

You're right on this point. It absolutely should.

Technically, you did get your refund though...

Originally posted by Sweet Tooth:

If they want money, then I want what i paid for: DLC in Steam library and over 1k Steam points. Tank itself worth much less than 1/2 of untradable animated background at Steam.

Um... I think you'll have the tank if you do give them the money. You need to check with WG support for an official answer.

Originally posted by Sweet Tooth:

And try to say they CANT ban one game at time.

Oh, they probably could.

In the same way, you could have made separate accounts for each game and never linked them to Steam. Then none of this would have happened.

Originally posted by Sweet Tooth:

I'm at Steam since 2007, and this one is my 6th account, currently main one. I abandon those from time to time and link via Steam Family Sharing.

Why would anyone need 6 different accounts?

Originally posted by Sweet Tooth:

Even EA and Ubisoft dont use such extortion.

Good luck buying stuff from them and getting a refund. Especially on loot crates, ultimate team packs, and other such things.

Originally posted by Sweet Tooth:

If those games was my fav, then whatever. But i play them how much, an hour per week, avg? Maybe even less? 5,5 hours on WoT since release. No big loss for me, minus one paying customer for them, everyone is happy. They can stick those $15 in wherever they feel so. Maybe, if I'm in mood, I'll pay for unban, someday.

I think you love playing WG games. I think you are either going to pay, or make a new account.

I'd be mad, too. Honestly. But... I'd also pay it. Eventually.

My WoWs account has a Murmansk, Arkansas B, and Southern Dragon. Plus a total of 24 ships slots. It would be sad to give that up forever.

Originally posted by Sweet Tooth:

I'm asking for "no refunds" tab in Steam Market for WG DLCs, if thats what they do. I'm not a lawyer to dig through billion of lawlanguage blahblahblahs somewhere on their site.

You could have asked here and someone would have told you about it within 48 hours. You could have searched WG's official forums and found similar complaints. Going back years.

Not something most people would do. Sure. Looking into the refund/return policy is always a good idea before any purchase. Especially in f2p games. In which most have a strict "no refunds" policy.

Originally posted by Sweet Tooth:

WG extortion practice is not even near to be "common".

A lot of games will just perma-ban you after forcing them to give a refund. Whether that's through a chargeback, or other means.

Like, if you can't get a refund through Steam, and then you chargeback? Your account will be locked from making further purchases.

[Angelo Dante]

Originally posted by Sweet Tooth:

3 screens of text is 2,5 screens more than i'd want to read. So i didnt.

That's your problem there, bro. Besides, why are you so worried about the 15 bucks? These days that's about like how pocket change used to be, and not worth even the amount of trouble you've already went to.

Also, the reason you've had 6 steam id's since '07 is likely due to....questionable activity, yes? I've had mine since like '05 or '06 and i have NEVER had to swap out for alts.

[Kiloton]

Don't fall for the sunken cost fallacy. Stick to your guns and be glad you didn't give any more money to this company.

Also, upload some copies of those emails to an image host or pastebin.

[Angelo Dante]

If you agree to their terms of service, then violate them, what do you expect?

[Kiloton]

Originally posted by Angelo Dante:

If you agree to their terms of service, then violate them, what do you expect?

When Wargaming puts a DLC up for sale on Steam and forgets to untick the allow refunds box, what do they expect?

[borgri]

Originally posted by 🅵🆁🅴🅳🅴🆁🅸🅺:

I can confirm Wargaming does this alot. I used to have an account I used PayPal to purchase a special offer for a premium tank, which they as usual immediately nerfed a few days later when the special offer ended. So I opened a dispute on PayPal for receiving a product not as described. After they failed to get a response from Wargaming to explain their side of the story they refunded me the purchase. An hour later my account was suspended including my World of Warships account. When I contacted Wargaming they proceeded to blackmail me by asking me to pay back the amount that was refunded if I wanted my accounts back. Like your case I used a third party service to make the purchase and so I turned to them to represent me to get my money back. If you go out and buy a product from a store you don't turn to the manufacturer for refunds. The same goes for digital purchases of video games. For example you don't contact Dice for a purchase you made on Origin, or you don't contact Rockstar Games for a purchase you made on Steam. And honestly, I would rather trust PayPal or Steam than dealing with Wargaming directly with refunds as I doubt they actually would give me a refund. This is just one of many ways for them to drive income. So I told them to stick their blackamiling and keep the accounts. Luckily I had not invested alot into the accounts, this was infact the only big purchase I had made, so I had a good laugh when I got my money back and Wargaming threw a hissy fit. It was a pretty hefty sum so I can understand someone at their office having to restart their pacemaker when I demanded a refund.

damn, i wanna read the entire conversation between you and wargaming just to laugh, especially their so-called "hissy fit"

[Kiloton]

I like how Wargaming removed the DLCs from sale on Steam. Whoops.

[76561199143003845]

Originally posted by Kiloton:

Originally posted by Angelo Dante:

If you agree to their terms of service, then violate them, what do you expect?

When Wargaming puts a DLC up for sale on Steam and forgets to untick the allow refunds box, what do they expect?

There is no "allow refunds box" for your information.

[veracsthane]

Originally posted by PFC Demigo 29ID:

Pretty sure it's Global Business Practice any 3rd Party MUST contact the 3rd Party directly 1st before doing refund through the 1st party.
Example Gacha games on Google Play store, let's see, Fate Grand Order, for refund you contact the FGO Company 1st before doing any Refund through Google.
Back on World of Warship I was accidentally charged Twice, I contact support on both side and was given issue of a Refund though took a week of back and forth communication. It was the Warhammer Ship Bundle during it's 1st Launch and thank God they were cheaper than now.

no you dont lol. the sheer amount of things i wanna say to you.

op contact wg support and have them fix the account wg can and probably wont(WILL NOT) help you. my advice is to take the ban and move to something better. i have first hand experience where they removed content with a tech tree rework and the compensation for the lost ships in world of warships was like 1/5 of what i spent on what i lost. they can remove the content from your account. they will choose not to for the same reason they are demanding you give them money. THIS IS A RUNNING THEME WITH ANYONE WHOS A PART OF THE FAIR PLAY ALLIANCE. all of them are alienating their player base it is very intentional on wgs part.