Bug and Fixes Compilation Megathread

[love-less_beloved]

Since there are no official pinned threads for bugs and fixes, I thought I'd try to make one where we could compile bugs and fixes together and I will update and put bugs and fixes together in this main post.

People will be credited for their finds and fixes, and I'll try to update as often as I can.

If you have anything that needs to be added, please post and I'll be happy to add!

Hot Issues

Back into the game, attempting to get back on track, may take me a long time top catch up! Stay tuned as I try to update!


Potential fix for most quests with an item not registering that you've created the item properly:

Originally posted by Kat Ballou:

Make sure it's the tracked quest, then drop the fragment on the ground and pick it up again. That solves a lot of issues with the quest items that don't register properly. Good luck!

Frequently Asked Questions

When will you fix the bugs?
I'm not actually an official spokesperson for this game, just a player like you. I'm not paid to do this! I'm just doing it as a passion project because I see so many posts and so few answers! So I'm trying to put them all in one handy place! I am also no paid to do any of this.

I can't cross the bridges. How do I get across?
Do Merlin's quest line for getting rid of mushrooms, Maoi's for coral, Anna's for Stumps and Elsa's for Ice. To get across the Savanna bridge, unlock the next area, there's an open path through the badlands. You then complete Scar's questline to be able to destroy bones and you can clear your bridges!

I don't know how to complete a quest, how do I do it?
You can always go back to the quest giver for hints if there's a riddle! There are also tons of guides online that can help you, and lots of people willing to help if you're stuck. However if you think that the quest if bugged, please check the list of Bugs and Fixes for your issue!

I don't know how to make money!
If you're just starting out, the first thing to do is to build Goofy's stall so you can start selling items. If you've done that, then it's just about picking what you find the most fun to make money! Farming carrots is a favourite of some people, and others prefer fishing for hours, while others prefer mining for gems. Whatever you find the most fun will be the best option for you. So start making that gold!

Where are the items for level 10 friendship? I haven't got them!
You get the items for doing the quest that unlocks at level 10 for the character! However Wall-E and Minnie do NOT have their items in game according to most reports!

I'm having trouble with dream shards.
The recent patch addressed this issue and hopefully balanced out the problems with the dream shard economy! If you are still having problems, remember to feed your critters! They might have a nice present for you if you give them the right food!

Can I play the same save on my other consoles?
I believe so! Thanks to Nishimo for confirming this with their information on Switch cross-platform save information! Please note that bugs experienced on one platform seem to transfer across in some instances.

Is the game going to have online co-op?
Yes, it will in the full release! We don't know if they'll release this earlier or not.

How do I get rich soil?
Harvest crops! No need to dig around looking for it, just harvest your garden of veggies and you'll eventually find some! I did a test with 100 tomatoes to get a rough estimate of the drop percentage, and I'd say it's a 7-10% drop rate, so it's just really rare! You can do it!

Is you question not listed here? Feel free to ask!

Bugs and Fixes

If you cannot find information or help for your issue in this thread please contact support at https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/ (Thank you to Rivia for providing the link!)

Game Breaking Issues

1. Australian and New Zealand players will get Initialisation error 7 after logging out with the gold energy buff. This means that they are unable to log back into the game. Also seems to cause an error with food items where they will not always work the first time being used. (Fixed by changing your computer clock time zone to an unaffected timezone, though this does not prevent the issue happening again) -> Patch released 16/09/2022 Fixed issue

2. Save files are being lost. Issue cause and fix unknown (more information need - source multiple threads on Steam, unknown if issue is on multiple platforms, currently being advised to backup game save files)

3. Reports of new Initialisation error 5 -> seems that this could be related to save file issues Thanks PheonixBlade666! I'd recommend contacting the official game support for help!

4. Since Patch 2 (20/10/2022) the game has been reported by multiple sources as running poorly with poor frame rate and with connection errors! Assumption at this point is that the patch has not optimised as expected.

Quest Issues

1. Items that spawn after object interaction or objects required for quests can spawn in unreachable locations breaking quest completion. Donald's House being a major issue in this regard.

Originally posted by shadowbane:

go into furniture mode in that area and you should be able to move or remove the object preventing you from reaching them

Above fix works for items that are unreachable on the main map and not inside houses. -> Patch on 16/09/2022 has fixed Donald's House spawning issue

2. Quest givers will sometimes not accept their quest items, leaving quest completion impossible. (Logging in and out seems to be the most often fix)

3. Moana's Boat Quest is reported as having a specific item drop bug, with the item being cyan in colour and either being hard to notice on the sand since it appears much like a shell OR being found in unexpected locations far from where it was meant to drop (IE near Mickey's house, Goofy's House etc) -> No fix or workaround needed?

4. Quest drops will bug out in Scrooge's Shop and other buildings where they are optional to complete (ie the character is not in the location for a quest related reason). The objects dropped will not appear (most notably memory orbs). -> 16/09/2022 Patch was meant to fix the Scrooge Shop issue, however most report that it is NOT fixed,

5. Elsa's cooking quest must be completed carefully or it will become impossible to complete due to a single item in the quest being easy to use too early or catch too early. -> 16/9/2022 patch resolved issue and patch notes have details of how to fix issues with further herring problems.

6. NPCs who need to be in a location for a quest may not show up and make the quest impossible to progress -> New patch has not necessarily fixed the issue. Recommendation is to have the 'follow' quest as your active quest and to not have any other NPCs following you (hanging out etc).

7. Wall-E Quest with fire-extinguisher hand in is glitched were objects will not appear in inventory and make quest impossible to complete -> 16/09/2022 Patch has fixed issue -> marydmoomey reporting this issue is also not fixed, have not seen many other reports on this, if true than it's highly possible the last patch fixed only one issue

8. 'A Friendly Exchange' Quest is known to be bugged, as the light bulb cannot be picked up (multiple reports) -> no known fixes

9. Elsa's may become stuck in her cave during the first quest and unreachable, making it impossible to hand in necessary quest items to upgrade the pickaxe. -> Have read that the cave is considered her home and that she will eventually leave. Most characters will port to other locations around the map randomly (ie the restaurant) so if you leave her for a while she should fix herself (theoretically)

10. Mother Gothel's introductory quest is glitched. Merlin and Ursula will sometimes decide they do not want to talk to each other by getting stuck in various places around the map. -> No fix reported as of yet, but would assume a quick restart should reset pathing issues.

11. It is possible to find duplicates of multiple quest items along with quest items that cannot be used as of yet. Including the notorious Glittering Herring, Swamp Water and many more. -> I would assume taking advantage of the chest removal glitch would sacrifice these items and send them to their burial grounds, godspeed herring, godspeed. Would not advise sacrificing items not yet used in quests.

12. The Secret Door for Mickey's final quest can be buggy if you put the wrong gems in. It may not allow you to change the gems to be the correct code -> no fix known at this time, be careful with your placement!

13. Anna's Rock Soup quest needs to be followed to the letter otherwise it will not work! You need to pick the spices before making the soup otherwise it will not register the soup being created. -> POTENTIAL FIX!

Originally posted by Puppy Prince Skyler:

In the Frozen realm, look around on the ground for little rocks. DIG on those spots with your shovel to pick up extra craggy rocks. I had the same problem and this resolved it.

14. It looks like from most reports of quest bugs that if a quest requires certain quest items for crafting, you should have them in your inventory rather than in chests or the quest will not register the item being created in some cases (Mother Gothel's Willow quest, Anna's rock soup etc) -> Unfortunately if you've encountered these bugs, the items are used and it's too late, prevent the bug by making sure all crafting items are in your bag.

15. Ariel and Wall-E do not like to talk to each other on one of their quests -> Now has a fix! https://steamcommunity.com/app/1401590/discussions/0/6382186451025058809/

16. Multiple NPCs who need to talk to each other for Quests will not complete conversations. Either they will not path to each other, not complete the conversations or have other issues. -> No fix, not sure what is causing the issue.

17. Memories sometimes won't unlock properly leading to quests that rely on memories to be impossible to complete. -> Unsure of any fixes at the moment.

18. Ursuala's Lair Sweet Lair Quest as of Patch on 20/10/2022 does not have a paper in Goofy's house, prior to this update there was.

19. A Deal with Ursuala is reported as bugged as the pedestals cannot be interacted with as quest intends (holding crystals etc)

20. The Great Blizzard appears to be bugged on the second part of using the watering can. No current work around.

21. Boss Up quest can glitch out and not allow progress past the step to find a mystical sword in the forest of valor. -> no known work around.

22. Upon giving quest items to some NPCs the quest menu for giving the item may bug and stay open, forcing the user to close the game to reset. -> No known fix other than closing game.

Inventory Issues

1. Using some items results in them being phantom objects within the inventory, unsellable and unable to be dropped or movable to any other container. (Logging in and out seems a fix)

2. Some friendship rewards reported in multiple steam threads as not appearing in inventory spaces they are meant to be in ie furniture, character or clothing customiser -> One report that the items appear after completing the quest unlocked on the same friendship level, however many of the quests are bugged and cannot be confirmed

3. Objects may not be in your inventory when you re-enter the game -> part of the save instability issue?

4. Money is not being properly put into player accounts when recieved from quests.,

Object Issues

1. Current collectable spawn rates are 'broken' in that eventually all collectable items in biomes with a blocked area will eventually only spawn on the side the player is unable to access (multiple reports) -> current workaround is to move the area wishing well to the desired side of the map and collect desired items. ( TY to monsterparty, Shiiro and Xayners for their contribution!)

2. When 'crit' collecting an item the timer to collect the multiple spawns on a crit seems broken as the music will play but items will disappear, making a true completion of a crit impossible a majority of the time (Thanks belleofthebooks96) -> Fix is unknown

3. First Patch seems to have bugged item spawns of all kinds. either with their rate of spawn or with the ability to pick them. We're talking wood, mushrooms, spices etc. There is also an issue with planting food as it becomes uncollectable or bugged out in various forms. This INCLUDES quest items that need to be planted (IE Merlin's final quest)-> A potential fix is to use the time skip method to reset your game spawns -> Turn your computer clock forward by a day or more and wait for the day to pass, I have not had the bug so I have not been able to test this myself TY Clabunny, Crazycatlady, and CelestialLady for the bug information and to RyokuDry for the potential work around)

4. Chests disappear if placed in the way of where a door appears when purchasing a new room. Its contents however appear to somehow be intact theoretically given that any food items in the chests are still usable at any cooking spots. -> chests can now be in front of doors, but the doors are still accessible

5. HUGE issues with object placement. Items are not properly despawning when being removed so they do not show up back in the item inventory and are getting lost. Sometimes item placement will not save correctly, this sounds like an issue with outside and not with house decoration. -> Thanks to Calipeth for a lot of Object bug information! Still going through it and trying to figure out what has and hasn't been put in this list!

6. The plateau is meant to have fishing spots but they are not spawning on PC.

7. The Badlands are meant to have ravens but they are not spawning on PC. -> Fixed by 20/10/2022 patch

8. Applying the 'Even More' variety of Fishing Rod elixir may be bugged and not leave the rod as intended (meaning certain fishing items cannot be obtained) - currently no known work around.

Player Issues

1. Changing Clothes has multiple glitches (reported as only some clothing options working, clothing changing to different options on exiting the avatar customiser) -> Not confirmed fixed in patch, but reported as fixed by some sources

2. There's a visual glitch where the player's legs will clip through clothing or spin around? I'm finding the exact details hard to pin down, also reports it causes the game to become unstable. Please post more information!

3. Certain names seem to cause the Player to not have the entered name register in the game. The characters will refer to the PC as 'Player Name'. There are multiple reasons or theories as to why this occurs. Obviously censorship of inappropriate names, however some names used do not have any possible reason for censorship. -> There is currently no name changing in the game, but the fact there is no warning of censored content or unaccepted names is an oversight by the creators of the game.

NPC Issues

1. NPC characters will at times not respond to the 'follow' command (True fix unknown, trying to log in and out on my end only sometimes fixed this issue, need more info)

2. NPC characters can trap players in certain locations. (Chez Remy reported as a location - Thanks Xayners and RubyFlameLover) -> USUALLY if the character is hanging out with you, telling them to stop following will make them movable so you can push past and/or they will walk away on their own

3. NPC characters are no longer consistent in being movable (IE you cannot predict wether or not they will be an immovable object) => I would guess this was caused by the patch, not sure if there is a viable way to fix this on player side, and would need to be addressed by customer support.

4. Critters are not able to be fed. At times the inventory will not allow items to be given. -> all fixes have been tried and not worked. Thanks to Nishino for all the amazing information on this issue!

5. NPCs in Remy's Restaurant are not showing their wanted dishes for some users

6. Critters may not give out gifts for being fed appropriately. (Need more information)

Visual Issues

1. In Remy's restaurant there is a table with mysterious floating plates. Does anyone know if upgrading the restaurant fixes the issue? -> Upgrading the restaurant does not fix, thanks Eva Elskov

Loading Issues

1. Ursula's house is reported as causing the game to lock. ->

Originally posted by Shiiro:

I'm not sure if you play in full-screen or windowed mode, but I've noticed I have to click outside the game and back in the game (or alt+tab] before it'll continue 'exiting'

UI, Control and other interface Issues

1. Controls sometimes stop responding and then sometimes just start working again (Game restarting fixes if they don't magically come back, honestly have no explanation for this)

2. There are various forms of UI function loss reported. Some are as severe as causing all forms of in game menu (Inventory, map etc) to be inaccessible meaning the game needs to be quit via eternal functions like task manager. NPC interaction is still available as is cooking and gathering. Reports of tool use being available vary (Thanks to Knight for a detailed contribution leading to a huge overhaul on this issue!)

3. The map may break after fast travelling causing only the player icon and the main well to be shown. Playing with the map may cause the menu to close but then cause the full UI crash resulting in the player to need to exit the game via external means (task manager etc)

Event Issues
1. Event items will sometimes on being bought not appear in the customisation inventory they are meant to be in but may still be greyed out as if purchased and currency appropriately deducted. (No fixes as of yet)

[redkoala]

Encountered a bug where the red dot appears persistently on the event UI, making it seem like there's a task completed and a reward to collect when there isn't. It happened when I grabbed the reward for collecting mushrooms and is still lingering.

I also just had a bug where I couldn't interact with anything stored inside my chests. Closing the game and opening it again resolved the issue.

EDIT: The red dot issue seems to have fixed itself. Don't know what fixed it because I've done several event duties and closed and reopened the game a few times between it appearing and vanishing.

[StressFrakture]

Originally posted by redkoala:

Encountered a bug where the red dot appears persistently on the event UI, making it seem like there's a task completed and a reward to collect when there isn't.

I have had that bug for a while now. Update did not fix it.

[Hyland3r*]

Originally posted by love-less_beloved:

Originally posted by Sireeni:

I'm not able to see npc pop up bubbles with their required dish that they want in remy restaurant. Even after game restart it still doesn't show anything, because of this I can't upgrade friendship and complete remy quest.

I've not seen any other complaints yet about this, and haven't got it myself, adding it to the list!

I also can't see the orders in Remy's restaurant since the update on Oct. 19th

[Deb]

Originally posted by Shiera:

Not sure if anyone else is having this issue. I can no longer zoom in or out on the map. Worked fine before the patch. I'm on PC

I am too. On PC using a controller and having an issue zooming in/out since the update. I can't zoom using the controller or keyboard/mouse.
EDIT: When I turned the game on this morning it is/was working! I asked my son to check his game - also PC but keyboard/mouse. His is also working. :-)

[Preppy]

I want to add more to this thread . When the game came out , and I accepted a quest for whichever character . That character that I accepted the quest from would usually follow me , alongside the NPC that I'm hanging out with . So for example , I accepted a quest from Merlin , but I was hanging out with Scar . Merlin would go where I go . Sadly , that's not the case anymore .

[PiTCHBLaCK]

on controller, when hitting the pause to open up map, quests etc, when hitting the right shoulder button it works as intended but when hitting left shoulder button to go the other direction it does not respond, only thing to do is closing the screen which i usually do by hitting the b button on my controller.

[sunshinemom27]

In the frozen area. Loot spawns in bushes and can't be collected. Problem two is after the rock soup and the giant moves, Anna hides behind a rock. She is stuck there and can't progress the game without getting her out and there is no way from what I had seen.

[Caelan_Aegana]

Not sure if this is a bug or not, but I noticed there are a bunch of crafting items in the collection that do not show up as in the craft table menu as either available or unavailable (and thus, I cannot collect them). I have all the blueprints the game has offered, and finished every quest and leveled every character, so that's not the issue. I did notice that all of the items except one use rubies,sapphires or soil, so maybe the developers didn't have the assets ready when the 10/19 patch hit. The last item uses blue zircon, which is not in the game.

All the new material items in the collection are also grayed out even though I have collected/crafted them. These are: rubies, shiny rubies, sapphires, shiny sapphires, vitalys crystals, rich soil, miracle growth elixir, even more miraculous growth elixir.

I've also noticed that if I browse Scrooge's furniture catalog, some items that are placed in the environment are not showing up as already owned. Others do, so that's a weird (but ultimately harmless) inconsistency.

Like Ariel, I am sad that my collection is not complete.

PS: The update fixed both WALL-E's light bulb and the scrooge's counter bug that I had, for what that's worth. My poor framerate and connectivity' issues seemed to have resolved after the first day following the patch. Donald is so clumsy and loud I had to turn of voices and SFX. I do have some of the other bugs discussed in the top post as well.

[Preppy]

I just found another bug , that's preventing me from progressing . I have just finished Wall E's quest to build some trellis fence , and burlap bags . I'm supposed to turn it in , and he won't accept . The fence is built , and the bags has been made , but when I talk to Wall E , it just keeps saying that my quest is still in progression .

Then there's the mine cave that I have to do for Scar . I'm supposed to put root beer , and candy in a barrel . Sadly , there's no option to do that .

Should I run into some more bugs , I would post them here .

[DragonMomTox]

Originally posted by Preppy:

I want to add more to this thread . When the game came out , and I accepted a quest for whichever character . That character that I accepted the quest from would usually follow me , alongside the NPC that I'm hanging out with . So for example , I accepted a quest from Merlin , but I was hanging out with Scar . Merlin would go where I go . Sadly , that's not the case anymore .

I believe that this is only the case where characters (outside of your buddies that you have following you/hanging out) will follow you so long as the quest is one of their quests such as leading them to somewhere, gathering things with them (Such as Minnie with the flowers), etc. etc. they won't follow you (or rush to you) unless it is something along those lines. An example being the FINALLY fixed Elsa Quest where she has you clear out the ice in front of her cave then go inside. I had this quest glitched out until this patch, once her quest was selected (and I had a buddy following me) she ran to me and followed me inside of her cave. So the type of quest is what makes them follow you or not.

[PiTCHBLaCK]

just had a bug for the first time.

been playing awhile, but suddenly on my controller i couldn't hit the menu button, nothing happened, then i couldn't hit the y button on my controller either, nothing happened, so i switched real quick to keyboard, i found out i couldn't hit Escape or I keys either, nothing happened.

I had to close game manually by hitting the windows key, restarted game and everything worked.

[Tsukichild]

Originally posted by PiTCHBLaCK:

just had a bug for the first time.

been playing awhile, but suddenly on my controller i couldn't hit the menu button, nothing happened, then i couldn't hit the y button on my controller either, nothing happened, so i switched real quick to keyboard, i found out i couldn't hit Escape or I keys either, nothing happened.

I had to close game manually by hitting the windows key, restarted game and everything worked.

Happens to me every once in a while, not exactly what causes it but pretty annoying to say the least.

[sratley]

Can't find kelp anywhere to make fiber and rope required for friendship progressions. Can't find rich soil either.

[PiTCHBLaCK]

Originally posted by sratley:

Can't find kelp anywhere to make fiber and rope required for friendship progressions. Can't find rich soil either.

plant things, to have a chance to get rich soil when you harvest it, get seaweed to make fiber and rope, get seaweed by fishing in water that is not bubbling.

[DragonMomTox]

Originally posted by sratley:

Can't find kelp anywhere to make fiber and rope required for friendship progressions. Can't find rich soil either.

Rich Soil is TEDIOUS to get and it took me awhile to get it for the quest. But you need to harvest crops, so ideally you want to plant crops in their biomes of choice and then harvest them there. Gardening Followers/Friends do not seem to help in actually gathering it as I've only gotten crops from them.

For Kelp, fishing in non-bubbling water is a 50/50 chance of Kelp or a common fish. I've done this often to get it to feed the turtles as well as to simply farm for Fiber. You can also get it from Moana's fishing boat.