Bug and Fixes Compilation Megathread

[love-less_beloved]

Since there are no official pinned threads for bugs and fixes, I thought I'd try to make one where we could compile bugs and fixes together and I will update and put bugs and fixes together in this main post.

People will be credited for their finds and fixes, and I'll try to update as often as I can.

If you have anything that needs to be added, please post and I'll be happy to add!

Hot Issues

Back into the game, attempting to get back on track, may take me a long time top catch up! Stay tuned as I try to update!


Potential fix for most quests with an item not registering that you've created the item properly:

Originally posted by Kat Ballou:

Make sure it's the tracked quest, then drop the fragment on the ground and pick it up again. That solves a lot of issues with the quest items that don't register properly. Good luck!

Frequently Asked Questions

When will you fix the bugs?
I'm not actually an official spokesperson for this game, just a player like you. I'm not paid to do this! I'm just doing it as a passion project because I see so many posts and so few answers! So I'm trying to put them all in one handy place! I am also no paid to do any of this.

I can't cross the bridges. How do I get across?
Do Merlin's quest line for getting rid of mushrooms, Maoi's for coral, Anna's for Stumps and Elsa's for Ice. To get across the Savanna bridge, unlock the next area, there's an open path through the badlands. You then complete Scar's questline to be able to destroy bones and you can clear your bridges!

I don't know how to complete a quest, how do I do it?
You can always go back to the quest giver for hints if there's a riddle! There are also tons of guides online that can help you, and lots of people willing to help if you're stuck. However if you think that the quest if bugged, please check the list of Bugs and Fixes for your issue!

I don't know how to make money!
If you're just starting out, the first thing to do is to build Goofy's stall so you can start selling items. If you've done that, then it's just about picking what you find the most fun to make money! Farming carrots is a favourite of some people, and others prefer fishing for hours, while others prefer mining for gems. Whatever you find the most fun will be the best option for you. So start making that gold!

Where are the items for level 10 friendship? I haven't got them!
You get the items for doing the quest that unlocks at level 10 for the character! However Wall-E and Minnie do NOT have their items in game according to most reports!

I'm having trouble with dream shards.
The recent patch addressed this issue and hopefully balanced out the problems with the dream shard economy! If you are still having problems, remember to feed your critters! They might have a nice present for you if you give them the right food!

Can I play the same save on my other consoles?
I believe so! Thanks to Nishimo for confirming this with their information on Switch cross-platform save information! Please note that bugs experienced on one platform seem to transfer across in some instances.

Is the game going to have online co-op?
Yes, it will in the full release! We don't know if they'll release this earlier or not.

How do I get rich soil?
Harvest crops! No need to dig around looking for it, just harvest your garden of veggies and you'll eventually find some! I did a test with 100 tomatoes to get a rough estimate of the drop percentage, and I'd say it's a 7-10% drop rate, so it's just really rare! You can do it!

Is you question not listed here? Feel free to ask!

Bugs and Fixes

If you cannot find information or help for your issue in this thread please contact support at https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/ (Thank you to Rivia for providing the link!)

Game Breaking Issues

1. Australian and New Zealand players will get Initialisation error 7 after logging out with the gold energy buff. This means that they are unable to log back into the game. Also seems to cause an error with food items where they will not always work the first time being used. (Fixed by changing your computer clock time zone to an unaffected timezone, though this does not prevent the issue happening again) -> Patch released 16/09/2022 Fixed issue

2. Save files are being lost. Issue cause and fix unknown (more information need - source multiple threads on Steam, unknown if issue is on multiple platforms, currently being advised to backup game save files)

3. Reports of new Initialisation error 5 -> seems that this could be related to save file issues Thanks PheonixBlade666! I'd recommend contacting the official game support for help!

4. Since Patch 2 (20/10/2022) the game has been reported by multiple sources as running poorly with poor frame rate and with connection errors! Assumption at this point is that the patch has not optimised as expected.

Quest Issues

1. Items that spawn after object interaction or objects required for quests can spawn in unreachable locations breaking quest completion. Donald's House being a major issue in this regard.

Originally posted by shadowbane:

go into furniture mode in that area and you should be able to move or remove the object preventing you from reaching them

Above fix works for items that are unreachable on the main map and not inside houses. -> Patch on 16/09/2022 has fixed Donald's House spawning issue

2. Quest givers will sometimes not accept their quest items, leaving quest completion impossible. (Logging in and out seems to be the most often fix)

3. Moana's Boat Quest is reported as having a specific item drop bug, with the item being cyan in colour and either being hard to notice on the sand since it appears much like a shell OR being found in unexpected locations far from where it was meant to drop (IE near Mickey's house, Goofy's House etc) -> No fix or workaround needed?

4. Quest drops will bug out in Scrooge's Shop and other buildings where they are optional to complete (ie the character is not in the location for a quest related reason). The objects dropped will not appear (most notably memory orbs). -> 16/09/2022 Patch was meant to fix the Scrooge Shop issue, however most report that it is NOT fixed,

5. Elsa's cooking quest must be completed carefully or it will become impossible to complete due to a single item in the quest being easy to use too early or catch too early. -> 16/9/2022 patch resolved issue and patch notes have details of how to fix issues with further herring problems.

6. NPCs who need to be in a location for a quest may not show up and make the quest impossible to progress -> New patch has not necessarily fixed the issue. Recommendation is to have the 'follow' quest as your active quest and to not have any other NPCs following you (hanging out etc).

7. Wall-E Quest with fire-extinguisher hand in is glitched were objects will not appear in inventory and make quest impossible to complete -> 16/09/2022 Patch has fixed issue -> marydmoomey reporting this issue is also not fixed, have not seen many other reports on this, if true than it's highly possible the last patch fixed only one issue

8. 'A Friendly Exchange' Quest is known to be bugged, as the light bulb cannot be picked up (multiple reports) -> no known fixes

9. Elsa's may become stuck in her cave during the first quest and unreachable, making it impossible to hand in necessary quest items to upgrade the pickaxe. -> Have read that the cave is considered her home and that she will eventually leave. Most characters will port to other locations around the map randomly (ie the restaurant) so if you leave her for a while she should fix herself (theoretically)

10. Mother Gothel's introductory quest is glitched. Merlin and Ursula will sometimes decide they do not want to talk to each other by getting stuck in various places around the map. -> No fix reported as of yet, but would assume a quick restart should reset pathing issues.

11. It is possible to find duplicates of multiple quest items along with quest items that cannot be used as of yet. Including the notorious Glittering Herring, Swamp Water and many more. -> I would assume taking advantage of the chest removal glitch would sacrifice these items and send them to their burial grounds, godspeed herring, godspeed. Would not advise sacrificing items not yet used in quests.

12. The Secret Door for Mickey's final quest can be buggy if you put the wrong gems in. It may not allow you to change the gems to be the correct code -> no fix known at this time, be careful with your placement!

13. Anna's Rock Soup quest needs to be followed to the letter otherwise it will not work! You need to pick the spices before making the soup otherwise it will not register the soup being created. -> POTENTIAL FIX!

Originally posted by Puppy Prince Skyler:

In the Frozen realm, look around on the ground for little rocks. DIG on those spots with your shovel to pick up extra craggy rocks. I had the same problem and this resolved it.

14. It looks like from most reports of quest bugs that if a quest requires certain quest items for crafting, you should have them in your inventory rather than in chests or the quest will not register the item being created in some cases (Mother Gothel's Willow quest, Anna's rock soup etc) -> Unfortunately if you've encountered these bugs, the items are used and it's too late, prevent the bug by making sure all crafting items are in your bag.

15. Ariel and Wall-E do not like to talk to each other on one of their quests -> Now has a fix! https://steamcommunity.com/app/1401590/discussions/0/6382186451025058809/

16. Multiple NPCs who need to talk to each other for Quests will not complete conversations. Either they will not path to each other, not complete the conversations or have other issues. -> No fix, not sure what is causing the issue.

17. Memories sometimes won't unlock properly leading to quests that rely on memories to be impossible to complete. -> Unsure of any fixes at the moment.

18. Ursuala's Lair Sweet Lair Quest as of Patch on 20/10/2022 does not have a paper in Goofy's house, prior to this update there was.

19. A Deal with Ursuala is reported as bugged as the pedestals cannot be interacted with as quest intends (holding crystals etc)

20. The Great Blizzard appears to be bugged on the second part of using the watering can. No current work around.

21. Boss Up quest can glitch out and not allow progress past the step to find a mystical sword in the forest of valor. -> no known work around.

22. Upon giving quest items to some NPCs the quest menu for giving the item may bug and stay open, forcing the user to close the game to reset. -> No known fix other than closing game.

Inventory Issues

1. Using some items results in them being phantom objects within the inventory, unsellable and unable to be dropped or movable to any other container. (Logging in and out seems a fix)

2. Some friendship rewards reported in multiple steam threads as not appearing in inventory spaces they are meant to be in ie furniture, character or clothing customiser -> One report that the items appear after completing the quest unlocked on the same friendship level, however many of the quests are bugged and cannot be confirmed

3. Objects may not be in your inventory when you re-enter the game -> part of the save instability issue?

4. Money is not being properly put into player accounts when recieved from quests.,

Object Issues

1. Current collectable spawn rates are 'broken' in that eventually all collectable items in biomes with a blocked area will eventually only spawn on the side the player is unable to access (multiple reports) -> current workaround is to move the area wishing well to the desired side of the map and collect desired items. ( TY to monsterparty, Shiiro and Xayners for their contribution!)

2. When 'crit' collecting an item the timer to collect the multiple spawns on a crit seems broken as the music will play but items will disappear, making a true completion of a crit impossible a majority of the time (Thanks belleofthebooks96) -> Fix is unknown

3. First Patch seems to have bugged item spawns of all kinds. either with their rate of spawn or with the ability to pick them. We're talking wood, mushrooms, spices etc. There is also an issue with planting food as it becomes uncollectable or bugged out in various forms. This INCLUDES quest items that need to be planted (IE Merlin's final quest)-> A potential fix is to use the time skip method to reset your game spawns -> Turn your computer clock forward by a day or more and wait for the day to pass, I have not had the bug so I have not been able to test this myself TY Clabunny, Crazycatlady, and CelestialLady for the bug information and to RyokuDry for the potential work around)

4. Chests disappear if placed in the way of where a door appears when purchasing a new room. Its contents however appear to somehow be intact theoretically given that any food items in the chests are still usable at any cooking spots. -> chests can now be in front of doors, but the doors are still accessible

5. HUGE issues with object placement. Items are not properly despawning when being removed so they do not show up back in the item inventory and are getting lost. Sometimes item placement will not save correctly, this sounds like an issue with outside and not with house decoration. -> Thanks to Calipeth for a lot of Object bug information! Still going through it and trying to figure out what has and hasn't been put in this list!

6. The plateau is meant to have fishing spots but they are not spawning on PC.

7. The Badlands are meant to have ravens but they are not spawning on PC. -> Fixed by 20/10/2022 patch

8. Applying the 'Even More' variety of Fishing Rod elixir may be bugged and not leave the rod as intended (meaning certain fishing items cannot be obtained) - currently no known work around.

Player Issues

1. Changing Clothes has multiple glitches (reported as only some clothing options working, clothing changing to different options on exiting the avatar customiser) -> Not confirmed fixed in patch, but reported as fixed by some sources

2. There's a visual glitch where the player's legs will clip through clothing or spin around? I'm finding the exact details hard to pin down, also reports it causes the game to become unstable. Please post more information!

3. Certain names seem to cause the Player to not have the entered name register in the game. The characters will refer to the PC as 'Player Name'. There are multiple reasons or theories as to why this occurs. Obviously censorship of inappropriate names, however some names used do not have any possible reason for censorship. -> There is currently no name changing in the game, but the fact there is no warning of censored content or unaccepted names is an oversight by the creators of the game.

NPC Issues

1. NPC characters will at times not respond to the 'follow' command (True fix unknown, trying to log in and out on my end only sometimes fixed this issue, need more info)

2. NPC characters can trap players in certain locations. (Chez Remy reported as a location - Thanks Xayners and RubyFlameLover) -> USUALLY if the character is hanging out with you, telling them to stop following will make them movable so you can push past and/or they will walk away on their own

3. NPC characters are no longer consistent in being movable (IE you cannot predict wether or not they will be an immovable object) => I would guess this was caused by the patch, not sure if there is a viable way to fix this on player side, and would need to be addressed by customer support.

4. Critters are not able to be fed. At times the inventory will not allow items to be given. -> all fixes have been tried and not worked. Thanks to Nishino for all the amazing information on this issue!

5. NPCs in Remy's Restaurant are not showing their wanted dishes for some users

6. Critters may not give out gifts for being fed appropriately. (Need more information)

Visual Issues

1. In Remy's restaurant there is a table with mysterious floating plates. Does anyone know if upgrading the restaurant fixes the issue? -> Upgrading the restaurant does not fix, thanks Eva Elskov

Loading Issues

1. Ursula's house is reported as causing the game to lock. ->

Originally posted by Shiiro:

I'm not sure if you play in full-screen or windowed mode, but I've noticed I have to click outside the game and back in the game (or alt+tab] before it'll continue 'exiting'

UI, Control and other interface Issues

1. Controls sometimes stop responding and then sometimes just start working again (Game restarting fixes if they don't magically come back, honestly have no explanation for this)

2. There are various forms of UI function loss reported. Some are as severe as causing all forms of in game menu (Inventory, map etc) to be inaccessible meaning the game needs to be quit via eternal functions like task manager. NPC interaction is still available as is cooking and gathering. Reports of tool use being available vary (Thanks to Knight for a detailed contribution leading to a huge overhaul on this issue!)

3. The map may break after fast travelling causing only the player icon and the main well to be shown. Playing with the map may cause the menu to close but then cause the full UI crash resulting in the player to need to exit the game via external means (task manager etc)

Event Issues
1. Event items will sometimes on being bought not appear in the customisation inventory they are meant to be in but may still be greyed out as if purchased and currency appropriately deducted. (No fixes as of yet)

[love-less_beloved]

Originally posted by Xayners:

Originally posted by love-less_beloved:

Can I have some more information? Is this making your Merlin quest impossible to complete? Are there no mushrooms spawning at all on the accessible side of the map? Have you attempted to harvest all spawning items to see if that allows for mushroom spawns?

The problem is, the game will spawn materials (Mushrooms, garlic, hardwood, etc.) in locations that you can't access yet until later on and the current work around is to move the well to the other side to teleport and collect all the materials to get them to start spawning on the other side again. Essentially the game makes you cheat in order to progress.

Thank you! I will add this issue and various workarounds!

[Xayners]

Other glitches I've come across:

There also a weird glitch where the items in Goofy's stall become invisible at 4am but then reappear at 5am. (Yes, specially from 4am-5am/reset, this happened to me two nights in a row.)
NPCs can trap you in Chez Remy after you're done cooking because they'll be in the space between the stove and the wall and you have to wait for them to move to be able to leave.
Anna and Kristoff get a little too handsy with each other in their house because they'll both be stuck between the book case and the stove making interacting with them impossible until they move.
During a quest Ariel's AI ignores that you need to talk to her and she'll swim by the rocks making it hard to finish the quest.
There's an item in one of Donald's quests where it's stuck under the table and you have to go between the book cases, face the table, turn the camera so that the wall behind you disappears and play with the camera and hope you'll lock onto the item to pick it up.
The Stone Soup quest where if you make the soup using ingredients from your chests instead of in your inventory, it won't mark that you already have the needed ingredients and you have to make the soup again after making sure the ingredients are in your inventory and after the quest is finished, you have a stone soup stuck in your inventory or a chest because you can't eat it, sell it, or drop it.

[brahminsteak]

I'm stuck on the Wall-E quest where you have to give him the 3 items. The fire extinguisher did not appear in my inventory. I've tried restarting and everything but it still is just gone.

[Knight]

Originally posted by love-less_beloved:

Originally posted by Knight:

a bug where you can't move or do anything after fast travel then entering map again the map disappear and you can't click anything in menu or you can but nothing shows. you can't use tools only cook and harvest etc.

Can I have some more information? This looks like a version of the Map/Quest etc Menu bugs, but also sounds like it could be its own issue.

Are you unable to open any menu in the game? Are you only able to exit the game via external functions (IE using task manager)? Are you able to interact with characters and give items? Does this bug reoccur on entering the game?

yes it keeps happening every time i play and i could open and click the menu but it's stuck on the disappearing map the only thing dhows in map is fast travel again then when the menu stuck on one of the menu icons and can't click anything after that then when i get off menu the i can't get back in. i can'y use tools or enter items/wardrobe/town. i can only go around town and home and do stuff like cooking, harvesting, picking up items. i can interact with characters and give them gifts from my inventory but i can't enter inventory otherwise.i can close the game by closing window game or by task manager but i can't close the game in the menus. i hope this helps.

[love-less_beloved]

Originally posted by Knight:

Originally posted by love-less_beloved:

Can I have some more information? This looks like a version of the Map/Quest etc Menu bugs, but also sounds like it could be its own issue.

Are you unable to open any menu in the game? Are you only able to exit the game via external functions (IE using task manager)? Are you able to interact with characters and give items? Does this bug reoccur on entering the game?

yes it keeps happening every time i play and i could open and click the menu but it's stuck on the disappearing map the only thing dhows in map is fast travel again then when the menu stuck on one of the menu icons and can't click anything after that then when i get off menu the i can't get back in. i can'y use tools or enter items/wardrobe/town. i can only go around town and home and do stuff like cooking, harvesting, picking up items. i can interact with characters and give them gifts from my inventory but i can't enter inventory otherwise.i can close the game by closing window game or by task manager but i can't close the game in the menus. i hope this helps.

It really has, I've edited the entry on the UI menu glitch to reflect what you've reported. Thank you so much!

[Knight]

Originally posted by love-less_beloved:

Originally posted by Knight:

yes it keeps happening every time i play and i could open and click the menu but it's stuck on the disappearing map the only thing dhows in map is fast travel again then when the menu stuck on one of the menu icons and can't click anything after that then when i get off menu the i can't get back in. i can'y use tools or enter items/wardrobe/town. i can only go around town and home and do stuff like cooking, harvesting, picking up items. i can interact with characters and give them gifts from my inventory but i can't enter inventory otherwise.i can close the game by closing window game or by task manager but i can't close the game in the menus. i hope this helps.

It really has, I've edited the entry on the UI menu glitch to reflect what you've reported. Thank you so much!

no problem. i hope we have the fix soon. i reported it to the devs as well.

[Lindisho]

I don't know where I should have posted this problem, but the one bug that I haven't seen anyone else talk about is a glitch where I can't collect my pixar fest items even though I have enough points. I tried to get more points hoping it would fix it, but when I collected those points, my total pixar fest points went from 30 to 20. Now that I'm trying to collect more points, it goes up again now, but still day after day I can't collect items. It just shows this text - the requested transaction could not be completed. I hope they will know about this bug and fix it!

[saphire_dance]

I've had an issue with my hangout buddy freezing and flickering when going to find their item. The fix is to say goodbye and wait for them to walk away then ask them to hang out again. They then run back and find the item that they glitched on before.

[Jedi slayr]

Originally posted by love-less_beloved:

Originally posted by mrjamie7:

when is the update? i have that error 7 message and im not restarting again lol

You don't have to restart your save file, you simply need to open the game again with the new timezone set on your computer clock. You can then change your clock back after entering your save. Just make sure to not exit with a gold energy bar again or you'll have to use the fix again.

I went 2 days foward and i still got the message

[Vyoletta]

At the moment I have the problem that quest items (only from Elsa) aren't removed from my inventory after I have finished the quest. So multiple slots of my inventory are blocked and I can't remove those items.

[Rivia]

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

Link to contact support with feedback/bugs etc

[Miss P.]

Another one :
with Vaiana when I speak to her (small talk) in the village, the dialogue is buggy. No answer, no esc, nothing. I need to stop the game with steam. I got this one time.

[Lindisho]

Originally posted by Rivia:

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

Link to contact support with feedback/bugs etc

Thank you!

[Kaleryna]

Has anyone figured out the trick to make Elsa explore the cave with you yet? Or is this something that the patch hopefully will fix?

[AlissiaHeart]

is anyone else getting the glitch where one of your legs will just randomly disappear at the thigh or get one gets incredibly massive except where it disappears just above the knee? I've been getting it every time I play and the only fix is restarting. If I ignore it or don't notice it under a dress or skirt the game just gets progressively more glitchy until I exit.