Crystal Key from Ursula Disappeared!!!

[annette.tubbs]

The crystal key from ursula disappeared from my pockets. Any ideas how to fix this? I can't complete a lot of tasks due to this.

[PlayerNumeroUno]

That's strange don't see anything about a vanishing crystal key in the wiki: https://dreamlightvalleywiki.com/With_Great_Power...

This happened to my friend with a different quest a while ago and support sent her the piece she needed quickly.
Here's the link to put support ticket in: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/