Sundial Gears - Disappeared

[ꪆꨄ︎ৎ Ana]

So, I catched the last one which was 10 and asked me to go talk with rapunzel and now one is missing and i cannot find anymore on the entire isle. For some reason, one of them literally disappeared when I catched the last one, asked me to go to her and then appeared "make sure you jave all of them in the inventory" and that's when i found one was missing since I just catched it ???? How do I proceed? There none to be found.

[ꪆꨄ︎ৎ Ana]

Conkrete님이 먼저 게시:

I opened a ticket with Gameloft, and they replied yesterday,

"We are aware that a few quests have had their progression halted because of the items being stuck or not appearing/resolving quest objectives. We will be releasing a fix for these soon."

They fixed it today. I got an update for the game and after updated the gears appeared correctly on my inventory.

[dreamfall92]

Still not fixed for me. 2 gears went missing after catching the no. 10.

[PlayerNumeroUno]

My friend just had this happen she's missing 4. The quest went from collecting the sundial gears to now for her says to make sure all the gears are in her inventory?

At the same time I completed the gear quest in my game....

We don't know how to put a ticket in or how to let gameloft know our game account...

This is why I hate questing in this game so bad. Perhaps a quest reset button...

Update: She got her ticket in, everything's going to be fine. I have to step up and provide meat but having to jump though hoops to get to it. Thank goodness for multiplayer.

[PlayerNumeroUno]

My friend also mentioned she was in the middle of this quest while allowing me to visit her valley via the multiplayer. Likely while enabling multiplayer while on these types of quests is the problem, likely picks up last save point and deletes content after save point while multiplayer is enabled? No idea, just theory.

[PlayerNumeroUno]

Update: Gameloft sent the gears to my friends mailbox next day. What impressive turn around time. Thank you for helping my friend Gameloft! A+++ Service. Impressive.

Here's the link she used to submit a ticket in case anyone else has this problem: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

[houckmckayla]

Still no fix for these as of today. I’m stuck on this and the catching the eel quest. Definitely can’t restart them, I’m months and months and months beyond both quests.

[AlexandrinaDST]

Hi, it’s july and had the same problem. It said i had 9/10 while i had 10, also in shown in my inventory.

So I just walked around and saw a green jewel (Peridot) that laid on the ground and went to pick it up.
And then all of a sudden the quest said i had 10/10.

Maybe that could help with you guys as well?
I know it’s super random but it worked for me apparently 🫡