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Took me several attempts. I customized two of the white mickey ears. First attempt I changed just the color, the second I colored and added a motif. I saved both times, put them on and nothing. I deleted them, put on a regular ball cap. Went back into Inventory, Wardrobe, Customize and chose the same white mickey ears, changed the color and saved. Exchanged ball cap to ears and nothing. Frustrated I exchanged the ears for the ball cap again and it completed. It makes no freaking sense. I did nothing different in customizing other than the color and used the same white mickey ears. All I can say is try multiple times and try putting on a hat to exchange back and forth and see if it completes for you too.
go to the dressing room, match them and put on white Mickey ears and then just color them in if you're all about getting the job done.
Nope. All customized clothing stay in the customize section. Did you manage to get it fixed? Sometimes exiting the game and going back in helps. Like Firefly said, sometimes you have to keep trying to do it a couple of times for it to take. It's happened to me before too.
I've gotten 40-50 of the normal red garnets by now.
I haven't done or changed anything special. Just ran my tour again and got the shiny garnet.