Game won't even launch.

[RiverVictorious]

It gets to a point in the load up and crashes. Done it 5 times already at the exact same point. I have imported my avatar from the maker. Using 512gb Steam Deck. Anyone know any fixes?

[🔆PERSEITH]

Same thing !
I hope someone can resolve this

[RiverVictorious]

I have requested a refund now. Though I have also been double-charged for it. 😶

[CapybaraBabe]

I'm still having this problem. Does anyone have a solution?

[RiverVictorious]

Start up on your pc if you have one and maybe the cloud save will force the Steam Deck to start up the save file and miss out the corruption that stops it from loading?

[swing2685]

Same for me. So frustrating!

[Belark]

Same boat here. Intro Disney screen, and then black screen with just a star in the corner.

[thedarktiger]

I have the same problem here.
Disney logo, Gameloft logo.
Then, when I first launch the game after a reboot, a loading bar and spining star, and when the ar is full, freeze.
Any consecutive lauche don't show a loading bar and just freeze after two star spin.

After a rebbot, I tried updating "Visual studio 2022 runtime", adding the game as an exception for the anti virus, and "run as admin".

I never run the game, I freshly buy it, so maybe it needs to contac some server to kick things off, but can't for any reason?
Any other ideas?

Edit:
I am on windows not on the Steam deck

[Maz]

Originally posted by thedarktiger:

I have the same problem here.
Disney logo, Gameloft logo.
Then, when I first launch the game after a reboot, a loading bar and spining star, and when the ar is full, freeze.
Any consecutive lauche don't show a loading bar and just freeze after two star spin.

After a rebbot, I tried updating "Visual studio 2022 runtime", adding the game as an exception for the anti virus, and "run as admin".

I never run the game, I freshly buy it, so maybe it needs to contac some server to kick things off, but can't for any reason?
Any other ideas?

Edit:
I am on windows not on the Steam deck

I figured out a fix. I launched disney from a PC, skipped the starting cutscenes, and saved the game. After that, I got back on the SD, and the game now works fine

[thedarktiger]

Thanks for your infos.

Unfortunately, I am on PC, and don't have any other gaming console/device.
I think the problem com from first lauches, maybe a file is no created / present and if you copy it from an other copy, it works.

[Maz]

Originally posted by thedarktiger:

Thanks for your infos.

Unfortunately, I am on PC, and don't have any other gaming console/device.
I think the problem com from first lauches, maybe a file is no created / present and if you copy it from an other copy, it works.

My next thoughts are to try a different PC, run the initial cutscene part, save, then close the game (or maybe ask a trusted friend/family member sign in for you on their pc and do the above).

I wish you the best of luck in getting this resolved.


Edit: Someone in a different thread mentioned changing the compatibility settings fixed it for them

[thedarktiger]

I unfortunately don't have any other computer (not 10-15 years old at least), but I may try to connect from a friend / relative computer.

As for compatibility, I tried that too, but it didn't changed anything alas.

[thedarktiger]

After trying to use "DXVK" (a Vulkan translation layer for Direct X, it appears that the game uses DirectX11).
(you can find it here to try for yourself https://github.com/doitsujin/dxvk/releases
Thanks to the Stray fix for Win7 https://steamcommunity.com/sharedfiles/filedetails/?id=2837492423
And thanks to the friend whom give me this link)

Anyway, the game runs and then crash, and a bit further in the logs, I can read:
warn: D3D11: Failed to write shared resource info for a texture
warn: D3D11Device::OpenSharedResourceGeneric: Handle not found: 0x400018c0
warn: DxgiSwapChain::GetFrameStatistics: Semi-stub

So, I guess, the program can't create a buffer to decompress the intro video and freezes at this point.
I guess that copying the intro video from an other source may work and that's why it fixes the Steamdeck version?
If I have any other info, I will post here.

[konsta72]

same problem, get disney and gameloft screen, then a black screen with a star in the bottom, which freezes after turning twice. reinstalled game, but still the same problem, tried to contact gameloft, but got no answers. will refund now ;-(

[QueenDragonwolf (Enty)]

Originally posted by thedarktiger:

I unfortunately don't have any other computer (not 10-15 years old at least), but I may try to connect from a friend / relative computer.

As for compatibility, I tried that too, but it didn't changed anything alas.

I had issues launching the game after playing it for awhile. Ended up Uninstalling it and reinstalling it to a different drive. If you have multiple drives in your computer try a different drive? If not just try to reinstall it.

As long as you enabled cloud save you should be good (assuming this isn't your first launch.)

[Sebithial]

Same problem here on my 512 GB Steam Deck. Can create an avatar but as soon as you get to the scene that shows the castle after that, it's a 100% crash.
No imported avatar or anything like that.