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Edit: the collection has noted that the character is maxed but the rewards are not showing in the clothing or furniture sections of the collections
You haven’t done anything wrong, and it isn’t a bug in the game. This is actually part of the game’s design, it just doesn’t do a very good job of explaining it.
While the level 2-9 rewards are gained by simply reaching those friendship levels, the level 10 reward is only given to you when you complete that character’s story arc.
Disney Dreamlight Valley: How to unlock level 10 character rewards
Elsa’s dress can only be unlocked by completing all her quests
Each character has a series of Friendship Quests, and as you reach each friendship level the next chapter of these Friendship Quests is made available.
To unlock the final character reward, then, you have to not only reach level 10, but also complete all of that character’s Friendship Quests (the last of which is only available once level 10 is reached).
Once you complete the final quest, the character will then gift you with the final reward and it will finally be in your inventory.