General Solutions for Game Issues (For Game Crash, Game Shutdown, Etc.)

[jacktoQA]

1. When encountering a problem, it generally can be solved by doing the verification of game file integrity. Please follow the following instructions. https://support.steampowered.com/kb/2037-QEUH-3335/verify-integrity-of-game-cache

2. If you can’t solve this problem with Verify Integrity, please remove the game and reinstall it.
In addition, delete the 'LF' folder in "%LocalAppData%".
To preserve, please back up saved files and avatars before removing the folder.
The save files are in "%LocalAppData%\LF\Saved\SaveGames".
The avatars files are in "%LocalAppData%\LF\Saved\Avatars".

2-1. Please reset the graphic settings to default.
If you are unable to reset the settings for any reason, please delete the 'Settings' folder from the path below.
"%LocalAppData%\LF\Saved\SaveGames"

2-2. Please change your graphic settings to lower.

3. Free up space on the drive where the game is installed.
*If your game is taking a long time to download from Steam, please secure more free space than required. (or please uninstall the game and then reinstall it.)

4. Please update your graphics driver to the latest version.

5. Please check the system requirements.
(GPU, Memory, Etc.)

6. Change the paging file size for virtual memory.

7. If you are using an antivirus program, please register it on the whitelist before the game is installed and run.

8. Please check the anti-cheat solution guide.
https://www.easy.ac/en-us/support/game/issues/guide/
The re-install the anti-cheat method for our game.
'Manage' - 'Browse local files' - run the 'UninstallAntiCheat' - run the 'InstallAntiCheat'

9. Please re-install the Steam. And run the Steam as administrator.

10. Please run the game as administrator.
(Please check the rights of the user regarding the game file inside steamapps folder.)

11. Please re-install the OS(e.g. Windows).

12. "Unreal Engine is exiting due to D3D device being lost." or " "GameThread timed out waiting for RenderThread after xx secs" occurs.

12-1. Please change the 'Display Mode' setting. (Fullscreen, Windowed)

12-2. Please change the 'V-Sync' setting.

12-3. Please change the 'Preloading Level' setting.

12-4. Please reinstall your sound driver.

12-5. Refer to the case of 'GROUND BRANCH'. (https://steamcommunity.com/app/16900/discussions/1/1640917832748442812/)

Fix from Ed Burgess (Epic Staff)
(https://answers.unrealengine.com/questions/545292/unreal-engine-is-exiting-due-to-d3d-device-being-l-3.html)

Method 1)
Go to the this link: https://msdn.microsoft.com/en-us/library/windows/hardware/ff569918(v=vs.85).aspx
There you will find a section called TdrDelay it gives you all the information you need to create a registry key that will change the delay time
To open your registry open your start menu and type "run" once the window is open type "regedit" and hit OK
Now you should have Registry Editor open this is where you will use the info at the website I just linked.
First navigate the key path HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
Right click on GraphicsDrivers and go to new> DWORD (32 bit) value
You will see a new key appear make sure to name it "TdrDelay"
Right click it and select "modify"
Under Value data enter 10 (this is the number of seconds to delay) make sure you have Decimal selected as the base
Hit okay and restart your system

Method 2)
Download the program (TDR Manipulator) and change the value of TdrDelay.
Please refer to the link on the Ground Branch.

I hope the above things help you guys but we can't help all players now.
We keep developing our game so please stay tuned.

And you have other questions, feedback, or something send us a note at [e-mail]

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1. 대부분의 문제들은 스팀의 무결성 검사를 통하여 해결이 가능합니다. 먼저, 아래 방법을 시도해보세요. 검사방법은 이 링크에 설명되어 있습니다.
https://support.steampowered.com/kb/2037-QEUH-3335/verify-integrity-of-game-cache?l=korean

2. 만약 무결성 검사를 통해 해결이 되지 않는다면 게임을 삭제 후 재설치를 권장합니다.
추가로 "%LocalAppData%" 내의 'LF' 폴더를 삭제해주세요.
해당 폴더를 삭제하기 전 반드시 세이브 파일과 아바타 파일을 백업해주세요.
파일의 경로는 다음과 같습니다.
"%LocalAppData%\LF\Saved\SaveGames"
"%LocalAppData%\LF\Saved\Avatars"

2-1. 그래픽 설정을 기본값으로 설정해주세요.
만약 어떠한 이유로든 설정을 초기화할 수 없는 경우, 아래의 경로에서 'Settings' 폴더를 삭제해 주세요.
“%LocalAppData%\LF\Saved\SaveGames”

2-2. 그래픽 설정을 더 낮은 값으로 설정해주세요.

3. 게임이 설치된 드라이브의 여유 공간을 확보해주세요.
*스팀에서 게임을 다운로드하는 데 오랜 시간이 소요되는 경우, 요구되는 용량보다 더 많은 여유 공간을 확보해주세요. (또는 게임을 삭제하신 후 설치해주세요.)

4. 그래픽 드라이버를 최신 버전으로 업데이트 해주세요.

5. 시스템 요구 사항을 확인해주세요.
(GPU, 메모리 등)

6. 가상 메모리의 페이징 파일 크기를 변경해주세요.

7. 백신 프로그램을 사용 중인 경우, 게임을 화이트리스트에 등록 후 설치, 실행시켜주세요.

8. 안티 치트의 공식 가이드를 확인해주세요.
https://www.easy.ac/ko/support/game/issues/guide/
안티치트의 재설치 방법은 아래와 같습니다.
'관리' - '로컬 파일 보기' - 'UninstallAntiCheat' 실행 - 'InstallAntiCheat' 실행

9. 스팀을 재설치 해주세요. 그리고 스팀을 관리자 권한으로 실행해주세요.

10. 게임을 관리자 권한으로 실행해주세요.
(steamapps 폴더 내의 게임 파일에 대한 사용자 권한을 확인하세요.)

11. 사용 중이신 OS(윈도우 등)를 재설치 해주세요.

11. "Unreal Engine is exiting due to D3D device being lost." 또는 "GameThread timed out waiting for RenderThread after xx secs" 라는 오류가 발생했을 때

11-1. 화면 모드를 변경해주세요. (전체 화면, 창 화면 전환)

11-2. 수직동기화 설정을 변경해주세요.

11-3. 사전 로딩 수준 설정을 변경해주세요.

11-4. 사운드 드라이버를 재설치 해주세요.

11-5.'GROUND BRANCH'의 사례(https://steamcommunity.com/app/16900/discussions/1/1640917832748442812/)

https://answers.unrealengine.com/questions/545292/unreal-engine-is-exiting-due-to-d3d-device-being-l-3.html

Ed Burgess (에픽 게임즈 개발자 답변)
방법 1)
- "실행" 에서 "regedit"을 입력합니다.
- 'HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers' 경로에서 우클릭하여 "새로 만들기", "DWORD (32비트) 값"을 클릭합니다.
- 새로 생성된 값의 이름을 "TdrDelay"로 변경합니다.
- 새로 생성된 값을 아래와 같이 수정합니다.
값 데이터 : 10 / 단위 : 10진수
- 컴퓨터를 재시작합니다.

방법2)
안내된 프로그램(TDR Manipulator)을 다운받아 TdrDelay의 값을 변경해줍니다.
Ground Branch의 링크를 참고해주세요.


위의 것들이 도움이 되었으면 하지만, 지금 당장은 모든 유저분들께 도움이 될 순 없습니다.
현재 게임을 계속해서 개발중이기 때문에 지켜봐주시면 감사하겠습니다.

이 외에도 질문, 피드백 등 기타 의견이 있으시다면 메일을 보내주세요.
[e-mail]

[Wit Tier]

game doesnt start after latest update. Screen stays black even after i validated all files

[karloska22]

I've same problem.

[GAMERPROBR]

jogo em japonês, mesmo mudando na steam, que porcaria mano

[murphnastyflex2]

I just tried to load my save that has A LOT of time and effort put into it. The thumbnail shows what i was looking at when i saved last night before bed. But now when i load it, it loads an old save from a completely different playthrough. Same with all the autosaves. I'm about to lose my ♥♥♥♥. This had better be fixable

[Astraeus]

LMAO reinstalling your OS because of an issue with game? Nah fam, at that point it's the game's issue.

[Русcкий/МЕДВЕДЬ:)]

good afternoon, please tell me, and when they don't add a creative mode to the game, in order to just have fun with friends, they used trainers before, but now there is no such possibility, since they updated the game, it would be very cool to add a creative mode

[BEY92]

Please make it Possible Savedatas to deleting

[Svitoi]

а на русском

[RpChef]

toda vez que o jogo tem uma atualização ele baixa do 0 tudo de novo, tá dificil...

[QuanWei]

傻逼游戏

[onyx]

FIX YOUR GAME ! IT`S NOT OUR JOB TO FIX YOUR GAME, IT`S YOUR JOB !

[HeXPossession_TTV]

Originally posted by Onyx:

FIX YOUR GAME ! IT`S NOT OUR JOB TO FIX YOUR GAME, IT`S YOUR JOB !

Have you tried seeing if your antivirus is blocking it from launching? my friend had that issue

[RealChris]

I Am On Steam Deck, Worked Just Fine Until Last Update, N Then Boom, Exits After It Tries To Load, Get Some Black Screen N Exits.

[HeXPossession_TTV]

Originally posted by RealChris:

I Am On Steam Deck, Worked Just Fine Until Last Update, N Then Boom, Exits After It Tries To Load, Get Some Black Screen N Exits.

They did edit some graphical stuff have you tried changing your graphic settings?? I had to turn some of mine down even on my good pc because for whatever reason the render increased.

[RealChris]

Originally posted by NikkiAnAngelTTV:

Originally posted by RealChris:

I Am On Steam Deck, Worked Just Fine Until Last Update, N Then Boom, Exits After It Tries To Load, Get Some Black Screen N Exits.

They did edit some graphical stuff have you tried changing your graphic settings?? I had to turn some of mine down even on my good pc because for whatever reason the render increased.

No, Bc It Won't Boot To Menu, However, I Can Boot To Last Known Build Which Is 1.3.2 N Try. Bc That Version Still Works On Steam Deck.

Update - I Tried Changing Resolution, GPU Settings In The Lower Version Build, Exited, Opened Game With Latest Update, And Act's As It Will Load, But As Soon As It Updates All Files Like Anti-Cheat Thingy Then Pop's Up For A Millisecond, Goes Right Back To Game-Play Page Of Steam I Tried All Proton Files, And Nothing Worked, Acts The Same Regardless What I Do, Seems Their Launcher Just No Longer Launches The Game At All With Newest Update On Deck, But Launching Previous Build Of 132, Works Just Fine, Can't Uninstall Steam Bc I'm On Steam Deck, And Won't Do That Over One Game, If I Had Issues All Across The Board, Then I Do Re-Installation Of Steam Deck, But Since It Works With 132, Guess I'll Just Stick To That Build, Latest Update Bricked The Game For Me On Steam Deck. I Even Set Steam Settings With All Resolutions At No Available Solution That Works Thus Far. Whatever Their Update Was, It Bricked It On Steam Deck, Sadly.

Hopefully Someone Else Using Steam Deck Has A Solution Later On.