The FMVs flicker incessantly

[Allard]

GOG user here, but since devs and CMs never ever visit GOG forums, I might as well post here:
The FMVs in BR1TC flicker constantly which makes them absolutely unwatchable. They do no such thing in BR2TC. Didn't do it in the original game either, IIRC.

[Wazatsu]

I'm on steam and i got this trouble too.

[Ziggurat | Alex]

We have seen the FMV flicker issue on very few systems in our tests of the game on a wide range of systems, and we find it does not persist in most cases. Terminal updated the game to render the upscaled cutscenes with a solution we found to have a much wider range of compatibility than the cutscene player in the original game. We would recommend ensuring all your graphics and display drivers are up to date, and that any graphics drivers or software you can configure to ensure the game is correctly connected to your dedicated graphics driver are set up properly (this might be done through Nvidia Control Panel or a similar tool, depending on your system). We would also suggest trying lower resolution settings from the game's launcher, especially if your system is below the Recommended system requirements shown on the Steam store page. We also recommend only playing the game on a single display if you are running a multi-display setup.

You can also send a support request if this issue persists and you would like us to investigate a fix that may be specific to your individual configuration (this may also help us in identifying why this problem may be occurring on only certain systems). When sending a support request, please run dxdiag from the Windows start (or Run) menu, then choose 'save all information', then include the generated text file as an attachment to your email to [e-mail].

[Allard]

Originally posted by Ziggurat | Alex:

and we find it does not persist in most cases.

...what does that mean? It'll just magically go away or I just have to endure the first ten seconds of the intro and it'll cease? Doesn't seem to be the case for me and good thing I don't have epilepsy, otherwise I'd already be on my way to meet St. Peter.

Originally posted by Ziggurat | Alex:

Terminal updated the game to render the upscaled cutscenes with a solution we found to have a much wider range of compatibility than the cutscene player in the original game

You do realize that stating this while the players have the exact opposite experience isn't going to console the ones with the problems, right? Sorry if I'm being rude, but I spent the last half hour trying everything under the sun to make it not flicker and it doesn't work, so stating that it works better than the original only rubs the salt in the wound.

Originally posted by Ziggurat | Alex:

We would recommend ensuring all your graphics and display drivers are up to date

They are. In fact, I actually updated my drivers after first seeing the flicker happen; didn't do a thing.

Originally posted by Ziggurat | Alex:

We would also suggest trying lower resolution settings from the game's launcher, especially if your system is below the Recommended system requirements shown on the Steam store page.

...kinda defeats the purpose of the whole thing and my specs, while not great by any stretch, are mercifully higher than that, but I figured what the hell and lowered it to 720p. The issue remained.

Originally posted by Ziggurat | Alex:

We also recommend only playing the game on a single display if you are running a multi-display setup.

I'm on a single display setup.

Originally posted by Ziggurat | Alex:

You can also send a support request if this issue persists and you would like us to investigate a fix that may be specific to your individual configuration (this may also help us in identifying why this problem may be occurring on only certain systems). When sending a support request, please run dxdiag from the Windows start (or Run) menu, then choose 'save all information', then include the generated text file as an attachment to your email to [e-mail].

Well here's hoping it won't just fall on deaf ears.

For what it's worth, I found out that when using Federico Dossena's Wine3D for Windows (one of the things I tried in vain hope of fixing the problem), the logo movies (Ziggurat, TR, Infernal engine) almost didn't flicker at all, but the flicker came back at the end of the IE logo and stayed for the intro.

I actually suspect that the flicker is happening because I have an AMD GPU.

[Ziggurat | Alex]

Originally posted by Allard:

GOG user here

Have you tried disabling the GOG Galaxy overlay and other GOG Galaxy features from the Galaxy client? GOG generally makes sure in their own QA that these are fully compatible with a game, but there's always the possibility it won't work with every system.

Originally posted by Allard:

Originally posted by Ziggurat | Alex:

and we find it does not persist in most cases.

I actually suspect that the flicker is happening because I have an AMD GPU.

Thank you for specifying, we'll take this into account and see if we see any other reports from users with similar hardware.

[FireDrakeZ]

I have an Nvidia 1080 gpu and I am also encountering flickering on the opening FMV cutscenes while playing at 4K resolution.

I am playing the game on steam.

[Allard]

Originally posted by Ziggurat | Alex:

Originally posted by Allard:

GOG user here

Have you tried disabling the GOG Galaxy overlay and other GOG Galaxy features from the Galaxy client? GOG generally makes sure in their own QA that these are fully compatible with a game, but there's always the possibility it won't work with every system.

I actually have it disabled by default and I ran the game directly from the .exe many times.

EDIT: I don't seem to be able to even enable the GOG Galaxy overlay in BR1TC... but it works without a hitch in BR2TC and doesn't introduce any flicker.

[Ziggurat | Alex]

Originally posted by Allard:

Originally posted by Ziggurat | Alex:

Have you tried disabling the GOG Galaxy overlay and other GOG Galaxy features from the Galaxy client? GOG generally makes sure in their own QA that these are fully compatible with a game, but there's always the possibility it won't work with every system.

I actually have it disabled by default and I ran the game directly from the .exe many times.

EDIT: I don't seem to be able to even enable the GOG Galaxy overlay in BR1TC... but it works without a hitch in BR2TC and doesn't introduce any flicker.

Thanks for the additional info, we'll make sure this is all forwarded to the developer (and your dxdiag if you sent to the support email) and see if we can track it down.

[Allard]

Originally posted by Ziggurat | Alex:

Thanks for the additional info, we'll make sure this is all forwarded to the developer (and your dxdiag if you sent to the support email) and see if we can track it down.

Thank you for your time, I didn't expect this thread to amount to anything, really.

[Gabo]

I have this problem too, I really want to play the game but i can't due to this issue, fix it asap please devs!

[EVILman666]

Same flickering problem
in BloodRayne 2 there is no such problem, and there, judging by the files, the same version of bink
(Windows 10 20H2)

[Ziggurat | Alex]

Terminal Reality has asked if we could collect videos of this occurring as they have not seen it on their test machines. Since we also do not have this occurring on our machines at Ziggurat, we'd appreciate any additional footage that can show it happening. If you can record the screen with your cell phone (since screen capture software might not capture the effect), this might help Terminal better diagnose and address the problem. We'll keep searching for it here too, but in the mean time we welcome you to post anything you'd like the developers to see in this thread or email to [e-mail]. If you do make a screen recording of the game's opening, please also include a few seconds of the opening launcher that shows your chosen configuration.

[Allard]

Originally posted by Ziggurat | Alex:

Terminal Reality has asked if we could collect videos of this occurring as they have not seen it on their test machines. Since we also do not have this occurring on our machines at Ziggurat, we'd appreciate any additional footage that can show it happening. If you can record the screen with your cell phone (since screen capture software might not capture the effect), this might help Terminal better diagnose and address the problem. We'll keep searching for it here too, but in the mean time we welcome you to post anything you'd like the developers to see in this thread or email to [e-mail]. If you do make a screen recording of the game's opening, please also include a few seconds of the opening launcher that shows your chosen configuration.

Well, luckily enough, AMD ReLive was actually able to capture the flicker (and also lag in FMVs) perfectly.
Sorry for the settings going by so quickly, but if you pause the video at the beginning, you can see them quite clearly.
And before you ask: no, the language doesn't matter, it was the same in the English version.
www.youtube.com/watch?v=SH_P54DOyyE

[Ziggurat | Alex]

Originally posted by Allard:

Well, luckily enough, AMD ReLive was actually able to capture the flicker (and also lag in FMVs) perfectly.
Sorry for the settings going by so quickly, but if you pause the video at the beginning, you can see them quite clearly.
And before you ask: no, the language doesn't matter, it was the same in the English version.
www.youtube.com/watch?v=SH_P54DOyyE

Thanks so much for taking the time to record, this is incredibly helpful. I'll get this sent over to Terminal along with your DXDiag and the notes from your email. We really appreciate it.

[Turnip Dash]

Yep having the same issue with the opening scene as Allard is talking about. Watched his video, same exact deal. Gameplay is fine and inner game cut scenes are fine. Just that opening scene is flickering. All of my PCs, AMD processors and no matter the graphics card ( AMD or Nvidia ). Not a deal breaker but would be nice if it worked.

[DManiacuss]

GeForce 1660 GTX Super here. Win 10
Updated all drivers.

Even went as far as updated codecs for video just in case.
Flickering and Freezing all over.

Actually it's dangerous to some people as I am aware. Might cause seizures and stuff