Why cant i get refund? And Steam just close my cases??

[Mohammadd]

Anyone have the same problem?

[Nohiro]

Hum nope. Just try to get a human there ? What's the answer on the ticket ?

[Neynh]

Retry and explain why, someone should take the case instead of the bot

[Doowie]

Yeap you need to do a manual request, not the automated one, as that will deny the refund due to the 2 hour timeframe.

If you're being denied by a human, then it means that individual is probably unaware as to what is happening (Valve outsource their customer support by the way). So you will need to get someone who will escalate your case to be issued with a refund by a Senior Customer Support agent, who has the ability to issue the refunds.

[Shadowlet]

Originally posted by Neynh:

Retry and explain why, someone should take the case instead of the bot

Their lack of success might explain why yours hasn't been processed either though..

[Sir Danglefrögge]

I sincerely hope you get a refund.

As Doowie said, you'll have to push the issue with a rep.

[Neynh]

Originally posted by Shadowlet:

Originally posted by Neynh:

Retry and explain why, someone should take the case instead of the bot

Their lack of success might explain why yours hasn't been processed either though..

No, was given a key cause I wanted to try this masterpiece myself

[QwertyX]

You played more than 2 hours

[Tiny]

No, steam refunds this scam game even after 2 hours.
.... and this shows how deep the swamp is around this game.
Could it be that the OP bought the game as a key on some website and redeemed it on Steam?
Then of course he couldn't refund the game here either.

[Caduryn]

Originally posted by QwertyX:

You played more than 2 hours

Doesnt matter for this game

[Sir Danglefrögge]

Originally posted by Aurora Polaris:

No, steam refunds this scam game even after 2 hours.
.... and this shows how deep the swamp is around this game.
Could it be that the OP bought the game as a key on some website and redeemed it on Steam?
Then of course he couldn't refund the game here either.

Depends on the service.

I almost exclusively use Kinguin if the deal's better and I've been able to get 2 refunds for games no questions. As in, of all the games I got from there, I made 2 requests to Kinguin and got them shortly after. Usually if you make a compelling case, they side with you. Their customer service is solid.

But as mentioned, depends on the service used if it's indeed a used key.

[Doowie]

Originally posted by QwertyX:

You played more than 2 hours

When a game violates the Early Access Terms & Conditions and has been reported & reviewed by the Valve teams involved in fraud/other departments, they make exceptions to the rules and allow for games to be refunded after the typical 2 hour window.

The communications from FNtastic/Myatona about they're working with Steam is unfortunately a lie, as developers have tried this in the past and has been ignored by Steam, as they themselves lose money (they take 30% of each purchase).

So to avoid legal action being take against Valve as well (if a class action lawsuit was ever created), they get this done.

If there was no case for a lawsuit to be warranted in this situation, you would see Valve not providing any form of assistance.

[Tiny]

Originally posted by Sir Danglefrögge:

Originally posted by Aurora Polaris:

No, steam refunds this scam game even after 2 hours.
.... and this shows how deep the swamp is around this game.
Could it be that the OP bought the game as a key on some website and redeemed it on Steam?
Then of course he couldn't refund the game here either.

Depends on the service.

I almost exclusively use Kinguin if the deal's better and I've been able to get 2 refunds for games no questions. Usually if you make a compelling case, they side with you. Their customer service is solid.

But as mentioned, depends on the service used if it's indeed a used key.

Yes, i see what you mean, and basically we speak about the same thing. Who knows where he got his key from, according to his statement, Steam apparently refuses to return it, so there must be more to it.

[Sir Danglefrögge]

OP if you got the game from a key reseller, see if they have anything on refund policies. It's worth a shot.

[Doowie]

If they got it from a 3rd party reseller, their chances of getting a refund from them is very slim. Normally they have a no refund policy, as they can no longer resell that key, once it's been claimed.

But at the moment it's a lot of ifs/buts/maybes depending on the circumstances with the OP.

[Sir Danglefrögge]

Originally posted by Doowie:

If they got it from a 3rd party reseller, their chances of getting a refund from them is very slim. Normally they have a no refund policy, as they can no longer resell that key, once it's been claimed.

But at the moment it's a lot of ifs/buts/maybes depending on the circumstances with the OP.

Pretty much. OP, would you mind sharing a little more info?