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Just to be clear, we're not talking about unlocking as in just "getting the item", there's another step you have to do to solve the puzzle.
Hint:
You should examine the disk in your inventory thoroughly.
Solution:
There's a small switch with a padlock icon to remove the writing protection on the disk. Only then you'll be able to write the new word using the PC.
If you've already done this then yeah, it must be a bug.
slide the metal part over and see 3+6-9 type in either ZERO or MARTHA neither work and say Disk Write Error. At the computer to unlock door mainframe.
entire video is a spoiler however at 1:55 it doesn't work anymore neither codes work.
So my recommendation is to toggle the lock switch on and off, leaving it in the “unlocked” position when done, and keep doing it till it works