STREET FIGHTER 6 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Street Fighter 6 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide
1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the
Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

StreetFighter6.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

Steam.exe Default Location:
C:\Program Files (x86)\Steam

Steam AppData Default Location:
C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
　

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[answers.webroot.com]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + NVIDIA Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename(or delete) the　folder "Street Fighter 6" in
   C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.
   
7. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.

10. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

With the game running, go to the Multi Menu and access Options. Go to the Graphics tab and then change the settings found under Quality to Low or Lowest.

11. If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, is available by running a DxDiag report. Please feel free to include these results when providing a report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the local_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

Default install folder:
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.

When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Street Fighter 6; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[大大超]

等到几时啊

[zweimmk]

I hope there is a solution to this error soon, because short of a complete windows reset, I'm not sure if there's any other solution

C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe Fatal D3D error (6, E_OUTOFMEMORY, 0x800700e)

It's been giving me this error since this new update.

[Corvus]

Every once in a while I get disconnected from the Battle Hub with an error saying "failed to respond to a request from the server." What request? I have no idea what this means. Usually this happens after I've already started a match. I keep my PC as up to date as possible and I've been receiving this error intermittently over the year I've been playing this game.

If this is due to inactivity for any length of time I do not understand why I see avatars standing in the same spot for something like a half an hour without getting booted, while I get these errors if I so much as get up for a glass of water. Furthermore, I do not understand why I get these messages once I get back and begin interacting with things in the Battle Hub. It almost sounds as if the server is failing to respond to a request from me.

I have tried researching this issue, but I haven't found any articles mentioning the specific message I receive. What I did discover is that some people are being yellow carded for disconnects that are not their fault, and that has me concerned for the status of my own account.

I would love some help and insight into this issue.

[Whiz]

The game is crashing once Akuma makes some animations, like punish counter DI, drive parry into drive rush and his fireball for juggles. That didn't happen with any other character that was released. I do have the shader compiling thing checked on to prevent this sort of thing.

[ᅚᅚᅚᅚᅚᅚᅚ]

50100 20011 s9052 tad w79t

after friday update

Cant even login. What should i do, vpn\another ISP doesnt help.

[Evolution]

Every time I switch screens, it always reverts back to windowed mode, even though I set it to borderless window every time. This is very frustrating for people who frequently switch screens. I hope this can be fixed. Thank you~

[DeathCubE_K]

KEN QUICK DASH ADJUSTEMENT PRIORITY:

started doing the quick dash instead of overdrive specials that require two kicks (dragonlash and jinrai kick)...

IT S VERY ANNOYING

[GrandSteven]

Gettinc crashes whenever Akuma is in the match, and when he does any animation. Not tied to a specific move. Game seems to run fine with other characters.

Crash Report Zip: https://drive.google.com/file/d/1vn6xXIY00PDCkf2qofoexC-mbma91yoc/view?usp=sharing

[Steam Install Folder]
C:\Program Files (x86)\Steam
2024/05/27 23:33 <DIR> 0 .
2024/05/27 23:33 <DIR> 0 ..
2024/05/13 22:19 71 .cef-dev-tools-size.vdf
2024/05/27 18:49 0 .crash
2024/01/26 21:04 7470592 aom.dll
2024/05/27 23:33 <DIR> 0 appcache
2024/01/26 21:04 231424 avif-16.dll
2022/05/25 14:37 <DIR> 0 Backups
2024/05/25 17:30 <DIR> 0 bin
2023/11/17 11:51 <DIR> 0 clientui
2024/05/27 23:13 <DIR> 0 config
2023/12/02 16:24 <DIR> 0 controller_base
2024/05/24 21:53 370536 crashhandler.dll (v8.92.64.3)
2024/05/20 22:31 372584 crashhandler.dll.old (v8.90.88.32)
2024/05/24 21:53 476520 crashhandler64.dll (v8.92.64.3)
2017/06/20 06:38 124440 CSERHelper.dll (v4.50.0.0)
2012/08/21 09:26 3231696 d3dcompiler_46.dll (v9.30.960.9200)
2012/10/26 04:34 3873264 d3dcompiler_46_64.dll (v9.30.9200.20546)
2024/01/26 21:04 1066496 dav1d.dll
2024/05/24 15:17 <DIR> 0 depotcache
2024/05/27 23:25 <DIR> 0 dumps
2022/11/18 20:19 718 fossilize_engine_filters.json
2024/05/25 17:30 <DIR> 0 friends
2024/05/24 21:53 1229672 GameOverlayRenderer.dll (v8.92.64.3)
2024/05/27 23:34 0 GameOverlayRenderer.log
2024/05/24 21:53 1448808 GameOverlayRenderer64.dll (v8.92.64.3)
2024/05/24 21:53 388968 GameOverlayUI.exe (v8.92.64.3)
2024/05/27 23:12 0 GameOverlayUI.exe.log
2024/05/27 20:50 626 GameOverlayUI.exe.log.last
2021/09/09 05:53 2579656 GfnRuntimeSdk.dll (v1.7.3039.5783)
2023/09/12 21:56 <DIR> 0 graphics
2023/12/20 23:26 5166952 libavcodec-58.dll
2023/12/20 23:26 1505128 libavformat-58.dll
2023/12/20 23:26 592232 libavresample-4.dll
2023/12/20 23:26 1294184 libavutil-56.dll
2023/12/20 23:26 1044840 libswscale-5.dll
2022/12/22 18:48 875520 libx264-142.dll (v0.142.0.0)
2015/03/26 21:56 875552 libx264-142.dll.crypt
2015/03/26 21:56 32 libx264-142.dll.md5
2024/05/27 20:03 <DIR> 0 logs
2022/01/16 21:57 <DIR> 0 music
2016/07/04 22:17 266560 openvr_api.dll
2024/05/27 18:51 <DIR> 0 package
2024/05/25 17:30 <DIR> 0 public
2024/05/25 17:30 <DIR> 0 resource
2024/05/24 21:53 1623912 SDL3.dll (v8.92.64.3)
2024/03/06 20:50 239616 SDL3_image.dll (v3.0.0.0)
2023/11/28 23:13 1705320 SDL3_ttf.dll (v3.0.0.0)
2022/01/16 22:19 2048 ssfn32449081040516060
2022/01/16 21:56 2048 ssfn3978367328641348616
2022/05/12 23:20 <DIR> 0 steam
2024/05/24 21:53 496488 Steam.dll
2024/05/24 21:53 4382056 steam.exe (v8.92.64.3)
2024/05/20 22:31 4379496 steam.exe.old (v8.90.88.32)
2024/05/24 21:59 4560 steam.signatures
2014/02/14 02:04 2882984 Steam2.dll (v2.0.2117.156)
2024/05/27 23:12 <DIR> 0 steamapps
2024/05/24 21:53 19705192 steamclient.dll (v8.92.64.3)
2024/05/24 21:53 23215824 steamclient64.dll (v8.92.64.3)
2024/05/24 21:53 571752 steamerrorreporter.exe (v8.92.64.3)
2024/05/24 21:53 654696 steamerrorreporter64.exe (v8.92.64.3)
2022/07/13 12:18 694 SteamFossilizeVulkanLayer.json
2022/07/13 12:08 696 SteamFossilizeVulkanLayer64.json
2024/05/24 21:53 186216 SteamOverlayVulkanLayer.dll
2022/07/13 12:09 482 SteamOverlayVulkanLayer.json
2024/05/24 21:53 223080 SteamOverlayVulkanLayer64.dll
2022/07/13 12:09 484 SteamOverlayVulkanLayer64.json
2024/05/25 17:30 <DIR> 0 steamui
2023/10/01 02:40 <DIR> 0 steamui-public
2024/05/24 21:53 12585320 SteamUI.dll (v8.92.64.3)
2023/11/28 23:16 4769640 steamwebrtc.dll
2023/11/28 23:16 13035368 steamwebrtc64.dll
2024/05/24 21:53 9110376 streaming_client.exe (v8.92.64.3)
2022/01/16 21:56 <DIR> 0 tenfoot
2013/12/24 18:41 405 ThirdPartyLegalNotices.css
2013/12/17 00:27 25088 ThirdPartyLegalNotices.doc
2019/05/06 19:37 202978 ThirdPartyLegalNotices.html
2024/05/24 21:53 341864 tier0_s.dll (v8.92.64.3)
2024/05/24 21:53 395112 tier0_s64.dll (v8.92.64.3)
2021/02/04 23:32 141360 uninstall.exe (v2.10.91.91)
2024/05/26 21:21 894 update_hosts_cached.vdf
2024/02/21 18:30 <DIR> 0 userdata
2024/05/24 21:53 3892584 video.dll
2024/05/24 21:53 493416 VkLayer_steam_fossilize.dll
2024/05/24 21:53 594792 VkLayer_steam_fossilize64.dll
2024/05/24 21:53 539496 vstdlib_s.dll (v8.92.64.3)
2024/05/24 21:53 705896 vstdlib_s64.dll (v8.92.64.3)
2012/01/13 18:20 284456 WriteMiniDump.exe (v1.0.1255.558)

[Process Directory]
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6
2024/05/23 00:54 <DIR> 0 .
2024/05/23 00:54 <DIR> 0 ..
2024/05/02 21:39 42496 amd_ags_x64.dll (v6.0.1.0)
2024/05/27 23:16 27349 config.ini
2024/05/02 21:39 254464 CrankcaseAudioRevModelPlayer.dll
2024/05/27 23:34 <DIR> 0 CrashReport
2024/05/02 21:39 151200256 CrashReport.exe (v1.0.0.0)
2024/05/03 18:04 160896 CrashReportDll.dll
2024/05/09 06:21 <DIR> 0 D3D12
2024/05/09 06:21 <DIR> 0 dlc
2024/05/03 18:04 540 InstallerMessage_RunlScript.vdf
2024/05/03 18:04 170496 MasteringSuite.dll
2024/05/03 18:04 128512 MSSpatial.dll
2024/05/02 21:39 3076000 PartyWin.dll (v1.7.2206.17001)
2024/05/02 21:39 5540768 PartyWin7.dll (v1.7.2206.17001)
2024/05/24 15:25 <DIR> 0 pdlc
2024/05/02 21:39 35613889712 re_chunk_000.pak
2024/05/02 21:39 3225989490 re_chunk_000.pak.patch_001.pak
2024/05/02 21:39 189124550 re_chunk_000.pak.patch_002.pak
2024/05/02 21:39 754606 re_chunk_000.pak.patch_003.pak
2024/05/02 21:39 3289832668 re_chunk_000.pak.patch_004.pak
2024/05/02 21:39 154744597 re_chunk_000.pak.patch_005.pak
2024/05/09 05:27 59857 re_chunk_000.pak.patch_006.pak
2024/05/02 21:39 5140795441 re_chunk_000.pak.patch_007.pak
2024/05/09 05:35 4478 re_chunk_000.pak.patch_008.pak
2024/05/02 21:39 599439984 re_chunk_000.pak.patch_009.pak
2024/05/02 21:39 2281276637 re_chunk_000.pak.patch_010.pak
2024/05/22 20:09 6685814631 re_chunk_000.pak.patch_011.pak
2024/05/26 22:22 274266184 shader.cache2
2024/05/02 21:39 295336 steam_api64.dll (v6.91.21.57)
2024/05/22 20:09 632868488 StreetFighter6.exe (v1.0.0.11)
2024/05/09 06:21 <DIR> 0 Tool

[Process Information]
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe
ExceptionPointer: 00000001526A3280
ExceptionRecord:
ExceptionCode : C0000005
ExceptionFlags : 00000000
ExceptionAddress: 0000000140BBACD6

Callstack's:
Stack[0] : 0x0000000140bbacd6 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[1] : 0x00000001400d0684 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[2] : 0x00000001414f1f92 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[3] : 0x0000000142cd3b01 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[4] : 0x0000000141534c20 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[5] : 0x00000001415e76d2 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[6] : 0x0000000141583677 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[7] : 0x0000000143f917c5 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[8] : 0x00000001425b4ddc ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[9] : 0x0000000140104a78 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[10] : 0x0000000145126224 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[11] : 0x0000000145118ad0 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[12] : 0x000000014511af63 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[13] : 0x0000000145125e1b ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[14] : 0x000000014511fa08 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[15] : 0x0000000145125bac ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[16] : 0x00000001451267be ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[17] : 0x0000000145227c05 ( C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6\StreetFighter6.exe )
Stack[18] : 0x00007ff9d6587344 ( C:\WINDOWS\System32\KERNEL32.DLL )
Stack[19] : 0x00007ff9d84c26b1 ( C:\WINDOWS\SYSTEM32\ntdll.dll )

Exception Data SHA3:
GCaFgmjgLHeQvkHbMBroFs4d5SgEnFOqRenmIhn/YZ54pDVSZoNG/SZZACNT2+MlJghos/J6yztUX+CJ2Axh6oRRF8sMvQq9KI7VN6vmZ0b5FQnvf1G/mVi7S8TpEMlKLWkjgs4yztUX+CJ2Axh6oqBZwvzOFZ/AEsgJ845Z0bF

[Boxatron]

Elena's them is not present on In the third strike pack why?

[OG Kami]

Having issues with frame rate random drops in matches slows the game down I have a 3050 and play on medium settings updated drivers etc. Started after the patch

[Winlee620]

I've been having a lot of weird visual glitches since the Akuma update. I first noticed it during the SiRN Akuma boss fight, but then found it happened in any mode of the game while playing. A lot of the particle effects look very blocky and pixelated in weird ways, and in screenshots the game can literally look like a blocky mess. These haven't showed up in my game ever until after the update. I've tried reinstalling the game and also my graphics drivers, but neither of these fixed it.

I took some screenshots to show what some of the bugs look like, but most of the effects in the game look blocky like the ones here. Here is the link: https://drive.google.com/drive/folders/1hCzGMvwiynW5wT58rnzZ_sFqvUVfCOBI?usp=sharing

I wanted to note that this is with the MUX switch of my laptop set to the dedicated GPU. When I set it back to NVIDIA Optimus, I get different visual glitches instead, mainly where things like fireball hit effects and fire effects from Akuma's Adamant Flame get really exaggerated and dissipate more slowly than normal (I haven't provided screenshots of those here but I could if necessary). Both of these kinds of glitches were only found after the update, never before.

My computer specs:
Model: Lenovo Legion 5 15ACH6H
CPU: AMD Ryzen 7 5800H
GPU: NVIDIA GeForce RTX 3060 Laptop (GA106M) [Lenovo] with 6GB VRAM
GPU Driver: GeForce Game Ready Driver Version 555.85
RAM: 16GB DDR4-3200 / PC4-25600 DDR4 SDRAM SO-DIMM
OS: Windows 11 version 23H2 22631.3593
Antivirus: Kaspersky (Free Version)

Any help is much appreciated. Thank you!

[Reddo]

Ursprungligen skrivet av Sleepy:

Having issues with frame rate random drops in matches slows the game down I have a 3050 and play on medium settings updated drivers etc. Started after the patch

+1, FPS drops in the middle of a game from 60 fps to 45-50 fps
I was trying different proton versions to try to fix it but now I can't play the game at all because a dialog window redirects me to https://support.codefusion.technology/strtftr_6239_ewfr.ji?e=88500006&d=spanish and closes the game

[On yhvh]

Ursprungligen skrivet av Rex Zakel:

Issue where game freezes on character select after both characters are selected on Enma's Hollow stage in Offline Versus Mode.
Any other stage selected or combo of characters works fine. Enma's Hollow loads normally in training mode and online, but its stuck at the garage screen after both characters are selected in versus mode.
Game is not frozen, but the two characters are doing their pose in the character select garage screen and are doing their idle animation. Behaviour is similar to when other stages are loading and then the garage opens when the stage finishes loading to start the versus walk animation. However when Enma's Hollow is selected, infinite loading so the two characters keep their idle pose and the garage never opens, there is no way to move back so the only way to exit this screen is to force shutdown the game. Please fix.

have this exact same issue as well

[Reddo]

Ursprungligen skrivet av Sleepy:

Having issues with frame rate random drops in matches slows the game down I have a 3050 and play on medium settings updated drivers etc. Started after the patch

Do you read me? After Denuvo let me use the product I bought, I went to the graphics options, and I don't remember having vsync activated. I turned vsync off and I think that did the trick, now it's 60 fps. Go check it.
I always turn vsync off because I know that could create lag online.

[wprincz]

Ursprungligen skrivet av 76561198153797127:

We hope you’re all enjoying or will be enjoying Street Fighter 6 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide
1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the
Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

StreetFighter6.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

Steam.exe Default Location:
C:\Program Files (x86)\Steam

Steam AppData Default Location:
C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
　

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[answers.webroot.com]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + NVIDIA Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename(or delete) the　folder "Street Fighter 6" in
   C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.
   
7. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.

10. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

With the game running, go to the Multi Menu and access Options. Go to the Graphics tab and then change the settings found under Quality to Low or Lowest.

11. If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, is available by running a DxDiag report. Please feel free to include these results when providing a report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the local_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

Default install folder:
C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.

When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\Street Fighter 6

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Street Fighter 6; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.