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Chances are you're out of tiles, or some other construction material...
Per burgage plot you want to upgrade you need:
25 regional wealth, 4 logs of timber, 8 planks and 4 rooftiles
so maybe you're lacking one of those resources?
https://steamcommunity.com/sharedfiles/filedetails/?id=3278612927
You also need to have a tavern running and serving a steady stream of ale. Which is made of barley from a farm (or imported via the trading post), which is made into malt at the malthouse and then turned into ale in a brewery (burgage plot extension level 2). Do you have this whole economy running?
Sometimes, plots are lacking of firewood or food-variety for ...... reasons.
Even if you have enough of everything in storage. Don't know.
You just saying "everything's fine" is not helpful, as some condition is clearly not being met...
Your word is, of course, respected... but you are asking for help, and the issue you are reporting has never occurred before, so we must assume that we are missing some crucial information from you that you either forgot or simply didn't mention yet.
I only know of one reason that could cause your dilemma, and that would be that you are lacking in construction materials or regional wealth that are both needed to upgrade your houses.
So, please allow me to ask again:
1. Do you have rooftiles? How many?
2, Do you have timber logs? How many?
3. Do you have wooden planks? How many?
4. Do you have regional wealth? How much?
You will see all construction materials needed for the upgrade when hovering your mouse cursor directly on the greyed out icon in the burgage plot UI that you would want to click for upgrading.
If it is instead grey, then usually you'd be provided with the information on WHY it is grey and not clickable when hovering your cursor over it. A tooltip should spawn and tell you what you're lacking. Either "needs not met" or one resource that you are lacking marked in red numbers.
I have no idea why you'd be unable to upgrade your houses, sorry... can only assume that this is a gamebreaking bug in your savegame, now... never heard of it before, either.
There was one occasion I ran into where a single plot could not be upgraded to level 3.
- The plot size was too small, it was on a small corner of an intersection and would just not allow the lager construction to be done.
- It had not been expanded to a double house plot, no room.
- Is the plot size suitable for a larger expansion?
Also look at the bottom of the plot window and see if any of the items are coloured red. For materials needed to upgrade.
And hold the tab key to look at that plot and see if that view shows any missing or unfilled needs.
Upgrade the plot to level 3, you'll need to meet the following requirements:
- Water Access.
- Tavern.
- Church Level 2.
- Fuel Stall Supply.
- Food Stall Supply 3.
- Clothing Stall Supply 2.
25 Regional Wealth,
8 Planks,
4 Timber, and
4 Rooftiles to Upgrade the Burgage Plot.