Authorization Error

[Yuki Tatsu]

I get this Authorization Error on the top right of my screen when I launch the game and get to the Main Menu. I can't play at all and I'm close to screeching and yeeting this game in the trash.

I have restarted my computer
Uninstalled and Reinstalled twice
Tried Running in Administrator
Updated Windows and Drivers
Restarted Steam 3 or 4 times now
Cleared Download Cache

Like... I'm out of ideas and just want to be able to play with my friends.

T_T plz send help

[SERbIY]

Sorry for the inconvenience, we will try to sort out your problem and fix it.

[Yuki Tatsu]

Any update?

[Azradon]

Just installed, Authorization error/Error creating lobby

bought this game last night with a friend after watching some streamers try it out, we installed it overnight and when he got on and it worked fine but when i loaded up the game i have an Authorization error and when i try to play singleplayer or multiplayer i get a red Error creating lobby

I've tried reinstalling the game, validating gamefiles ect, but nothing seems to fix this problem.

https://steamuserimages-a.akamaihd.net/ugc/1655595443022401188/444227AA75CB26A8630FF7940F4B2907119CF49D/

https://steamuserimages-a.akamaihd.net/ugc/1655595443022401581/9EBF3992EC2325227C789FD86CEF5EDD5B092C10/

[Renderise]

It looks like there is no access to our server.
Try to temporarily disable your firewall and enter the game without it.

[Azradon]

Originally posted by Renderise:

It looks like there is no access to our server.
Try to temporarily disable your firewall and enter the game without it.

I've tried turning off windows defender and all my firewalls and still getting the same errors, im running out of ideas and really dont want to have to refund, the concept of the game looks great.

[Renderise]

We would also like you to be able to play our game and we want to help solve the problem.

Please try to execute the ping command in the command line (cmd) or in PowerShell and try to make a trace to our server.

Like this: ping 193.176.78.198

4 requests should go through and 4 responses should be received. Please tell me if the answers were received and how many milliseconds it took.

And like this: tracert 193.176.78.198

The request must go through all Internet nodes and reach our server. It can take some time. Tell us about the results, did the request get through or stopped at some node?

And also the log file:

%Username%\AppData\LocalLow\Renderise\Sign Of Silence\Player.log

email us: [e-mail]

[JaysHumor]

Anyone else having "Authorization Error" Issues?

It Just says "Connecting" at the bottom left of the screen. We are streamers trying to show our community this game. Help :)

[Renderise]

Originally posted by Overthinkingtv:

Anyone else having "Authorization Error" Issues?

It Just says "Connecting" at the bottom left of the screen. We are streamers trying to show our community this game. Help :)

Combined your theme with a similar one previously created.

Please try to check access to our server, as I advised above, and send, please, the log and the result of the check to the above mail.

We will try to figure out the reason for these errors.

[_Aegialeus_]

Originally posted by SERbIY:

Sorry for the inconvenience, we will try to sort out your problem and fix it.

yo any fixes, cause we cant even play 1 game cause of this. and its been almost a month since this post.

[Renderise]

Sorry for such a long time to solve the problem, we are working on it.

[Renderise]

We released a update in which we tried to fix the authorization error!

It was due to the fact that some users might have enabled the option to use a proxy server in Windows, but its address was not specified.

Please update the game and try to enter it.
Is the authorization error gone or is it still there?

[```H```]

Originally posted by Renderise:

We released a update in which we tried to fix the authorization error!

It was due to the fact that some users might have enabled the option to use a proxy server in Windows, but its address was not specified.

Please update the game and try to enter it.
Is the authorization error gone or is it still there?

I just got the game today and this is still a problem, my friend who got it with me too:(

[Renderise]

Originally posted by H-HAvenger:

I just got the game today and this is still a problem, my friend who got it with me too:(

Understood, sorry that the problem persists. We will continue to search for its cause.
Please answer a few questions, they will help us. What country are you from? And do you use VPN for Internet access or proxy servers?
And if it's not difficult for you, can I ask you to send us a log file? It is on this path:
C:\Users\User\AppData\LocalLow\Renderise\Sign Of Silence\Player.log
Email: [e-mail]
Thanks.

[Xaver]

its 2023 and i have this error

[TweN]

same good game tho to bad i couldnt play it