About the automatic refund and the non-refund

[Liusre]

I bought the game at 1:37 a.m. on June 18 and downloaded it before going to bed. After getting up in the morning, I logged in to the game to experience it for a while. Then I hung the game downstairs. At about 10 o'clock, I suddenly received a message on my mobile phone saying that the game had successfully applied for a refund. Please, I was downstairs at that time, and there was no one in the room. He automatically refunded. I was so scared that I went back to the room to check and found that the game was still logged in. After exiting the game, I found that I needed to buy again. The account showed that I was applying for a refund, so I had to buy another one. The UNTIL TODAY, THE ACCOUNT SHOWS THAT THE REFUND WAS SUCCESSFUL, BUT I HAVEN'T RECEIVED ANY MONEY AT ALL, WHETHER IT'S A STEAM ACCOUNT, WECHAT OR BANK CARD! Is this a bug or something else? Can anyone deal with it? Whether it's an automatic refund or a refund hasn't arrived!

[Spoonman]

You should probably change your password and use 2FA if you're not already.

[Mad Hatter]

The fact that you are posting this here and not contacting Steam support tells me you're omitting some key details. We can't help you with this, and if it happened as you described, Steam should be able to resolve the issue for you very quickly.

If you already own a game and then try to purchase it again, you're given a key that can be sent out to someone else. You can't have two active keys for the same game on one account.

If someone broke into your account and randomly decided to refund the game (...why?), the refund would process normally like a normal refund. If you purchased the game the second time and it applied to your account normally, then that means the refund went through correctly. You may be waiting on the 3-5 business days for the refund.

But that still begs the question of "why?", unless they somehow thought they could get you to purchase a second copy to accidentally send to them. But the digital paper trail with that is a paved path with roadsigns and landmarks.

Contact Steam support ASAP. This is unusual (if true).

Update your security settings.

Edit: I haven't refunded a game in a long time. When you refund, the money is returned to the payment method used for the purchase, right? So it's not like someone could hack in and then refund the money to a different card.

Edit #2: There are a ton of red flags on this guy's account. If I had to guess, I'd say this is an extremely low-effort attempt to game the refund system and get the game for free. Nobody is going to hack your account just to refund a game.